Business of Information Technology  >   Business Environment  >   Legal Environment  >   Laws  >   Contract Law  >   Contracts  >  

SLA

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAMultimedia (View All Report Types)
21 Matches
Case Study: Improve Customer Experience with Managed Services
sponsored by Cisco & Fujitsu
VIDEO: Watch this brief video to learn about the managed services provider Mitchells & Butlers, a leading managed pub and pub restaurant operator, owning around 2,000 businesses offering food, drink and entertainment across the UK, partnered with to bring innovation to their business and help support a better guest experience.
Posted: 22 Oct 2014 | Premiered: 22 Aug 2013

Cisco & Fujitsu

Cloud Services for Every Business Process
sponsored by NEC Corporation of America
WEBCAST: Watch this concise video now to discover the numerous cloud services one leading vendor offers, and how those services can help your organization make the most out of cloud implementation.
Posted: 09 May 2014 | Premiered: May 9, 2014

NEC Corporation of America

Ixia’s Visibility Architecture
sponsored by Ixia
VIDEO: Learn more about the importance of your access to and control of data at every point in the physical and virtual network, and how to enable end-to-end visibility and security.
Posted: 27 Feb 2014 | Premiered: 27 Feb 2014

Ixia

How IBM Global Technology Services is Managing Clients' Storage Environments
sponsored by IBM
WEBCAST: Watch this expert webcast to find out how this storage productivity solution can provide you with visualization, control and automation – all the while adhering to storage best practices such as availability, capacity, performance and management.
Posted: 04 Feb 2014 | Premiered: Mar 6, 2013

IBM

Network Visibility Primer
sponsored by Ixia
WEBCAST: Access this brief webcast to discover an improved visibility solution that will help reduce network complexity, as well as offer dynamic filtering under a simplified architecture.
Posted: 25 Oct 2013 | Premiered: Oct 25, 2013

Ixia

Citrix Ready with Caringo: Foundation to a Successful Cloud Storage Service
sponsored by Citrix Ready and Caringo
WEBCAST: In this webinar you will learn how to select object storage software that delivers value through enterprise feature sets, reduce infrastructure management and eliminate service downtime, deploy and administer a cloud storage service, facilitate the broadest range of access to your cloud storage service and much more.
Posted: 30 Aug 2013 | Premiered: Sep 12, 2013


Expert Advice: 10 Questions You Need to Ask Vendors Before Making an App Delivery Solution Purchase
sponsored by F5 Networks
VIRTUAL ENVIRONMENT: This final section of SearchEnterpriseWAN.com's three-part guide on application delivery optimization explores the guiding principles behind undertaking an ADO deployment and provides a checklist of steps and considerations you should address prior to selecting an ADO solution.
Posted: 20 May 2013 | Premiered: 20 May 2013

F5 Networks

Expert Advice: The Top Considerations When Making a Vendor Shortlist
sponsored by F5 Networks
VIRTUAL ENVIRONMENT: Part two of SearchEnterpriseWAN.com's three-part guide on application delivery optimization outlines a number of questions you should ask potential vendors to ensure you're deploying the best solution possible for your enterprise.
Posted: 20 May 2013 | Premiered: 20 May 2013

F5 Networks

Reduce the Cost and Complexity of Multi-sourced IT Environments
sponsored by Hewlett-Packard Company
WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.
Posted: 27 Jul 2012 | Premiered: May 9, 2012

Hewlett-Packard Company

How Wholesale Backhaul Service Providers and Mobile Network Operators Can Maximize the Benefits of Migrating to Ethernet Backhaul
sponsored by InfoVista Corporation
WEBCAST: Discover how service quality visualization can help wholesale backhaul service providers and mobile network operators maximize the benefits of migrating to Ethernet backhaul.
Posted: 18 Feb 2012 | Premiered: Feb 17, 2012

InfoVista Corporation

PRTG Network Monitor
sponsored by Paessler AG
TRIAL SOFTWARE: Experience complete control over your network by downloading your free, 30-day trial of PRTG now.
Posted: 25 Jan 2012 | Premiered: 24 Jan 2012

Paessler AG

Driving the SLM process in ITIL: Why it should be your priority
sponsored by CA Technologies.
WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: 08 Dec 2011 | Premiered: Dec 8, 2011

CA Technologies.

Best Practices for Private Cloud Migration: Reduce Storage Migration Risks
sponsored by Virtual Instruments
WEBCAST: The private cloud offers fast service on demand at a lower cost. So why are many organizations slow to adopt this technology? Many organizations find the challenge and groundwork necessary to move to the cloud daunting. This webcast can help.
Posted: 02 Jun 2011 | Premiered: Jun 2, 2011

Virtual Instruments

BSM in the Cloud with Forrester Research, Part 1: Managing an End-to-End View Made Simple
sponsored by Novell, Inc.
WEBCAST: Take advantage of the flexibility and cost reductions virtualizing your environment brings. Remove the risk of a service impacting event and enjoy further cost reductions in management of your virtualized environment. Watch this Novell webcast to learn more.
Posted: 12 Oct 2010 | Premiered: Oct 12, 2010

Novell, Inc.

Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
WEBCAST: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

Podcast: Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
PODCAST: Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

Forrester Webinar: Taming the Performance Beast
sponsored by Embarcadero Technologies, Inc.
WEBCAST: Smart strategies and tools for database optimization is critical to reduce costs in complex infrastructures and can help organizations defer hardware upgrades, get more out of existing systems, and improve developer and DBA productivity.
Posted: 26 Apr 2010 | Premiered: Apr 26, 2010

Embarcadero Technologies, Inc.

Robot/SCHEDULE Enterprise
sponsored by Help/Systems
WEBCAST: Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
Posted: 24 Sep 2009 | Premiered: Sep 17, 2009

Help/Systems

Why Leading SaaS ISVs Choose the Oracle SaaS Platform
sponsored by Oracle Corporation
WEBCAST: Tune in to our panel of technology experts to learn how to build, deploy, and manage a SaaS solution that is architected right from the ground up.
Posted: 19 Mar 2009 | Premiered: Apr 15, 2009, 14:00 EDT (18:00 GMT)

Oracle Corporation

SOA and Web Service Management - Why planning now is vital for success
sponsored by Progress Actional
WEBCAST: This webcast details the variety of SOA requirements and strategies that should be implemented to enhance organizational visibility to better serve critical applications.
Posted: 17 Aug 2007 | Premiered: Aug 1, 2007

Progress Actional

On-Demand Webcast: Proven Data Center Solutions for Oracle (NetApp and Oracle Speakers)
sponsored by NetApp
WEBCAST: Attend this Webcast to learn more about fast application development and data management strategies that will allow you to standardize, automate and consolidate your Oracle database.
Posted: 09 Apr 2007 | Premiered: Apr 1, 2007

NetApp
21 Matches
 
SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
Browse by Report Type:
SLA White Papers | SLA Multimedia | SLA IT Downloads

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement