ALSO CALLED: Service Level Agreements and SLAs DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently,
Definition continues below.
WEBCAST:
This Webcast details best practices for successfully deploying Java Web Portals. Learn how to improve Java performance without recoding existing applications.
Posted: 03 Sep 2008 | Premiered: Available On Demand
WEBCAST:
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: 31 Jul 2008 | Premiered: Available On Demand
SLA DEFINITION (continued):IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.
Some metrics that SLAs may specify include:
What percentage of the time services will be available
The number of users that can be served simultaneously
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
technology-specific Web sites, events and magazines