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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
76 - 100 of 234 Matches Previous Page  | Next Page
The Guide to Data Movement and Governance
sponsored by IBM
EGUIDE: Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations.
Posted: 29 Nov 2011 | Published: 28 Nov 2011

IBM

IT Handbook: Offsite Messaging Decisions for the Exchange Admin
sponsored by SearchDataCenter.com
EBOOK: Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea?
Posted: 11 Nov 2011 | Published: 11 Nov 2011

SearchDataCenter.com

E-Guide: Evaluating cloud security concerns
sponsored by SearchSecurity.com
EGUIDE: The benefits of cloud computing such as reduced costs and greater efficiency are widely understood by today’s organisations, but security still remains a top concern. This expert tip provides advice on how to evaluate cloud computing providers and highlights some of the risks that must be considered when evaluating cloud solutions.
Posted: 29 Jun 2011 | Published: 29 Jun 2011

SearchSecurity.com

Presentation Transcript: Tape Vaulting: Best Practices to Consider for Offsite Tape Storage
sponsored by Iron Mountain
PRESENTATION TRANSCRIPT: In this transcript of a podcast, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite.
Posted: 31 May 2011 | Published: 31 May 2011

Iron Mountain

E-Guide: Backup Reporting Software Keeps Backups 'Honest'
sponsored by HP
EGUIDE: Backups aren't always perfect, and it's not always easy to tell when they're not working correctly. Fortunately there's backup reporting software to keep things in check. Check out this expert E-Guide to learn the benefits and different types of backup reporting software available today.
Posted: 01 Dec 2011 | Published: 01 Dec 2011

HP

Happy Customers Through High-Performing Service Level Agreements (SLAS)
sponsored by IBM
EGUIDE: This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM.
Posted: 28 Nov 2011 | Published: 07 Nov 2011

IBM

The Critical Role of the Network in Supporting Cloud-Based Solutions
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper focuses on how a communication service provider (CSP) can leverage the investment it has made in deploying a next generation network (NGN) to capitalize on the growing market for Software-as-as-Service (SaaS) solutions.
Posted: 23 Nov 2011 | Published: 23 Nov 2011

Cisco Systems, Inc.

Cloud Vs. Cloud: Which Side Are You On?
sponsored by Webroot
WHITE PAPER: The jury is in, and cloud computing is here to stay. So the question for organizations both large and small is not: “to cloud or not to cloud,” but rather, when and what kind — public or private?
Posted: 11 Nov 2011 | Published: 11 Nov 2011

Webroot

SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services
sponsored by Kaseya International Limited
EGUIDE: In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Kaseya International Limited

E-Guide: Nasuni Filer Adds SLA, Hardware Option for NAS Cloud Gateway
sponsored by Nasuni Corporation
EGUIDE: This SearchCloudStorage.com E-Guide profiles startup cloud vendor, Nasuni Corp., and offers insight into what they are doing to ease customer concerns about cloud storage – and guarantee uptime in cloud environments. Read on to find out about more Nasuni’s new product offerings and service-level agreements!
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Nasuni Corporation

Beyond Provisioning
sponsored by BMC-Accenture
WHITE PAPER: Once a cloud has been designed and is up and running, it’s important to optimize it to deliver top quality service to each of its users. Yet to do so, IT pros must proactively monitor for performance issues and maintain optimal use of capacity resources. This paper highlights 3 key components to be aware of when monitoring performance issues.
Posted: 31 Aug 2011 | Published: 31 Aug 2011

BMC-Accenture

How to Choose a Cloud Backup Provider
sponsored by Asigra
WHITE PAPER: Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

How to Choose a Cloud Backup Delivery Platform
sponsored by Asigra
WHITE PAPER: Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

MicroScope August 2011: A special issue examining the cloud and the prospects for the channel
sponsored by MicroScope
EGUIDE: The cloud is a buzzword that crops up in almost every channel conversation but with questions still to be answered around the assistance vendors have given to resellers and the direction distributors are taking we provide some insight and analysis of the current views of just what the hosted option means for the channel.
Posted: 12 Aug 2011 | Published: 12 Aug 2011

MicroScope

FAQ Guide: Offsite Backup Tape Storage and Choosing a Tape Vaulting Service
sponsored by Iron Mountain
EGUIDE: Organizations that back data up to tape typically rely on a tape vaulting service to carry backup tapes offsite. That way, if the data center is destroyed by a disaster such as a fire or a tornado, the backups won't be destroyed along with the data center. This tip discusses criteria for choosing an offsite tape storage service.
Posted: 10 Aug 2011 | Published: 10 Aug 2011

Iron Mountain

E-Guide: Optimizing your Tape Backup Strategy
sponsored by Iron Mountain
EGUIDE: Download this expert E-Guide to learn how to optimize your tape backup and recovery and criteria for choosing an offsite tape storage service.
Posted: 10 Aug 2011 | Published: 10 Aug 2011

Iron Mountain

HP StoreOnce Deduplication Software: Technology Fueling the next phase of storage optimization (ESG)
sponsored by HP
WHITE PAPER: Today’s most popular backup storage targets featuring deduplication, however, don’t address the long-term operational issues that are sure to arise as secondary storage environments expand.
Posted: 05 Aug 2011 | Published: 05 Aug 2011

HP

Garanti Teknoloji aids IT productivity with simplified mainframe operations
sponsored by CA Technologies.
CASE STUDY: This success story identifies the risks and consequences of poor mainframe management. Find out how one organization simplified this essential process and maintained its reputation and customer satisfaction.
Posted: 25 Jul 2011 | Published: 25 Jul 2011

CA Technologies.

Guide to Virtual Server Protection
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Data Protector simplifies application protection through unified recovery and advanced automation and can help you meet any SLA for up to 70% less cost than competitive backup software solutions.
Posted: 22 Jul 2011 | Published: 22 Jul 2011

Hewlett-Packard Limited

What Every Enterprise Should Know About Cloud Computing and eDiscovery
sponsored by Proofpoint, Inc.
WHITE PAPER: This paper offers guidelines for evaluating cloud service providers and for defining SLAs that meet the business and IT goals of cloud computing as well as the legal requirements for eDiscovery
Posted: 12 Jul 2011 | Published: 12 Jul 2011

Proofpoint, Inc.

Why Third Party Data Storage Maintenance is Right for You
sponsored by MSDI
WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

MSDI

IT Handbook: Cloud Development Platforms - Platform as a Service
sponsored by OnX USA LLC
EGUIDE: With Platform as a Service, developers are not particularly concerned with underlying operating systems because they access everything through the browser. The range of today’s PaaS offerings makes it easy to start developing in the cloud.
Posted: 22 Jun 2011 | Published: 01 Feb 2011

OnX USA LLC

The Emergence of Service Assurance in Enterprise IT
sponsored by CA Technologies.
ANALYST REPORT: Forrester Consulting evaluated issues surrounding the assurance of critical business services and applications. In surveying more than 150 IT professionals, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions.
Posted: 09 Jun 2011 | Published: 09 Jun 2011

CA Technologies.

Best Practices for Private Cloud Migration: Reduce Storage Migration Risks
sponsored by Virtual Instruments
WEBCAST: The private cloud offers fast service on demand at a lower cost. So why are many organizations slow to adopt this technology? Many organizations find the challenge and groundwork necessary to move to the cloud daunting. This webcast can help.
Posted: 02 Jun 2011 | Premiered: Jun 2, 2011

Virtual Instruments

Cashing in on Cost Reductions: Five Surefire Tips for a Better Bottom Line
sponsored by MSDI
WHITE PAPER: In these competitive times, there’s pressure to conserve cash and operate in the lean. But at the same time, data growth and innovation call for continued IT investment. Toward this end, MSDI offers five surefire ways to improve one’s bottom line—without sacrificing the user experience.
Posted: 27 May 2011 | Published: 27 May 2011

MSDI
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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