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| Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts > |
SLA
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ALSO CALLED: Service Level Agreements and SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently,
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Definition continues below.
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VoIP Monitor
| sponsored by SolarWinds, Inc.
TRIAL SOFTWARE:
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Posted: 09 May 2008 | Published: 09 May 2008
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Nimsoft™ Service Level Management Solutions
| sponsored by Nimsoft, Inc.
SOFTWARE DEMO:
Nimsoft is the premier provider of business-focused service level management solutions that combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.
Posted: 21 Aug 2008 | Published: 20 Aug 2008
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SLA DEFINITION (continued): … IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers. Some metrics that SLAs may specify include: - What percentage of the time services will be available
- The number of users that can be served simultaneously
- Specific …
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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