Call Centre Software

RESOURCE: By completing our brief Call Center Survey, receive your complimentary expert guide on the top 5 contact center automation tools. We have also compiled 5 benefits of speech analytics tools for contact centers to give your business a significant advantage.

Posted: 02 Nov 2017 | Published: 03 Mar 2018

WHITE PAPER: The burden of providing the near-instantaneous response time your customers demand falls largely on the shoulders of contact center agents. How can your agents thrive under this pressure? Find out how you can turn your contact center into a true customer engagement hub, by improving efficiency, productivity, and overall success.

Posted: 02 Oct 2018 | Published: 02 Oct 2018

PRODUCT OVERVIEW: It is no secret that collaboration tools are very important for companies today. However, those collaboration tools come with their own set of challenges related to installation, hardware, and cost. Read this product brief to learn more.

Posted: 20 Sep 2018 | Published: 20 Sep 2018

EGUIDE: Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.

Posted: 20 Feb 2013 | Published: 20 Feb 2013

CASE STUDY: Tomoka Eye Associates is a thriving ophthalmology practice, and their call center is a major asset. Unfortunately, access to electronic patient records became slow due to outdated call center tools. Find out how Tomoka Eye Associates accelerated productivity and empowered call center staff.

Posted: 19 Sep 2018 | Published: 19 Sep 2018

EBOOK: Read this e-book, designed for MSPs, for tips on warming up your cold calls, 3 techniques for successful sales prospecting, guidance on what to avoid, and more.

Posted: 19 Nov 2018 | Published: 19 Nov 2018

RESEARCH CONTENT: Download this Gartner Magic Quadrant, explore the strengths and cautions of 10 CCaaS vendors, and find out how the dynamics of the CCaaS market have changed based on the evolution of the contact center to the customer experience center.

Posted: 14 Nov 2018 | Published: 17 Oct 2018

WHITE PAPER: This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.

Posted: 19 Jun 2013 | Published: 31 Dec 2012

EGUIDE: For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.

Posted: 10 May 2013 | Published: 10 May 2013

EBOOK: This three-part expert guide focuses on the steps to take to engage customers in the ever-growing e-commerce industry. Inside, discover the 6 key factors that can make or break a customer's shopping experience.

Posted: 17 Apr 2014 | Published: 22 Apr 2014