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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
76 - 100 of 240 Matches Previous Page  | Next Page
IT Handbook: Offsite Messaging Decisions for the Exchange Admin
sponsored by SearchDataCenter.com
EBOOK: Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea?
Posted: 11 Nov 2011 | Published: 11 Nov 2011

SearchDataCenter.com

OMEGAMON Extended Insight- Analysis: Where is your application spending time?
sponsored by IBM
WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.
Posted: 14 Feb 2012 | Published: 31 Dec 2011

IBM

PRTG Network Monitor
sponsored by Paessler AG
TRIAL SOFTWARE: Experience complete control over your network by downloading your free, 30-day trial of PRTG now.
Posted: 25 Jan 2012 | Premiered: 24 Jan 2012

Paessler AG

Best Practices when Evaluating Cloud Computing Services
sponsored by Insight Integrated Systems
EGUIDE: In this expert e-guide, find out how you can evaluate cloud computing services to find the best fit for your company. Review critical factors to consider, such as cost, SLAs, APIs, security and more.
Posted: 11 Jan 2012 | Published: 11 Jan 2012

Insight Integrated Systems

Proactive Network Monitoring and Management
sponsored by Nimsoft, Inc.
WHITE PAPER: Uncover how monitoring technology can equip network administrators with the vital insights needed to govern and ensure availability of servers and applications, whether managed locally or in the cloud.
Posted: 05 Jan 2012 | Published: 05 Jan 2012

Nimsoft, Inc.

Driving the SLM process in ITIL: Why it should be your priority
sponsored by CA Technologies.
WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: 08 Dec 2011 | Premiered: Dec 8, 2011

CA Technologies.

The Total Economic Impact of CA Technologies’ Business Service Insight Solution
sponsored by CA Technologies.
WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: 08 Dec 2011 | Published: 07 Dec 2011

CA Technologies.

E-Guide: Backup Reporting Software Keeps Backups 'Honest'
sponsored by HP
EGUIDE: Backups aren't always perfect, and it's not always easy to tell when they're not working correctly. Fortunately there's backup reporting software to keep things in check. Check out this expert E-Guide to learn the benefits and different types of backup reporting software available today.
Posted: 01 Dec 2011 | Published: 01 Dec 2011

HP

The Guide to Data Movement and Governance
sponsored by IBM
EGUIDE: Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations.
Posted: 29 Nov 2011 | Published: 28 Nov 2011

IBM

Happy Customers Through High-Performing Service Level Agreements (SLAS)
sponsored by IBM
EGUIDE: This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM.
Posted: 28 Nov 2011 | Published: 07 Nov 2011

IBM

The Critical Role of the Network in Supporting Cloud-Based Solutions
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper focuses on how a communication service provider (CSP) can leverage the investment it has made in deploying a next generation network (NGN) to capitalize on the growing market for Software-as-as-Service (SaaS) solutions.
Posted: 23 Nov 2011 | Published: 23 Nov 2011

Cisco Systems, Inc.

Cloud Vs. Cloud: Which Side Are You On?
sponsored by Webroot
WHITE PAPER: The jury is in, and cloud computing is here to stay. So the question for organizations both large and small is not: “to cloud or not to cloud,” but rather, when and what kind — public or private?
Posted: 11 Nov 2011 | Published: 11 Nov 2011

Webroot

SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services
sponsored by Kaseya International Limited
EGUIDE: In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Kaseya International Limited

E-Guide: Nasuni Filer Adds SLA, Hardware Option for NAS Cloud Gateway
sponsored by Nasuni Corporation
EGUIDE: This SearchCloudStorage.com E-Guide profiles startup cloud vendor, Nasuni Corp., and offers insight into what they are doing to ease customer concerns about cloud storage – and guarantee uptime in cloud environments. Read on to find out about more Nasuni’s new product offerings and service-level agreements!
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Nasuni Corporation

Beyond Provisioning
sponsored by BMC-Accenture
WHITE PAPER: Once a cloud has been designed and is up and running, it’s important to optimize it to deliver top quality service to each of its users. Yet to do so, IT pros must proactively monitor for performance issues and maintain optimal use of capacity resources. This paper highlights 3 key components to be aware of when monitoring performance issues.
Posted: 31 Aug 2011 | Published: 31 Aug 2011

BMC-Accenture

How to Choose a Cloud Backup Provider
sponsored by Asigra
WHITE PAPER: Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

How to Choose a Cloud Backup Delivery Platform
sponsored by Asigra
WHITE PAPER: Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

MicroScope August 2011: A special issue examining the cloud and the prospects for the channel
sponsored by MicroScope
EGUIDE: The cloud is a buzzword that crops up in almost every channel conversation but with questions still to be answered around the assistance vendors have given to resellers and the direction distributors are taking we provide some insight and analysis of the current views of just what the hosted option means for the channel.
Posted: 12 Aug 2011 | Published: 12 Aug 2011

MicroScope

FAQ Guide: Offsite Backup Tape Storage and Choosing a Tape Vaulting Service
sponsored by Iron Mountain
EGUIDE: Organizations that back data up to tape typically rely on a tape vaulting service to carry backup tapes offsite. That way, if the data center is destroyed by a disaster such as a fire or a tornado, the backups won't be destroyed along with the data center. This tip discusses criteria for choosing an offsite tape storage service.
Posted: 10 Aug 2011 | Published: 10 Aug 2011

Iron Mountain

E-Guide: Optimizing your Tape Backup Strategy
sponsored by Iron Mountain
EGUIDE: Download this expert E-Guide to learn how to optimize your tape backup and recovery and criteria for choosing an offsite tape storage service.
Posted: 10 Aug 2011 | Published: 10 Aug 2011

Iron Mountain

HP StoreOnce Deduplication Software: Technology Fueling the next phase of storage optimization (ESG)
sponsored by HP
WHITE PAPER: Today’s most popular backup storage targets featuring deduplication, however, don’t address the long-term operational issues that are sure to arise as secondary storage environments expand.
Posted: 05 Aug 2011 | Published: 05 Aug 2011

HP

Garanti Teknoloji aids IT productivity with simplified mainframe operations
sponsored by CA Technologies.
CASE STUDY: This success story identifies the risks and consequences of poor mainframe management. Find out how one organization simplified this essential process and maintained its reputation and customer satisfaction.
Posted: 25 Jul 2011 | Published: 25 Jul 2011

CA Technologies.

Guide to Virtual Server Protection
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Data Protector simplifies application protection through unified recovery and advanced automation and can help you meet any SLA for up to 70% less cost than competitive backup software solutions.
Posted: 22 Jul 2011 | Published: 22 Jul 2011

Hewlett-Packard Limited

What Every Enterprise Should Know About Cloud Computing and eDiscovery
sponsored by Proofpoint, Inc.
WHITE PAPER: This paper offers guidelines for evaluating cloud service providers and for defining SLAs that meet the business and IT goals of cloud computing as well as the legal requirements for eDiscovery
Posted: 12 Jul 2011 | Published: 12 Jul 2011

Proofpoint, Inc.

Why Third Party Data Storage Maintenance is Right for You
sponsored by MSDI
WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

MSDI
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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