In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.
View the following webcast to uncover how the Ministry of Social Development collaborates with HP to create new systems and technology that help deliver better overall service to over a million New Zealanders.
Watch this brief video to learn how you can provide consistent and relevant answers fast on channels from self-service website queries to social media- increasing customer loyalty and reducing costs in the process.
View the following video to uncover exactly how this kind of collaborative ability helped Bci engage more customers as well as improve their overall customer experience. See what it can do for you as well.
Retailers need to leverage customer identity as part of their digital experience strategy. Join this webcast for a discussion about how a well-known, global, fast-casual dining organization implemented customer identity, risk-based authentication, user management, and identity orchestration.
In this exclusive Akeneo webinar with guest speakers from Forrester, Unifai and Havaianas International, gain valuable insights into harnessing AI to improve the employee, product, and customer experience, with practical applications that you can use today to future-proof for tomorrow.
Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
This presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers.
Your contact center agents spend all day interacting with your customers. The data they collect is invaluable for your business when it comes to enhancing your customer experience and future sales. However, if you don’t have the right platform for them, they may not collect all the relevant data you need. Watch this video to see how to fix that.
Want to learn strategies to ensure resiliency for retail applications and products affected by usage surges over the shopping season? Tune into this webinar with AWS experts to learn how you can cope with spikes in customer demand, optimize application performance, and become resilient.
