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Customer Knowledge Management

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Customer Knowledge Management Reports
 
Rebuilding a Global Brand to Strengthen Customer Relationships
sponsored by IBM
CASE STUDY: Find out how an international financial services provider strengthened relationships with customers by rebuilding their global brand from the inside out.
Posted: 07 Jul 2014 | Published: 28 Feb 2014

IBM

Information Workflow Solutions for Retail Brochure
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access this white paper to discover a platform that combines cloud, hardware, and software services that let you easily reach your customers, and make your business more efficient.
Posted: 25 Feb 2015 | Published: 25 Feb 2015

Hewlett-Packard Limited

Case Study: Using Behavioral Models for Better Segmentation
sponsored by IBM
WHITE PAPER: Access this white paper to learn about how one communications company was able to use behavioral analysis models to extract valuable data and improve customer segmentation.
Posted: 24 Feb 2015 | Published: 31 Jan 2014

IBM

The Conversational Cloud – Beyond the Hosted Contact Center
sponsored by [24]7
WHITE PAPER: Learn how the cloud is helping organizations revamp their contact centers.
Posted: 21 Oct 2014 | Published: 31 Dec 2013

[24]7

Australia's Largest Superannuation Funds Enhances Their Customer Experience
sponsored by OpenText
CASE STUDY: Find out which technologies helped one business keep up with their growth strategies, reduce costs, improve employee efficiency and enhance customer experience.
Posted: 23 Dec 2014 | Published: 23 Dec 2014

OpenText

Take the Boring Out Of Banking: Digitize Documents to Optimize Customer Experience
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how an end-to-end information workflow solution specifically designed for banking can help you exceed customer expectations.
Posted: 11 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

AIA Australia Gains Holistic View of Customer Experience
sponsored by OpenText
CASE STUDY: Find out which technology helped an Australian life insurance company achieve a single view of customer engagement across all business functions.
Posted: 05 Jan 2015 | Published: 05 Jan 2015

OpenText

Exceed Customer Expectations: Top Tips for Managing Expereinces at Retail Branch Banks
sponsored by Hewlett-Packard Limited
WHITE PAPER: Uncover best practices for working within retail branch banking environments so you can ensure a great customer experience.
Posted: 12 Nov 2014 | Published: 31 Oct 2012

Hewlett-Packard Limited

How Banca Carige Improved Customer Service
sponsored by IBM
CASE STUDY: Find out how an analytics environment and a new mobile banking service helped an Italian bank franchise better serve their customers.
Posted: 07 Jul 2014 | Published: 30 Apr 2014

IBM

How to Choose the Best CMS for Customer Experience Management
sponsored by Sitecore
WHITE PAPER: The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

Sitecore
 
 
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