SLA White Papers

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May 25, 2013

Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts >
SLA
ALSO CALLED: Service Level Agreements, SLAs DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services … Definition continues below.
SLA White Papers (View All Report Types)
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Driving Workload Automation Across the Enterprise sponsored by IBM WHITE PAPER: Uncover details of a workload automation solution that can help you simplify workload management across your heterogeneous environments. Posted: 03 May 2013 \| Published: 31 Oct 2011 TOPICS: Applications Management \| Data Center Consolidation \| Data Center Management \| Data Center Networking \| Data Centers \| Network Management \| Network Monitoring \| Network Performance \| Networking \| SLA \| Workload Automation

What Capabilities In APM Really Matter to You? sponsored by Ipswitch WhatsUp Gold WHITE PAPER: Get help determining what you need from an application performance monitoring (APM) solution to find the product that will truly fulfill your business needs. Posted: 01 May 2013 \| Published: 01 May 2013 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Network Applications Software \| Network Management \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Performance Management Software \| Networking \| SLA \| User Experience

Troubleshooting Virtual Desktop Infrastructure Deployments with Cascade sponsored by Riverbed Technology, Inc. WHITE PAPER: Read this brief to learn how the Riverbed® Cascade® application-aware network performance management (NPM) solution unlocks VDI visibility. Posted: 22 Apr 2013 \| Published: 31 Dec 2012 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Downtime \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| Network Performance Management Software \| Networking \| SLA \| Troubleshooting \| VDI \| Virtual Desktop Infrastructure \| WAN

NPM Delivers Improved Network Visibility to IT Operations sponsored by Riverbed Technology, Inc. WHITE PAPER: NPM tools provide performance and availability monitoring solutions for the applications traversing the data communication network. Register here to learn more about Gartner's key recommendations for improving network visibility into IT operations. Posted: 18 Apr 2013 \| Published: 24 Oct 2012 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| Networking \| SLA \| Systems Management

Application Virtualization Goes Mission-Critical sponsored by Symantec Corporation WHITE PAPER: This white paper features a report on the dangers and successes of Tier 1 application virtualization, based on a research study of a number of enterprises who have taken on this initiative. The paper discusses how to deal with the remaining key risks: performance degradation and gaps in business continuity. Posted: 13 Mar 2013 \| Published: 13 Mar 2013 TOPICS: Application Deployment \| Application Hosting \| Application Life-Cycle Management \| Application Security \| Applications Management \| Backup for Virtualized Servers \| Backups \| Business Continuity Planning \| Performance Testing \| Security \| Server Virtualization \| SLA

Affinity Networking Solves Real-World Problems sponsored by Plexxi WHITE PAPER: Discover how affinity-driven networking can help you shift from being optimized around connectivity to being optimized around delivering end-user experience by marrying the principals of software-defined networks (SDNs) with the specific needs of applications that must be fulfilled. Posted: 11 Mar 2013 \| Published: 11 Mar 2013 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Bandwidth Management \| Network Architectures \| Network Capacity \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Network Traffic Management \| Networking \| Networking Hardware \| SLA \| User Experience

SMBs and Cloud Security: The Answers to Your Questions sponsored by Symantec Corporation WHITE PAPER: This FAQ answers five of the top questions SMBs have about cloud-based security solutions. View now to uncover the answers and learn if such a solution is right for your SMB! Posted: 22 Feb 2013 \| Published: 31 Dec 2012 TOPICS: Anti-Spam Software \| Anti-Spyware Software \| Cloud Computing \| Cloud Management \| Cloud Security \| Email Security \| Endpoint Security \| Managed Security Services \| Remote Access Security \| Security \| Security Management \| Security Managers \| Security Policies \| SLA \| SMBs \| Software as a Service

Enterprise Cloud Governance Requirements and Best Practices sponsored by ServiceMesh WHITE PAPER: Uncover the top eight enterprise requirements that are critical for large enterprises to implement to govern complex, many-to-many relationships within a cloud environment. Posted: 20 Feb 2013 \| Published: 20 Feb 2013 TOPICS: Access Control \| Access Rights \| Application Security \| Cloud Computing \| Cloud Management \| Cloud Security \| Data Governance \| Data Security \| Governance, Risk, Compliance (GRC) \| IT Management \| Secure Application Development \| Secure Content Management \| Security \| Security Architectures \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| SLA

Five Pillars for Controlling Firewall ACLs and Rules sponsored by Infoblox WHITE PAPER: Many of today's IT departments struggle to maintain a balance between seamless deployment of services and applications and working within the confines of restrictive budgets and limited resources. Discover how you can use the power of network automation as a key driver to bridge the gap between targeted goals and IT reality. Posted: 05 Feb 2013 \| Published: 31 Jan 2013 TOPICS: Application Security \| Data Security \| Firewall Management \| Network Security \| SLA

Utilizing Next Generation MSP Automation to Gain a Competitive Advantage in the Marketplace sponsored by N-able Technologies WHITE PAPER: This independent analysis paper describes how N-able's automation platform can help you scale your operations to meet customer demands in a profitable manner. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Hardware Management \| Hosting Services \| Management Service Providers \| Network Management \| Network Management Services \| Outsourcing \| Remote Network Management \| Server Management \| SLA \| SLA Management Services \| Systems Management \| Systems Management Services

Breaking the Cycle of Network Noncompliance sponsored by IBM WHITE PAPER: Discover details about a best practice approach that will help you ensure that your regulatory, security, operational, and other compliance requirements are met across your organization. Posted: 26 Nov 2012 \| Published: 31 Oct 2011 TOPICS: Access Control \| Authentication \| Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Compliance Software \| HIPAA Compliance \| Network Management \| Network Monitoring \| Network Traffic Management \| Regulations \| Regulatory Compliance \| SLA \| Vulnerability Assessments

Gartner: Use Heterogeneous Storage Virtualization as a Bridge to Cloud sponsored by IBM WHITE PAPER: Data center operators who are interested in private cloud storage technologies struggle with moving existing storage infrastructure into a cloud storage paradigm. Heterogeneous storage virtualization appliances offer a transition path for operators by preserving their investments and adding cloud operating semantics. Posted: 19 Jul 2012 \| Published: 31 Dec 2011 TOPICS: Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| SLA \| Storage Virtualization

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones sponsored by Zenprise WHITE PAPER: Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation. Posted: 03 Aug 2012 \| Published: 31 Mar 2009 TOPICS: Application Deployment \| Application Monitoring \| Application Performance Management \| Applications Management \| Downtime \| Mobile Device Management \| Mobile Workers \| SLA \| Smart Phones \| Troubleshooting

A Business Guide to MPLS IP VPN Migration: Five Critical Factors sponsored by XO Communications WHITE PAPER: Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs. Posted: 25 May 2012 \| Published: 30 Apr 2012 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Converged Networks \| IP \| IP Addresses \| IP Networks \| Management Service Providers \| MPLS \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Users \| SLA \| VoIP \| VPN \| WAN

Key Considerations for MPLS IP-VPN Success sponsored by XO Communications WHITE PAPER: Uncover the benefits of an MPLS-based private IP network and learn how it can not only help you simplify network management and reduce costs, but also prioritize application, create and improve disaster recovery, and much more! Posted: 25 May 2012 \| Published: 30 Apr 2012 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Disaster Recovery \| IP \| IP Addresses \| IP Networks \| MPLS \| Network Best Practices \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Protocols \| SLA \| VoIP \| VPN

How to Choose a Managed Network Services Provider sponsored by MegaPath Inc. WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization. Posted: 23 May 2012 \| Published: 22 May 2012 TOPICS: Management Service Providers \| Network Best Practices \| Network Management \| Network Management Services \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Outsourcing \| Remote Access Security \| Remote Network Management \| Remote Offices \| Remote Users \| SLA \| SLA Management Services \| WAN

Rising Above the Competition as a Cloud Services Provider: Five Effective Steps for Claiming Your Share of the Pie sponsored by CA Technologies. WHITE PAPER: Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource. Posted: 06 Apr 2012 \| Published: 06 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA \| SLA Management Services \| Vertical Industries

Service Virtualization: Reduce the time and cost to develop and test modern, composite applications sponsored by Hewlett-Packard Company WHITE PAPER: Read this white paper to learn how developers and testers can leverage service virtualization to reduce software business risk, minimize delays, increase software quality, meet SLAs for performance and quality, maximize team productivity, and support globalization. Posted: 27 Mar 2012 \| Published: 30 Sep 2011 TOPICS: Application Development \| Application Integration \| Application Performance Management \| Composite Applications Software \| Functional Testing \| Performance Testing \| Service Level Management \| SLA \| Software Development Tools \| Software Quality Assurance \| Software Testing \| Web Services Management

Getting to the Root cause of Network and Application Issues sponsored by Fluke Networks WHITE PAPER: Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before. Posted: 23 Mar 2012 \| Published: 22 Mar 2012 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Network Management \| Network Management Protocols \| Network Management Software \| Network Managers \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Performance Management Software \| Networking \| SLA \| SLA Management Services \| SNMP \| Tablet PC

Doug Ingraham - Understanding the Advantages of Hybrid Clouds sponsored by Brocade WHITE PAPER: In this exclusive Q&A, learn what hybrid cloud entails and the benefits of implementing this approach to cloud computing. Posted: 29 Feb 2012 \| Published: 01 Jan 2011 TOPICS: Cloud Computing \| Data Center Management \| Data Security \| Hybrid clouds \| Private Cloud \| Public Cloud \| SLA

Getting Cloud computing right means choosing the right partner sponsored by Oncore IT WHITE PAPER: What is cloud computing, and why should you adopt it? How do you develop the right strategy and choose the right partner? All these questions and more are answered in this white paper. Discover the most important considerations to keep in mind as you evaluate cloud providers, and what questions to ask. Posted: 28 Feb 2012 \| Published: 28 Feb 2012 TOPICS: Cloud Computing \| Cloud Management \| Hybrid clouds \| Private Cloud \| Public Cloud \| SLA

Doug Ingraham - Understanding the Advantages of Hybrid Clouds sponsored by Brocade WHITE PAPER: A hybrid cloud enables organizations that have already built a private cloud to use resources from public clouds as a way to expand the capabilities of their own IT infrastructure. This resource presents the top benefits/advantages of a hybrid cloud. Also, obtain answers to crucial cloud deployment questions. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Centers \| Hybrid clouds \| Private Cloud \| Public Cloud \| SLA

Integrating Macs with Microsoft DFS - Best Practices sponsored by GroupLogic WHITE PAPER: This document describes three options for integrating Macs with Microsoft DFS infrastructure. Posted: 15 Feb 2012 \| Published: 15 Feb 2012 TOPICS: Distribution \| File Sharing Protocols \| Integration Server Software \| Mac OS \| Network Architectures \| Network Infrastructure \| Networking \| SLA \| WAN

Unified Mobility Services in the New Campus Network sponsored by Juniper Networks, Inc. WHITE PAPER: Discover the ins and outs of a unified mobility services architecture that can help you realize all the benefits of a “less-wired” network. Posted: 15 Feb 2012 \| Published: 15 Feb 2012 TOPICS: 802.11n \| Bandwidth Management \| Mobile Workers \| Network Architectures \| Network Design \| Network Infrastructure \| Networking \| SLA \| Wireless Networks \| WLAN

OMEGAMON Extended Insight- Analysis: Where is your application spending time? sponsored by IBM WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications. Posted: 14 Feb 2012 \| Published: 31 Dec 2011 TOPICS: .NET \| Application Monitoring \| Application Monitoring Software \| Application Performance Management \| Application Performance Management Software \| Java \| SLA \| SLA Management Services \| SQL \| User Experience \| z/OS

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SLA DEFINITION (continued): … for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. …
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