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Fuel Customer Service Agent's Productivity
sponsored by Salesforce
WEBCAST: Watch this brief webcast now to view a demo of the Service Cloud and uncover its key features to learn how you can improve customer service agent's productivity.
Posted: 24 Apr 2014 | Premiered: Feb 20, 2014

Salesforce

Understanding the Millennials
sponsored by SDL
WHITE PAPER: In this resource, explore the results of a 2014 survey on how Millennials operate as consumers, so you can use that information to optimize your marketing strategy and business processes. Find out how Millennials share personal data, how they relate to mobile devices, how they'd like to connect with companies, and more.
Posted: 07 Apr 2014 | Published: 07 Apr 2014

SDL

Smarter Process in the age of the customer
sponsored by IBM
WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions.
Posted: 12 Jun 2014 | Published: 30 Apr 2013

IBM

Real-Time insights with SAP HANA
sponsored by HP & Intel®
VIDEO: Technology has always played a considerable role in helping organizations manage data. However, with today's ever-increasing reliance on information-based operations and communications, organizations need to be on the cutting edge of data technology to stay ahead of the competition. Learn why by watching this video from HP and SAP HANA.
Posted: 16 Apr 2014 | Premiered: 16 Apr 2014

HP & Intel®

A Technical Review of Cisco’s Wi-Fi-Based Location Analytics
sponsored by Cisco India
WHITE PAPER: This white paper describes one company's wireless infrastructure that is used to constantly perform position triangulations, which businesses can analyze to better understand how people tend to behave within a particular space.
Posted: 18 Jul 2014 | Published: 31 Jul 2013

Cisco India

SAP HANA: Innovative Solutions for the Consumer Products Group
sponsored by HP & Intel®
VIDEO: View the following video to hear from some of the biggest names inside HP and SAP as they explore the technology that is allowing for consumer product companies to take advantage of real-time insights—most importantly, find out what you can do to start leveraging this technology as well.
Posted: 25 Apr 2014 | Premiered: 16 Apr 2014

HP & Intel®

Customer Engagement Services Helps Hotel Group Grow Business
sponsored by Hewlett-Packard Company
VIDEO: Accor, the fifth largest hotel group in the world, was facing several challenges, including the growing influence of the Web on customer behavior and an increasingly mobile client base. To provide top-notch service, Accor needed the right technology that would enable them to create multi-channel, personalized experiences.
Posted: 03 Jul 2014 | Premiered: 03 Jul 2014

Hewlett-Packard Company

Merchandising Moments of Influence
sponsored by IBM
WHITE PAPER: This informative resource that identifies some of the precursor moments that lead to merchandising success, including the customer, assortment, price, and more.
Posted: 01 May 2014 | Published: 31 Oct 2013

IBM

From Social Media to Social CRM: Reinventing the Customer Relationship
sponsored by IBM
WHITE PAPER: Access the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more.
Posted: 11 Mar 2014 | Published: 11 Mar 2014

IBM

Make the most of customer interactions in the contact center
sponsored by Calabrio, Inc.
WHITE PAPER: In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company.
Posted: 07 Apr 2014 | Published: 31 Dec 2013

Calabrio, Inc.
 
 
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