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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
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E-Guide: Evaluating cloud security concerns
sponsored by SearchSecurity.com
EGUIDE: The benefits of cloud computing such as reduced costs and greater efficiency are widely understood by today’s organisations, but security still remains a top concern. This expert tip provides advice on how to evaluate cloud computing providers and highlights some of the risks that must be considered when evaluating cloud solutions.
Posted: 29 Jun 2011 | Published: 29 Jun 2011

SearchSecurity.com

Presentation Transcript: Tape Vaulting: Best Practices to Consider for Offsite Tape Storage
sponsored by Iron Mountain
PRESENTATION TRANSCRIPT: In this transcript of a podcast, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite.
Posted: 31 May 2011 | Published: 31 May 2011

Iron Mountain

FAQ Guide: Tape Vaulting: Best practices to consider for offsite tape storage
sponsored by Iron Mountain
EGUIDE: In this FAQ Guide, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite.
Posted: 24 May 2011 | Published: 24 May 2011

Iron Mountain

SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services
sponsored by Kaseya International Limited
EGUIDE: In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Kaseya International Limited

E-Guide: Nasuni Filer Adds SLA, Hardware Option for NAS Cloud Gateway
sponsored by Nasuni Corporation
EGUIDE: This SearchCloudStorage.com E-Guide profiles startup cloud vendor, Nasuni Corp., and offers insight into what they are doing to ease customer concerns about cloud storage – and guarantee uptime in cloud environments. Read on to find out about more Nasuni’s new product offerings and service-level agreements!
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Nasuni Corporation

Beyond Provisioning
sponsored by BMC-Accenture
WHITE PAPER: Once a cloud has been designed and is up and running, it’s important to optimize it to deliver top quality service to each of its users. Yet to do so, IT pros must proactively monitor for performance issues and maintain optimal use of capacity resources. This paper highlights 3 key components to be aware of when monitoring performance issues.
Posted: 31 Aug 2011 | Published: 31 Aug 2011

BMC-Accenture

How to Choose a Cloud Backup Provider
sponsored by Asigra
WHITE PAPER: Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

How to Choose a Cloud Backup Delivery Platform
sponsored by Asigra
WHITE PAPER: Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

MicroScope August 2011: A special issue examining the cloud and the prospects for the channel
sponsored by MicroScope
EGUIDE: The cloud is a buzzword that crops up in almost every channel conversation but with questions still to be answered around the assistance vendors have given to resellers and the direction distributors are taking we provide some insight and analysis of the current views of just what the hosted option means for the channel.
Posted: 12 Aug 2011 | Published: 12 Aug 2011

MicroScope

FAQ Guide: Offsite Backup Tape Storage and Choosing a Tape Vaulting Service
sponsored by Iron Mountain
EGUIDE: Organizations that back data up to tape typically rely on a tape vaulting service to carry backup tapes offsite. That way, if the data center is destroyed by a disaster such as a fire or a tornado, the backups won't be destroyed along with the data center. This tip discusses criteria for choosing an offsite tape storage service.
Posted: 10 Aug 2011 | Published: 10 Aug 2011

Iron Mountain

E-Guide: Optimizing your Tape Backup Strategy
sponsored by Iron Mountain
EGUIDE: Download this expert E-Guide to learn how to optimize your tape backup and recovery and criteria for choosing an offsite tape storage service.
Posted: 10 Aug 2011 | Published: 10 Aug 2011

Iron Mountain

HP StoreOnce Deduplication Software: Technology Fueling the next phase of storage optimization (ESG)
sponsored by HP
WHITE PAPER: Today’s most popular backup storage targets featuring deduplication, however, don’t address the long-term operational issues that are sure to arise as secondary storage environments expand.
Posted: 05 Aug 2011 | Published: 05 Aug 2011

HP

Garanti Teknoloji aids IT productivity with simplified mainframe operations
sponsored by CA Technologies.
CASE STUDY: This success story identifies the risks and consequences of poor mainframe management. Find out how one organization simplified this essential process and maintained its reputation and customer satisfaction.
Posted: 25 Jul 2011 | Published: 25 Jul 2011

CA Technologies.

Guide to Virtual Server Protection
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Data Protector simplifies application protection through unified recovery and advanced automation and can help you meet any SLA for up to 70% less cost than competitive backup software solutions.
Posted: 22 Jul 2011 | Published: 22 Jul 2011

Hewlett-Packard Limited

What Every Enterprise Should Know About Cloud Computing and eDiscovery
sponsored by Proofpoint, Inc.
WHITE PAPER: This paper offers guidelines for evaluating cloud service providers and for defining SLAs that meet the business and IT goals of cloud computing as well as the legal requirements for eDiscovery
Posted: 12 Jul 2011 | Published: 12 Jul 2011

Proofpoint, Inc.

Why Third Party Data Storage Maintenance is Right for You
sponsored by MSDI
WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

MSDI

IT Handbook: Cloud Development Platforms - Platform as a Service
sponsored by OnX USA LLC
EGUIDE: With Platform as a Service, developers are not particularly concerned with underlying operating systems because they access everything through the browser. The range of today’s PaaS offerings makes it easy to start developing in the cloud.
Posted: 22 Jun 2011 | Published: 01 Feb 2011

OnX USA LLC

The Emergence of Service Assurance in Enterprise IT
sponsored by CA Technologies.
ANALYST REPORT: Forrester Consulting evaluated issues surrounding the assurance of critical business services and applications. In surveying more than 150 IT professionals, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions.
Posted: 09 Jun 2011 | Published: 09 Jun 2011

CA Technologies.

Best Practices for Private Cloud Migration: Reduce Storage Migration Risks
sponsored by Virtual Instruments
WEBCAST: The private cloud offers fast service on demand at a lower cost. So why are many organizations slow to adopt this technology? Many organizations find the challenge and groundwork necessary to move to the cloud daunting. This webcast can help.
Posted: 02 Jun 2011 | Premiered: Jun 2, 2011

Virtual Instruments

Cashing in on Cost Reductions: Five Surefire Tips for a Better Bottom Line
sponsored by MSDI
WHITE PAPER: In these competitive times, there’s pressure to conserve cash and operate in the lean. But at the same time, data growth and innovation call for continued IT investment. Toward this end, MSDI offers five surefire ways to improve one’s bottom line—without sacrificing the user experience.
Posted: 27 May 2011 | Published: 27 May 2011

MSDI

Presentation Transcript: Backing Up Virtual Servers
sponsored by Dell Compellent
PRESENTATION TRANSCRIPT: The implementation of server virtualization has strongly impacted the backup process. Read this transcript of a Q & A with backup expert Mark Bowker to learn more.
Posted: 20 May 2011 | Published: 20 May 2011

Dell Compellent

Integrated service management and cloud computing:More than just technology best friends
sponsored by IBM
WHITE PAPER: This paper defines key aspects of integrated service management and cloud computing and describes their symbiotic relationship.
Posted: 19 May 2011 | Published: 01 Sep 2010

IBM

VMware vFabric™ Hyperic® Flexible Monitoring Helps High-Growth Managed Hosting Provider Meet Tough Service Level Agreements (SLAs)
sponsored by VMware, Inc.
CASE STUDY: Read this case study to learn how VMware vFabric Hyperic helped managed hosting provider Contegix, manage infrastructure from an application point of view, improve the service level of its infrastructure, exceed customer expectations, and more.
Posted: 21 Apr 2011 | Published: 21 Apr 2011

VMware, Inc.

The Five Essential Elements of Application Performance Monitoring
sponsored by Dell Software
EBOOK: In The Five Essential Elements of Application Performance Monitoring, author and renowned business technology expert Don Jones discusses an Application Performance Monitoring (APM) approach that helps businesses improve application performance from the perspective of the business and the end user.
Posted: 13 Apr 2011 | Published: 13 Apr 2011

Dell Software

Getting the Most Out of ERP: Cost reduction tips and fast payback projects
sponsored by IQMS
EGUIDE: In this eGuide, get expert tips for reducing support and maintenance costs, and read about fast payback projects to help you get the most you can out of your ERP applications.
Posted: 08 Apr 2011 | Published: 08 Apr 2011

IQMS
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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