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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA White Papers (View All Report Types)
1 - 25 of 131 Matches Previous Page  |  Next Page
Know What Third-Party App Developers Are Doing
sponsored by BalaBit
WHITE PAPER: This white paper discusses the convenience of using of monitoring software for external application management activities.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

BalaBit

6 Key Requirements for a Profitable NOC + Help Desk Service
sponsored by AVG Technologies
WHITE PAPER: In this white paper, discover guidelines for smart outsourcing and 6 tips for maximizing your MSP business's profitability.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

AVG Technologies

How to Choose the Right Compute Best Fit For Your Business
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
WHITE PAPER: This white paper highlights 6 steps to take towards the software-defined enterprise where general compute resources can be configured and scaled for any workload.
Posted: 16 Apr 2015 | Published: 01 Nov 2014

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

New Strategies for a New World IT: Are you Ready?
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
WHITE PAPER: This white paper reveals how IT environments can increase efficiency, decrease the time IT needs to deliver services to the business, increase uptime and SLAs, and improve business application performance.
Posted: 16 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

How to Handle the High Demands of Today's Workloads
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
WHITE PAPER: Access this white paper to learn why businesses must take the opportunity to update their hardware in order to meet the demands of today's workloads, as well as gain the significant benefits that a modern IT infrastructure brings.
Posted: 14 Apr 2015 | Published: 31 Jan 2015

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

Managed, Shared Resources: Public Cloud
sponsored by Dimension Data
WHITE PAPER: In this white paper, discover how one public cloud service in particular remains secure, scalable and convenient, and find out how it can pay off for your business.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

Dimension Data

Data Management Designed for the Web, Mobile and Internet of Things Era
sponsored by IBM
WHITE PAPER: Database-as-a-Service (DBaaS) helps enable you to buy into a data management Service Level Agreement (SLA) instead of buying into a database technology, simplifying app development and delivery.Read this white paper to find out all the ways DBaaS can benefit your organization.
Posted: 06 Apr 2015 | Published: 31 Jan 2015

IBM

Software-Defined Storage: What it Means for the IT Practitioner
sponsored by VMware, Inc.
WHITE PAPER: This white paper introduces Software-Defined Storage, a new approach to storage that enables a fundamentally more efficient operational model that fits in with our virtualized world.
Posted: 26 Mar 2015 | Published: 31 Jan 2015

VMware, Inc.

Managing the Complexity of Today’s Hybrid IT Environments
sponsored by Kaseya
WHITE PAPER: Fortunately, these challenges no longer have to be costly and time consuming. This white paper describes the key characteristics of the changing environment of IT. You can also discover new choices that IT managers have for meeting the growing set of management challenges.
Posted: 15 Mar 2015 | Published: 15 Mar 2015

Kaseya

5 Ways to Differentiate Your Cloud and Managed Hosting Services
sponsored by Solidfire
WHITE PAPER: Access this white paper to discover the secret to achieving differentiated cloud and managed hosting services in the marketplace.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Solidfire

Manage, Deliver and Secure APIs With a Next-Generation Platform
sponsored by Axway
WHITE PAPER: Find out how application architecture is evolving in order to handle the rapid delivery of business services via APIs.
Posted: 25 Feb 2015 | Published: 31 Dec 2013

Axway

A Revolution in Cloud Networking: Citrix TriScale Technology
sponsored by Citrix
WHITE PAPER: View this resource now to learn how you can scale application and service delivery infrastructures for enterprise cloud networks—with no additional complexity or hefty costs.
Posted: 30 Dec 2014 | Published: 01 May 2013

Citrix

10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

Next-Gen ADCs: The answer to performance woes?
sponsored by Radware
WHITE PAPER: This white paper highlights a next-generation ADC solution that is designed to provide SLA assurance and improvement, enabling application performance management.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Radware

Aberdeen Report: How Advanced Case Management Helps Knowledge Workers
sponsored by IBM
WHITE PAPER: This Aberdeen Group report observes the role of advanced case management programs in helping organizations achieve their goals.
Posted: 24 Oct 2014 | Published: 31 Oct 2013

IBM

Optimizing Service Levels Through Database Monitoring
sponsored by CA Technologies.
WHITE PAPER: Access this paper that highlights an agile IT monitoring software system that provides database monitoring from both a server perspective and from the end-user's perspective.
Posted: 09 Oct 2014 | Published: 31 Dec 2013

CA Technologies.

Meet the Healthcare IT demands with Vblock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblock™ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

VCE

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013

IBM

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

The Evolution of Server Load Balancing
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Radware

Web Application Performance Management
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites; optimizing HTML dynamically and reducing web page build times by up to 50% on PC and mobile browsers.
Posted: 24 Oct 2013 | Published: 30 Sep 2013

Radware

Vblock Drives Enterprise Cloud Growth for CSC
sponsored by VCE
WHITE PAPER: Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

VCE
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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