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Call Centre Software Multimedia (View All Report Types)
 
Building a Modern IVR with Conversational AI
sponsored by Twilio
WEBCAST: IVRs are central to many contact center strategies yet outdated systems can easily frustrate customers. So, what does it take to build a modern IVR with conversational AI, for example? Tune into this webcast to learn how and to view a demonstration of the process.
Posted: 29 Jul 2020 | Premiered: Jul 29, 2020

Twilio

The Future of the Enterprise Contact Center
sponsored by Twilio
WEBCAST: Access this webcast to learn how 3 market forces are driving and changing the contact center, what they mean for the future of the contact center, and how Twilio can help you navigate this change.
Posted: 29 Jul 2020 | Premiered: Jul 29, 2020

Twilio

How Holiday Inn Re-vamped their Contact Center with CallMiner
sponsored by CallMiner
WEBCAST: Holiday Inn Club Vacations is a collection of resorts in the U.S. Hoping to expand their contact center and better meet compliance requirements, the company implemented CallMiner’s Eureka platform. Learn about Holiday Inn’s experience and the benefits Eureka helped them realize in this brief video.
Posted: 19 Mar 2020 | Premiered: Mar 19, 2020

CallMiner

Improving Your Agent Experience, 1 Step at a Time
sponsored by NICE inContact
WEBCAST: The more a contact center can engage and motivate agents – the less attrition it will experience, which positively affects customers and the organization. Download this webinar to find out how to boost agent experience maturity and create a better overall CX.
Posted: 24 Feb 2020 | Premiered: Feb 24, 2020

NICE inContact

The Secret Recipe: Transforming Best-In-Class Contact Centers
sponsored by Talkdesk
WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

Talkdesk

Building a Modern CX Strategy
sponsored by Twilio
WEBCAST: Traditionally, customizability has come at a cost. Now, with Twilio’s omnichannel and API-based engagement platform, businesses can finally benefit from customizability without the drawbacks. Learn more in this webinar.
Posted: 28 Jul 2020 | Premiered: Jul 28, 2020

Twilio

The AI-Infused Contact Center: First Steps, The Big Picture & What’s to Come
sponsored by NICE inContact
WEBCAST: How can AI make your contact center more productive? Find out in this webinar which features Forrester's Art Schoeller discussing what’s on the horizon for AI and how contact centers can benefit from AI integration.
Posted: 24 Feb 2020 | Premiered: Feb 24, 2020

NICE inContact

How MTM Leveraged Customer Feedback to Improve CX with CallMiner
sponsored by CallMiner
VIDEO: MTM is a leading non-emergency medical transportation broker that sometimes struggles to properly leverage customer feedback. Luckily, that changed after implementing CallMiner. Watch this video to learn about MTM’s experience and the benefits they’ve achieved with the new solution.
Posted: 23 Mar 2020 | Premiered: 23 Mar 2020

CallMiner

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Simple, Secure Networking with SD-WAN
sponsored by Verizon
WEBCAST: Digital transformation has changed from a ‘down-the-road’ initiative to an action item. With the changing application landscape and increase in cloud connectivity, organizations need to become more adaptable – and fast. View this webcast on how SD-WAN can galvanize transformation by amplifying network performance and security.
Posted: 23 Jul 2020 | Premiered: Jul 23, 2020

Verizon
 

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