Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist
sponsored by SearchSecurity.com
EGUIDE:
Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business.
Posted: 07 Dec 2012 | Published: 07 Dec 2012
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Five Fundamental Data Quality Practices
sponsored by Pitney Bowes Business Insight
WHITE PAPER:
When developing or reengineering the enterprise architecture, implementing fundamental data quality practices can reduce the complexity of the data management framework thus reducing effort, risk, and leading to a high degree of trust in enterprise information. Read this paper to learn more about data quality practices and core data services.
Posted: 11 Jan 2010 | Published: 11 Jan 2010
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How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER:
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011
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Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER:
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011
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Contact Center Metrics for Customer Experience Success
sponsored by Desk.com (A Salesforce Company)
EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Posted: 24 Mar 2014 | Published: 24 Mar 2014
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Tips on evaluating, deploying and managing in-memory analytics tools
sponsored by Tableau Software
EBOOK:
Interested in running queries against data stored in a computer's memory? Read this white paper to learn about in-memory analytics technology and how it can provide much faster analytical performance than traditional business intelligence (BI) tools. Before diving into this type of data analytics, check out this eBook to gain valuable knowledge.
Posted: 15 Sep 2011 | Published: 15 Sep 2011
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The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER:
There is added pressure for modern contact center agents, with customers armed to the teeth with devices to connect with businesses—from tweets to texts to phone calls. But with proper metrics to gauge performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013
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7 Requirements of Data Loss Prevention
sponsored by Symantec Corporation
WHITE PAPER:
This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution.
Posted: 10 Mar 2009 | Published: 10 Mar 2009
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Optimizing the Virtual Environment
sponsored by uptime software inc.
WHITE PAPER:
In this white paper, you'll find both the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors. In the end, you'll have a clear idea of what solutions will work for you.
Posted: 29 Sep 2010 | Published: 29 Sep 2010
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Metrics That Matter: An Intelligent Approach for IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER:
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
Posted: 24 Jan 2014 | Published: 24 Jan 2014
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