BtoC White Papers, Software Downloads, Definition and Webcasts

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Feb 10, 2012

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BtoC

BtoC Reports

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative sponsored by IBM ANALYST BRIEF: In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). Posted: 17 Nov 2011 \| Published: 17 Nov 2011 TOPICS: B2B \| B2C \| Cloud Computing \| Cloud CRM \| CRM \| CRM Analytics \| CRM Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Manufacturing Software \| Web 2.0

Service. Smarter. Thriving in the age of the empowered customer sponsored by IBM WHITE PAPER: In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. Posted: 30 Jan 2012 \| Published: 30 Jan 2012 TOPICS: B2B \| B2C \| CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Service

CW Buyer's Guide: Customer Relations (CRM) sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. Posted: 31 Jan 2012 \| Published: 31 Jan 2012 TOPICS: B2B \| B2C \| CIOs \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Social Networking

eBook: 100 SOA Questions sponsored by IBM EBOOK: This book serves as an exhaustive guide to the SOA implementation journey, providing answers to 100 questions on topics ranging from the basics to highly specific areas like governance and information management. Posted: 01 Oct 2011 \| Published: 01 Oct 2011 TOPICS: Application Infrastructure \| Application Integration \| Business Process Management \| Business Processes \| SOA \| SOA Governance

Expanding Business Benefit and Lowering Costs Through Desktop Optimization sponsored by Microsoft WHITE PAPER: Access this report to read about an IDC study that found the Microsoft Desktop Optimization Pack (MDOP) to have a 438% ROI over three years, improving both IT and end-user productivity. Posted: 14 Dec 2011 \| Published: 14 Dec 2011 TOPICS: Applications Management Services \| Applications Management Software \| Business IT Alignment \| Business Management \| Business of Information Technology \| IT Management \| IT Spending

PAC White Paper: Building a foundation for growth with SAP Business All-in-One and the fast-start program sponsored by SAP America, Inc. WHITE PAPER: This white paper gives an insight into the challenges faced by small to medium sized enterprises (SME’s), and how SAP Business All-in-One solutions can help organizations to build a solid IT foundation for the future. Posted: 02 Feb 2012 \| Published: 02 Feb 2012 TOPICS: Business Process Management \| Business Processes \| SAP (Product) \| Small Businesses \| SMBs

SAP CRM Rapid Deployment Solution sponsored by SAP America, Inc. RESOURCE CENTER: See how the SAP CRM Rapid Deployment Solution – helps organizations to get essential CRM capabilities, quickly at an affordable price and provides customers options to grow as their businesses grow Posted: 23 Mar 2011 \| Published: 23 Mar 2011 TOPICS: Business Models \| Business Processes \| Business Systems \| Data Modeling \| SAP (Product) \| Software Configuration Management

Gaining Cloud Fax Advantages with SAP® Systems sponsored by Esker Inc. WHITE PAPER: In this white paper, learn how cloud faxing addresses inefficiency of fax machines, hidden costs of fax servers, and the functional limitations of basic outsourced fax services. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Business Process Management \| Business Processes \| Cloud Computing \| Cloud Management \| Fax Equipment \| Fax Services \| SAP (Product)

Customer Data Management- Breaking down data silos for improved business outcomes sponsored by Equifax WHITE PAPER: This paper reviews the current problems with data silos and how customer data management services can help companies create a consolidated view of their customers and ultimately increase their revenues. Posted: 07 Dec 2011 \| Published: 07 Dec 2011 TOPICS: B2B \| Business Intelligence \| Customer Data Integration \| Customer Data Management \| Data Analytics \| Data Management \| Marketing \| Sales

The Ultimate Guide to Email Prospecting sponsored by Citrix Online Go To Meeting WHITE PAPER: This new e-book by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation. Posted: 13 Jan 2012 \| Published: 13 Jan 2012 TOPICS: CRM \| CRM Best Practices \| Direct Marketing \| Email \| Email Marketing \| Sales \| Sales Representatives

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