Innovative Ways To Address The Top 3 Agent Empowerment Challenges
sponsored by Talkdesk
RESEARCH CONTENT:
Contact centers are struggling to keep their agents engaged. The word “empowerment” is regularly offered up as an end-all-be-all solution for driving culture improvement, but what does it really mean to empower agents? Find out in this trend report, which explores what it really means to empower your team members.
Posted: 27 Nov 2019 | Published: 27 Nov 2019
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CallTower Teams Direct Routing + Five9 Contact Center = POWERFUL
sponsored by CallTower, Inc.
DATA SHEET:
Together, CallTower and Five9 empower the Microsoft Teams digital environment to provide an unparalleled customer experience with a superior end-to-end solution. In this brief, explore the capabilities of CallTower’s Microsoft Teams Direct Routing and Five9 Blended Cloud Contact Center.
Posted: 27 Jan 2020 | Published: 27 Jan 2020
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CCaaS Smart Guide: Transform Your Customer Experience
sponsored by Genesys
WHITE PAPER:
With contact centers standing at the core of great customer experience companies, experts predict that 85% of these interactions will be non-human in 2020. Use this 25-page guide to understand the necessary steps and ideal use cases for AI and cloud in your contact centers moving forward.
Posted: 12 Dec 2019 | Published: 12 Dec 2019
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10 Rules For An Efficient Contact Center
sponsored by West IP Communications
WHITE PAPER:
There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017
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How To Turn Your Contact Centre Agents Into CX Heroes
sponsored by Genesys
WHITE PAPER:
Use this whitepaper for 5 ways you could help your contact center employees improve at their roles and improve your intrapersonal CX processes.
Posted: 11 Dec 2019 | Published: 11 Dec 2019
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The Appian Intelligent Contact Center Platform
sponsored by Appian
VIDEO:
In this video, learn how an intelligent contact center platform from Appian can help your organization achieve a 60% increase in customer satisfaction and average cost savings of over 40%. Review Appian product features, and decide if an intelligent contact center is right for you.
Posted: 02 May 2019 | Premiered: 02 May 2019
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The UK Contact Centre Decision-Maker's Guide 2019-20
sponsored by Genesys
WHITE PAPER:
Download this 22-page guide to learn about 8 potential uses cases for AI within your own contact center.
Posted: 12 Dec 2019 | Published: 12 Dec 2019
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Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER:
If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013
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What Happens When They are Gone?
sponsored by VoltDelta
WHITE PAPER:
Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.
Posted: 24 Oct 2013 | Published: 24 Oct 2013
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Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST:
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013
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