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| Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts > |
SLA
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ALSO CALLED: Service Level Agreements and SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently,
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Comprehensive Services for IT Security and Risk Mitigation
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
The gap between the enterprise's needs and the service provider's understanding comes in SLAs and network reliability.
Posted: 10 Jul 2008 | Published: 01 Jan 2006
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Five CIO Challenges Addressed by Better Change Management
| sponsored by Telelogic, An IBM Company
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In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: 10 Jul 2008 | Published: 01 Mar 2008
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Six Secrets for Effectively Managing a Customer Support Organization
| sponsored by EnterpriseWizard Inc.
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Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
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Extend Workflow and Automation - Taking Process Automation to the Limit
| sponsored by Opalis Software, Inc.
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With version 5.5, the newest release of Opalis Integration Server, Opalis continues to extend the capabilities of workflow automation and integration.
Posted: 24 Jun 2008 | Published: 01 Apr 2008
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Opalis Announces New Release, OEM Partnership with CA
| sponsored by Opalis Software, Inc.
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This impact brief covers two April 2008 announcements by Opalis Software Inc. The first announced the general availability of Opalis Integration Server 5.5 and the second introduced an OEM partnership between Opalis and CA.
Posted: 24 Jun 2008 | Published: 01 Jun 2008
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EMC Extends Benefits of File Virtualization into the Archive
| sponsored by EMC Corporation
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This paper, discusses some of the challenges around virtualizing archives and explore how EMC has leveraged Rainfinity file virtualization with Centera CAS.
Posted: 19 Jun 2008 | Published: 01 Jun 2007
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The Five Automation "Imperatives"
| sponsored by Hewlett-Packard Company
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Get detailed information about business service automation from HP Software. Learn how it works, how it is different, what best-of-breed components make up the complete solution and how to use it for maximum efficiency.
Posted: 18 Jun 2008 | Published: 01 Jun 2008
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Building a Data Quality Scorecard for Operational Data Governance
| sponsored by DataFlux Corporation
WHITE PAPER:
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.
Posted: 10 Jun 2008 | Published: 06 Jun 2008
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Improving Field Service Productivity & Profitability with Mobile Automation Tools
| sponsored by Quest Solution
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Efficient field service companies have lower operating expenses, better productivity, higher customer satisfaction levels. Explore how mobile automation systems can be leveraged to support field service process and deliver more business improvements.
Posted: 10 Jun 2008 | Published: 01 Jan 2007
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Critical Success Factors Deploying Pervasive BI
| sponsored by MicroStrategy Incorporated
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Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times.
Posted: 09 Jun 2008 | Published: 01 Sep 2007
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| 1 - 10 of 26 Matches | |
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SLA DEFINITION (continued): … IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers. Some metrics that SLAs may specify include: - What percentage of the time services will be available
- The number of users that can be served simultaneously
- Specific …
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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