IT Management  >   Systems Operations  >   Data Management  >  

Customer Knowledge Management

RSS Feed    Add to Google    Add to My Yahoo!
Customer Knowledge Management Reports
 
CIO briefing on agile development
sponsored by ComputerWeekly.com
PRESENTATION: How do we create agile organisations and behave in a more agile way? Kelly Waters executive Consultant, Coach, and Interim CTO, offers some answers in this presentation.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

ComputerWeekly.com

Customer Service: Exploit the Value of Content to Drive Service Quality and Customer Satisfaction
sponsored by IBM
WHITE PAPER: This exclusive whitepaper dives into 12 key topics for delivering quality content to your customers.
Posted: 30 Jul 2014 | Published: 08 Aug 2013

IBM

Advanced Case Management - Where Customer Satisfaction and Employee Empowerment Come Together
sponsored by IBM
WHITE PAPER: This exclusive whitepaper covers the importance of case management regardless of your industry.
Posted: 30 Jul 2014 | Published: 06 Dec 2012

IBM

Case Study: Using Behavioral Models for Better Segmentation
sponsored by IBM
WHITE PAPER: Access this white paper to learn about how one communications company was able to use behavioral analysis models to extract valuable data and improve customer segmentation.
Posted: 24 Feb 2015 | Published: 31 Jan 2014

IBM

Delivering Positive Multi-Channel Customer Experiences
sponsored by IBM
EGUIDE: Uncover the 6 requirements for a successful multichannel strategy and find out which 7 customer experience management trends you should keep your eye on.
Posted: 04 Nov 2014 | Published: 04 Nov 2014

IBM

Making the case for the cloud in common use airport technology
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from Amadeus looks at the business case for cloud computing in airports.
Posted: 04 Jul 2014 | Published: 04 Jul 2014

ComputerWeekly.com

Top 5 Salesforce Integration Patterns: Practices for Integrating Salesforce
sponsored by MuleSoft
WHITE PAPER: This white paper discusses one system that helps integrate enterprise applications to unleash the true potential of the Salesforce model. Access now to find out how your entire enterprise can capitalize on and benefit from Salesforce integration patterns.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

MuleSoft

Successful Customer Experience Calls for Customer Insight
sponsored by Sitecore
WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates.
Posted: 12 Jun 2014 | Published: 30 Apr 2014

Sitecore

How to Create a Customer Service Process that Enhances Your Bottom Line
sponsored by Salesforce
EBOOK: Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

Salesforce

The Business Value of IBM's Exceptional Digital Experience Solutions
sponsored by IBM
WHITE PAPER: Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.
Posted: 05 Jun 2014 | Published: 30 Nov 2013

IBM
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement