SLA White Papers ( Service Level Agreements, SLAs ) Software Downloads, Definition and Webcasts

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Jun 18, 2013

Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts >
SLA
ALSO CALLED: Service Level Agreements, SLAs DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services … Definition continues below.
SLA Reports
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Gartner: Use Heterogeneous Storage Virtualization as a Bridge to Cloud sponsored by IBM WHITE PAPER: Data center operators who are interested in private cloud storage technologies struggle with moving existing storage infrastructure into a cloud storage paradigm. Heterogeneous storage virtualization appliances offer a transition path for operators by preserving their investments and adding cloud operating semantics. Posted: 19 Jul 2012 \| Published: 31 Dec 2011 TOPICS: Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| SLA \| Storage Virtualization

CW Buyer's Guide: Outsourcing sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance. Posted: 17 Jul 2012 \| Published: 05 Jul 2011 TOPICS: Business Process Outsourcing \| Cloud Computing \| Hybrid clouds \| Outsourcing \| SLA \| SLA Management Services \| Small Businesses \| Vendors

Accelerated Networks Drive Better Business Outcomes sponsored by Global Knowledge WHITE PAPER: Discover how you can improve the performance of applications by 5-50 times and boost productivity with a next-generation approach that incorporates service-level assurance and managed WAN optimization. Posted: 12 Jan 2012 \| Published: 12 Jan 2012 TOPICS: Application Performance Management \| CIOs \| Downtime \| Network Management \| Network Performance \| SLA \| WAN

Reduce the Cost and Complexity of Multi-sourced IT Environments sponsored by Hewlett-Packard Company WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks. Posted: 27 Jul 2012 \| Premiered: May 9, 2012 TOPICS: Application Performance Management \| Cloud Computing \| Cloud Management \| Hybrid clouds \| IT Governance \| IT Management \| IT Service Management \| Public cloud computing \| SLA \| SLA Management Services \| Software as a Service

Eliminate Downtime for your Life-Critical Health Care Systems sponsored by HP & Intel® CASE STUDY: “For us, it’s all about availability. These are life-critical systems that we’re hosting, used 24x7. The HP Mission Critical Partnership helps us meet the challenge.” Bill Graff, vice president, Cerner Technology Infrastructure, Cerner Corporation. In this case study, learn how the HP partnership helped Cerner meet service level commitments. Posted: 19 Jun 2012 \| Published: 19 Sep 2011 TOPICS: Applications Management \| Health Care Industry \| Health Care Storage \| Server Management \| Server Virtualization \| SLA \| Storage Management

Cloud SLAs: Defining the Right Requirements Up Front sponsored by Hewlett-Packard Company EGUIDE: This expert e-guide explores essential factors to consider when evaluating a cloud service provider. Discover what to look for and how to voice your requirements up front to ensure you get the most from your cloud environment. Posted: 13 Jun 2012 \| Published: 13 Jun 2012 TOPICS: Cloud Computing \| Cloud Management \| Service Level Management \| SLA \| SLA Management Services \| Vendor Selection \| Vendors

A Business Guide to MPLS IP VPN Migration: Five Critical Factors sponsored by XO Communications WHITE PAPER: Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs. Posted: 25 May 2012 \| Published: 30 Apr 2012 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Converged Networks \| IP \| IP Addresses \| IP Networks \| Management Service Providers \| MPLS \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Users \| SLA \| VoIP \| VPN \| WAN

Key Considerations for MPLS IP-VPN Success sponsored by XO Communications WHITE PAPER: Uncover the benefits of an MPLS-based private IP network and learn how it can not only help you simplify network management and reduce costs, but also prioritize application, create and improve disaster recovery, and much more! Posted: 25 May 2012 \| Published: 30 Apr 2012 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Disaster Recovery \| IP \| IP Addresses \| IP Networks \| MPLS \| Network Best Practices \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Protocols \| SLA \| VoIP \| VPN

How to Choose a Managed Network Services Provider sponsored by MegaPath Inc. WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization. Posted: 23 May 2012 \| Published: 22 May 2012 TOPICS: Management Service Providers \| Network Best Practices \| Network Management \| Network Management Services \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Outsourcing \| Remote Access Security \| Remote Network Management \| Remote Offices \| Remote Users \| SLA \| SLA Management Services \| WAN

What if There Were a Better Class of Cloud? sponsored by Alcatel-Lucent Enterprise PRESENTATION TRANSCRIPT: The Carrier Cloud is a superior class of public cloud services, which serves customers better and enables MSPs to further leverage the cloud for their own business benefits. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Hybrid clouds \| Management Service Providers \| Networking \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA

Private Cloud E-Zine Vol. 2 No.2 Cloud Capacity Planning for the Future and Navigating Cloud SLAs sponsored by SearchCloudComputing.com EZINE: Explore the latest cloud computing trends and gain exclusive tips for how you can successfully define SLAs, plan for capacity, and more in this expert e-zine. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Private Cloud \| SLA

E-Guide: Software-Defined Networking Could Make Network-as-a-Service a Reality sponsored by Dell, Inc. and Intel® EGUIDE: This E-Guide from SearchNetworking.com explores the reality of Network-as-a-Service and how it may be coming soon to a data center near you. Posted: 09 Apr 2012 \| Published: 09 Apr 2012 TOPICS: Cloud Computing \| Ethernet Networks \| IP Networks \| MPLS \| Network Design \| Network Infrastructure \| Network Management \| Network Security \| Network Traffic Management \| Networking \| Policy-Based Network Management \| Security \| SLA \| Software

Rising Above the Competition as a Cloud Services Provider: Five Effective Steps for Claiming Your Share of the Pie sponsored by CA Technologies. WHITE PAPER: Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource. Posted: 06 Apr 2012 \| Published: 06 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA \| SLA Management Services \| Vertical Industries

Service Virtualization: Reduce the time and cost to develop and test modern, composite applications sponsored by Hewlett-Packard Company WHITE PAPER: Read this white paper to learn how developers and testers can leverage service virtualization to reduce software business risk, minimize delays, increase software quality, meet SLAs for performance and quality, maximize team productivity, and support globalization. Posted: 27 Mar 2012 \| Published: 30 Sep 2011 TOPICS: Application Development \| Application Integration \| Application Performance Management \| Composite Applications Software \| Functional Testing \| Performance Testing \| Service Level Management \| SLA \| Software Development Tools \| Software Quality Assurance \| Software Testing \| Web Services Management

Getting to the Root cause of Network and Application Issues sponsored by Fluke Networks WHITE PAPER: Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before. Posted: 23 Mar 2012 \| Published: 22 Mar 2012 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Network Management \| Network Management Protocols \| Network Management Software \| Network Managers \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Performance Management Software \| Networking \| SLA \| SLA Management Services \| SNMP \| Tablet PC

Doug Ingraham - Understanding the Advantages of Hybrid Clouds sponsored by Brocade WHITE PAPER: In this exclusive Q&A, learn what hybrid cloud entails and the benefits of implementing this approach to cloud computing. Posted: 29 Feb 2012 \| Published: 01 Jan 2011 TOPICS: Cloud Computing \| Data Center Management \| Data Security \| Hybrid clouds \| Private Cloud \| Public Cloud \| SLA

Getting Cloud computing right means choosing the right partner sponsored by Oncore IT WHITE PAPER: What is cloud computing, and why should you adopt it? How do you develop the right strategy and choose the right partner? All these questions and more are answered in this white paper. Discover the most important considerations to keep in mind as you evaluate cloud providers, and what questions to ask. Posted: 28 Feb 2012 \| Published: 28 Feb 2012 TOPICS: Cloud Computing \| Cloud Management \| Hybrid clouds \| Private Cloud \| Public Cloud \| SLA

IP telephony trends: Migrating from PSTN to SIP trunking sponsored by NACR EGUIDE: Uncover the top five trends in enterprise IP telephony and learn the benefits and challenges of replacing PSTN with SIP-based services. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Disaster Recovery \| IP \| IP PBX \| IP Telephony \| Mobile Workers \| PSTN \| SIP \| SLA \| VDI \| Videoconferences \| VoIP \| WLAN

Doug Ingraham - Understanding the Advantages of Hybrid Clouds sponsored by Brocade WHITE PAPER: A hybrid cloud enables organizations that have already built a private cloud to use resources from public clouds as a way to expand the capabilities of their own IT infrastructure. This resource presents the top benefits/advantages of a hybrid cloud. Also, obtain answers to crucial cloud deployment questions. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Centers \| Hybrid clouds \| Private Cloud \| Public Cloud \| SLA

How Wholesale Backhaul Service Providers and Mobile Network Operators Can Maximize the Benefits of Migrating to Ethernet Backhaul sponsored by InfoVista Corporation WEBCAST: Discover how service quality visualization can help wholesale backhaul service providers and mobile network operators maximize the benefits of migrating to Ethernet backhaul. Posted: 18 Feb 2012 \| Premiered: Feb 17, 2012 TOPICS: Dashboards \| Ethernet Networks \| Ethernet Protocols \| Mobile IP \| Network Infrastructure \| Network Management \| Network Management Services \| Networking \| SLA \| Wholesale Channels

Integrating Macs with Microsoft DFS - Best Practices sponsored by GroupLogic WHITE PAPER: This document describes three options for integrating Macs with Microsoft DFS infrastructure. Posted: 15 Feb 2012 \| Published: 15 Feb 2012 TOPICS: Distribution \| File Sharing Protocols \| Integration Server Software \| Mac OS \| Network Architectures \| Network Infrastructure \| Networking \| SLA \| WAN

Unified Mobility Services in the New Campus Network sponsored by Juniper Networks, Inc. WHITE PAPER: Discover the ins and outs of a unified mobility services architecture that can help you realize all the benefits of a “less-wired” network. Posted: 15 Feb 2012 \| Published: 15 Feb 2012 TOPICS: 802.11n \| Bandwidth Management \| Mobile Workers \| Network Architectures \| Network Design \| Network Infrastructure \| Networking \| SLA \| Wireless Networks \| WLAN

OMEGAMON Extended Insight- Analysis: Where is your application spending time? sponsored by IBM WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications. Posted: 14 Feb 2012 \| Published: 31 Dec 2011 TOPICS: .NET \| Application Monitoring \| Application Monitoring Software \| Application Performance Management \| Application Performance Management Software \| Java \| SLA \| SLA Management Services \| SQL \| User Experience \| z/OS

PRTG Network Monitor sponsored by Paessler AG TRIAL SOFTWARE: Experience complete control over your network by downloading your free, 30-day trial of PRTG now. Posted: 25 Jan 2012 \| Premiered: 24 Jan 2012 TOPICS: LAN \| Network Appliances \| Network Management \| Network Managers \| Network Monitoring \| Network Monitoring Software \| Network Performance Management Software \| Network Traffic Management \| SLA \| Software \| WAN

Best Practices when Evaluating Cloud Computing Services sponsored by Insight Integrated Systems EGUIDE: In this expert e-guide, find out how you can evaluate cloud computing services to find the best fit for your company. Review critical factors to consider, such as cost, SLAs, APIs, security and more. Posted: 11 Jan 2012 \| Published: 11 Jan 2012 TOPICS: Cloud Computing \| Infrastructure as a Service (IaaS) \| Platform as a service \| Private Cloud \| Public Cloud \| SLA \| Software as a Service

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SLA DEFINITION (continued): … for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. …
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