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Call Centre Software White Papers (View All Report Types)
 
Twelve signs you’re ready to upgrade to a cloud contact center
sponsored by Genesys
WHITE PAPER: It can be hard to meet customer expectations when your contact center agents are more focused on tech problems surrounding calls than the customer calls themselves. That's why organizations are upgrading to a cloud-native contact center that focuses on collaboration. This guide lists 12 benefits of a cloud contact center. Read the guide here.
Posted: 29 Jan 2020 | Published: 29 Jan 2020

Genesys

Three Factors Shaping the Future of Enterprise Contact Centers
sponsored by Twilio
WHITE PAPER: The contact center has slowly but surely covered almost every aspect of the customer experience. Right now, 3 factors are driving even more change for enterprise contact centers. Explore the 3 factors in this guide.
Posted: 28 Jul 2020 | Published: 28 Jul 2020

Twilio

Are Your Contact Centre Agents Behaving Properly?
sponsored by Vonage
WHITE PAPER: Call centers have become crucial to many business efforts, yet it can be hard to actually monitor every agent. Instead of using inconsistent, time-consuming, and limited human resources for this task, AI advances have empowered speech analytics that allow you to replace these steps with automated workers. Learn about it in this white paper.
Posted: 16 Apr 2020 | Published: 16 Apr 2020

Vonage

eBook: Contact Center Economics and the Cloud
sponsored by Genesys
WHITE PAPER: If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice.
Posted: 13 Mar 2018 | Published: 31 Dec 2017

Genesys

How to Choose the Best VoiP Provider for Your Business
sponsored by Verizon
WHITE PAPER: Access this resource to learn 5 considerations when evaluating VoIP solutions and providers.
Posted: 29 Jul 2020 | Published: 29 Jul 2020

Verizon

Cloud Contact Centers and the Future of Customer Experience
sponsored by Mitel Networks Limited
WHITE PAPER: Learn how to turn your contact center into a strategic asset by adapting to the changing world around you. Delve into the 3 major factors influencing contact center evolution, and discover what you can do to keep up with the changing customer service landscape.
Posted: 18 Jan 2019 | Published: 31 Dec 2018

Mitel Networks Limited

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Financial Giant Cuts Costs through Offshore Testing Services
sponsored by Hexaware Technologies
WHITE PAPER: Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: 10 Apr 2008 | Published: 01 Apr 2008

Hexaware Technologies

3-2-1 Contact the Call Center
sponsored by SearchCRM
WHITE PAPER: Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
Posted: 31 Jan 2013 | Published: 31 Jan 2013

SearchCRM

Building a Business Case for your Next-Generation QA Solution
sponsored by Calabrio, Inc.
WHITE PAPER: This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Posted: 21 Jun 2011 | Published: 21 Jun 2011

Calabrio, Inc.
 

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