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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA White Papers (View All Report Types)
1 - 25 of 123 Matches Previous Page  |  Next Page
Strategy Guide: How to Extend Your Cloud Investment
sponsored by Adapt Services
WHITE PAPER: This report offers some practical considerations to help you through the next phase of your cloud journey. Bookmark this guide as a "cheat sheet" as you outline your next steps.
Posted: 29 Sep 2015 | Published: 31 Dec 2014

Adapt Services

High Availability and Data Protection with Scale-out NAS
sponsored by SI Systems
WHITE PAPER: Access this document to learn how scale-out NAS solutions can be used as a new approach to file storage and meet availability, protection, and performance requirements of Big Data. Read on to see the many benefits this NAS solution can provide your enterprise.
Posted: 25 Sep 2015 | Published: 31 Mar 2015

SI Systems

The Open Road the Cloud Benefits
sponsored by HP
WHITE PAPER: This infographic examines the challenges organizations face when adopting cloud services and how these challenges can be overcome.
Posted: 18 Sep 2015 | Published: 30 Jun 2014


Get High Performance without High Costs with Flexible Flash Storage
sponsored by Nimble Storage
WHITE PAPER: This white paper explains how you can make the most efficient use of your flash resources to get the highest performance possible for the lowest cost.
Posted: 03 Sep 2015 | Published: 03 Sep 2015

Nimble Storage

Take Back Control with Centralized Cloud Management
sponsored by Dimension Data
WHITE PAPER: This expert white paper examines how IT can help organizations take back control of the cloud by aggregating multiple cloud solutions and centralizing cloud management.
Posted: 10 Jul 2015 | Published: 10 Jul 2015

Dimension Data

Why (And How) Managed Srevice Providers Should Sell SaaS Applications
sponsored by Datto, Inc.
WHITE PAPER: This white paper explains why MSPs should be selling SaaS, and more importantly, how to go about it.
Posted: 18 Jun 2015 | Published: 18 Jun 2015

Datto, Inc.

When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014


Software-Defined Storage: What it Means for the IT Practitioner
sponsored by VMware, Inc.
WHITE PAPER: This white paper introduces Software-Defined Storage, a new approach to storage that enables a fundamentally more efficient operational model that fits in with our virtualized world.
Posted: 26 Mar 2015 | Published: 31 Jan 2015

VMware, Inc.

5 Ways to Differentiate Your Cloud and Managed Hosting Services
sponsored by SolidFire
WHITE PAPER: Access this white paper to discover the secret to achieving differentiated cloud and managed hosting services in the marketplace.
Posted: 05 Mar 2015 | Published: 05 Mar 2015


Meet Healthcare IT Demands with Vblock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblock™ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014


Don't Get Stuck on your Virtualization Journey: Where to Focus Next
sponsored by VMware, Inc.
WHITE PAPER: This whitepaper offers up best practices for navigating the three phase journey to IT-as-a-Service to ensure that you get the most out of your virtualized environment.
Posted: 25 Jul 2013 | Published: 25 Jul 2013

VMware, Inc.

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013


CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

The Evolution of Server Load Balancing
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.
Posted: 30 Oct 2013 | Published: 30 Oct 2013


Web Application Performance Management
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites; optimizing HTML dynamically and reducing web page build times by up to 50% on PC and mobile browsers.
Posted: 24 Oct 2013 | Published: 30 Sep 2013


Vblock Drives Enterprise Cloud Growth for CSC
sponsored by VCE
WHITE PAPER: Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.
Posted: 09 Oct 2013 | Published: 09 Oct 2013


The Zen of Guaranteed Application Performance
WHITE PAPER: Application performance is business performance – yet eliminating frustration and providing app happiness can be a harrowing task. This resource outlines how to gain the control, visibility, and automated intelligence you need for your apps – and business – to be successful.
Posted: 26 Aug 2013 | Published: 26 Aug 2013


Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.

Cisco® ONE: Traffic Visualization and Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: This resource explores how Cisco ONE's traffic visualization and control capability can help service providers visualize traffic end-to-end across the network and respond to unpredictable network capacity demands quickly, easily, and efficiently.
Posted: 26 Jun 2013 | Published: 30 Apr 2013

Cisco Systems, Inc.

Troubleshooting Virtual Desktop Infrastructure Deployments with Cascade
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Read this brief to learn how the Riverbed® Cascade® application-aware network performance management (NPM) solution unlocks VDI visibility.
Posted: 22 Apr 2013 | Published: 31 Dec 2012

Riverbed Technology, Inc.

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones
sponsored by Zenprise
WHITE PAPER: Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation.
Posted: 03 Aug 2012 | Published: 31 Mar 2009


A Business Guide to MPLS IP VPN Migration: Five Critical Factors
sponsored by XO Communications
WHITE PAPER: Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs.
Posted: 25 May 2012 | Published: 30 Apr 2012

XO Communications
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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