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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAWhite Papers (View All Report Types)
1 - 25 of 128 Matches Previous Page  | Next Page
Embrace Virtualization, Cloud, and ITaaS: HP 3PAR StoreServ 7450 all-flash array
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this white paper to find out how to reduce storage management time by 90% and complete 6x more transactions per second with 90% fewer disks.
Posted: 15 Oct 2014 | Published: 15 Oct 2014

Hewlett-Packard Company

Retail Shopping Has Become More Personal, Relevant and Profitable
sponsored by Aerohive Networks
WHITE PAPER: This white paper reveals a strategy that defines a cloud-based approach to personalising the retail experience for every customer.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Aerohive Networks

HGST Shared Storage Case Study
sponsored by HGST
WHITE PAPER: Read this white paper to learn about a flash platform that connects servers for low-latency access to flash storage. This allows an RAC cluster to use SSDs inside database servers as a shared primary storage, a unique capability.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

HGST

Optimizing Service Levels Through Database Monitoring
sponsored by CA Technologies.
WHITE PAPER: Access this paper that highlights an agile IT monitoring software system that provides database monitoring from both a server perspective and from the end-user's perspective.
Posted: 09 Oct 2014 | Published: 31 Dec 2013

CA Technologies.

Molina Healthcare Ramps Up Fast for Claims Processing Spikes with VBlock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblock™ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

VCE

Intel® Service Assurance Administrator: Enrich your cloud with service assurance administration
sponsored by Intel
WHITE PAPER: This white paper explains how one software solution delivers the ability to confidently create a multitenant environment that can support multiple business units with a wide variety of business applications.
Posted: 19 Aug 2014 | Published: 30 Apr 2014

Intel

EMC vs. Oracle: Examining Storage Systems for Your Backup Environment
sponsored by Oracle and Intel®
WHITE PAPER: This resource explores a backup and restore system that will offer your organization layers of data protection and integrity while providing you the peace of mind to focus on your business and not your data security.
Posted: 09 Jun 2014 | Published: 09 Jun 2014

Oracle and Intel®

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

The Business Case for the Enterprise Cloud
sponsored by CenturyLink Technology Solutions
WHITE PAPER: Read this resource to learn why enterprise cloud models are more worth the investment compared to commodity ones.
Posted: 19 Mar 2014 | Published: 19 Mar 2014

CenturyLink Technology Solutions

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013

IBM

Five Pillars for Controlling Firewall ACLs and Rules
sponsored by Infoblox
WHITE PAPER: Read this white paper to learn how to leverage automation to shorten time to deploy, improve staff efficiency and maintain a secure network.
Posted: 11 Sep 2013 | Published: 31 Jan 2013

Infoblox

Don't Get Stuck on your Virtualization Journey: Where to Focus Next
sponsored by VMware, Inc.
WHITE PAPER: This whitepaper offers up best practices for navigating the three phase journey to IT-as-a-Service to ensure that you get the most out of your virtualized environment.
Posted: 25 Jul 2013 | Published: 25 Jul 2013

VMware, Inc.

A Comprehensive View Across the Entire Backup Process
sponsored by APTARE
WHITE PAPER: This white paper examines a data protection solution that provides extensive visibility into storage allocation, utilization and backup to meet today's demanding compliance requirements.
Posted: 02 Jul 2013 | Published: 28 Jun 2013

APTARE

Backup and Compliance: End-to-End Visibility into the Backup Environment
sponsored by APTARE
WHITE PAPER: This short white paper explores a data protection solution that provides end-to-end visibility to ensure sustainable compliance.
Posted: 02 Jul 2013 | Published: 28 Jun 2013

APTARE

Network Intelligence for Physical Assets in a Virtualized Enterprise
sponsored by CommScope
WHITE PAPER: The physical layer – the foundation for your IT environment – is the only network component that has yet to be virtualized, but so much of virtualization's success relies on it. Learn more about the cabling requirements for virtualization and how network intelligence can be the secret to virtualization's success.
Posted: 04 Feb 2013 | Published: 31 Dec 2012

CommScope

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

The Evolution of Server Load Balancing
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Radware

Web Application Performance Management
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites; optimizing HTML dynamically and reducing web page build times by up to 50% on PC and mobile browsers.
Posted: 24 Oct 2013 | Published: 30 Sep 2013

Radware

Vblock Drives Enterprise Cloud Growth for CSC
sponsored by VCE
WHITE PAPER: Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

VCE

The Zen of Guaranteed Application Performance
sponsored by IPANEMA TECHNOLOGIES
WHITE PAPER: Application performance is business performance – yet eliminating frustration and providing app happiness can be a harrowing task. This resource outlines how to gain the control, visibility, and automated intelligence you need for your apps – and business – to be successful.
Posted: 26 Aug 2013 | Published: 26 Aug 2013

IPANEMA TECHNOLOGIES

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.

Cisco® ONE: Traffic Visualization and Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: This resource explores how Cisco ONE's traffic visualization and control capability can help service providers visualize traffic end-to-end across the network and respond to unpredictable network capacity demands quickly, easily, and efficiently.
Posted: 26 Jun 2013 | Published: 30 Apr 2013

Cisco Systems, Inc.

Troubleshooting Virtual Desktop Infrastructure Deployments with Cascade
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Read this brief to learn how the Riverbed® Cascade® application-aware network performance management (NPM) solution unlocks VDI visibility.
Posted: 22 Apr 2013 | Published: 31 Dec 2012

Riverbed Technology, Inc.
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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