Building the Efficient Enterprise with Dell, Intel, and VMware vSphere 4
sponsored by Dell, Inc.
WHITE PAPER:
With the emergence of standards-based architectures, virtualization, and ubiquitous high-speed connectivity, cloud computing technology is primed to form the basis for a new, highly efficient enterprise IT infrastructure. Read this paper to learn more.
Posted: 30 Nov 2009 | Published: 30 Nov 2009
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Microsoft Online Services Business Value
sponsored by Microsoft
WHITE PAPER:
Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.
Posted: 11 Nov 2009 | Published: 11 Nov 2009
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Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
sponsored by Nimsoft, Inc.
WHITE PAPER:
For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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Distributed IT Infrastructures: Alternative Approaches
sponsored by VM6 Software
WHITE PAPER:
This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
Posted: 27 Oct 2009 | Published: 27 Oct 2009
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Configuring High Availability for Windows Server 2008 Environments
sponsored by Marathon Technologies
WHITE PAPER:
All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.
Posted: 28 Sep 2009 | Published: 28 Sep 2009
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Robot/SCHEDULE Enterprise Takes the Tension Out of Job Schedule Audits
sponsored by Help/Systems
WHITE PAPER:
Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.
Posted: 24 Sep 2009 | Published: 24 Sep 2009
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Discover How Easy it is to Troubleshoot Your Enterprise from One Central Scheduling Console
sponsored by Help/Systems
WHITE PAPER:
Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise.
Posted: 24 Sep 2009 | Published: 24 Sep 2009
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
sponsored by BMC Software, Inc
WHITE PAPER:
Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
Posted: 18 Sep 2009 | Published: 18 Sep 2009
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Email Archiving: Mitigate Risk - Managing Compliance, eDiscovery, and Records Requests
sponsored by Mirapoint Software, Inc.
WHITE PAPER:
Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery.
Posted: 18 Sep 2009 | Published: 18 Sep 2009
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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT
sponsored by Dorado Software
WHITE PAPER:
Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach.
Posted: 11 Sep 2009 | Published: 11 Sep 2009
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Optimizing Exchange High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER:
Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER:
Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Analyzing the Total Cost of a Global Service Desk
sponsored by CompuCom Systems, Inc.
WHITE PAPER:
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Posted: 22 Jun 2009 | Published: 22 Jun 2009
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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Merging Backup and Disaster Recovery (DR) Processes
sponsored by FalconStor Software
WHITE PAPER:
This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.
Posted: 16 Jun 2009 | Published: 16 Jun 2009
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Differentiating With Technical Support, a JBoss Customer Support Study
sponsored by JBoss, a Division of Red Hat
WHITE PAPER:
Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
Posted: 02 Jun 2009 | Published: 02 Jun 2009
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Putting Open Source to the Test: The Making of JBoss Enterprise Middleware
sponsored by JBoss, a Division of Red Hat
WHITE PAPER:
This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...
Posted: 02 Jun 2009 | Published: 02 Jun 2009
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Five CIO Challenges Addressed by Better Change Management
sponsored by IBM
WHITE PAPER:
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: 29 May 2009 | Published: 29 May 2009
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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This paper explores core principles companies can use to help them select a CRM system.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking
sponsored by DataFlux Corporation
WHITE PAPER:
This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
Posted: 05 Jan 2009 | Published: 05 Jan 2009
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Qos: What Is It? Why Do We Need It?
sponsored by Global Knowledge
WHITE PAPER:
QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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A Guide to Diagnosing .Net Application Errors
sponsored by AVIcode, Inc.
WHITE PAPER:
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Performance Assurance Lifecycle for Virtual Infrastructures
sponsored by VKernel
WHITE PAPER:
Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
Posted: 14 Nov 2008 | Published: 14 Nov 2008
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP AG
WHITE PAPER:
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008
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