Customer Knowledge Management

WEBCAST: Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WEBCAST: Sixty-five percent of revenue at a typical company stems from existing customers. Ensuring your customers are loyal can increase profits anywhere between 25 and 80%. Retaining and enhancing existing customers is the top priority for today's CEOs. Watch this webcast and learn how to craft a strong CRM strategy through social networking.

Posted: 01 Jun 2012 | Premiered: Jun 1, 2012

WEBCAST: A great customer experience can make all the difference for businesses looking to stay competitive and draw and retain consumers. Watch this webcast for a customer case about choosing a credit card with the Ashcroft Financial Group.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

VIDEOCAST: Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship.

Posted: 17 Jan 2012 | Premiered: Jan 17, 2012

WEBCAST: Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.

Posted: 17 Dec 2012 | Premiered: Jun 30, 2012

WEBCAST: This webinar details the evolution of enterprise processes and describes how smart process applications (SPAs) are transforming HR shared services. Learn how SPAs work, uncover the benefits and challenges of this strategy, and more – tune in now to get started.

Posted: 22 Apr 2013 | Premiered: Apr 22, 2013

VIDEO: This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer.

Posted: 02 Apr 2013 | Premiered: 02 Apr 2013

VIDEO: In this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation.

Posted: 14 Dec 2009 | Premiered: 14 Dec 2009

WEBCAST: This live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.

Posted: 04 Oct 2007 | Premiered: Aug 1, 2007

SOFTWARE DEMO: View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.

Posted: 03 Nov 2008 | Premiered: 31 Oct 2008