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IT Services Reports
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CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018

ComputerWeekly.com

It Shouldn't Be This Hard! Providing Better Support With Less Resources
sponsored by LogMeIn Rescue
VIDEO: Click to learn how organizations are re-approaching their support strategies to keep up with heightening customer demands, including new and emerging processes, technologies, and methodologies that can help.
Posted: 02 Aug 2018 | Premiered: 30 Jul 2018

LogMeIn Rescue

CW Middle East ezine July 2018
sponsored by ComputerWeekly.com
EZINE: What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
Posted: 09 Jul 2018 | Published: 12 Jul 2018

ComputerWeekly.com

CW Europe – June 2018
sponsored by ComputerWeekly.com
EZINE: Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?
Posted: 08 Jun 2018 | Published: 08 Jun 2018

ComputerWeekly.com

CW Nordics May 2018
sponsored by ComputerWeekly.com
EZINE: In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
Posted: 18 May 2018 | Published: 24 May 2018

ComputerWeekly.com

CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018

ComputerWeekly.com

IT outsourcing in the digital age
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Europe IT Priorities 2018
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Case Study: Empowering Your Help Desk for Success
sponsored by Serviceaide
WHITE PAPER: An ineffective help desk system can be a major pain point for businesses -- and their customers, too. Learn more about how one company redefined their help desk strategy with the help of an intelligent service management solution.
Posted: 16 Apr 2018 | Published: 16 Apr 2018

Serviceaide

Reinventing IT Service Management with a Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

Case Study: Using Intelligent Services to Revamp ITSM
sponsored by Serviceaide
WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

CW ANZ: OpenStack gains a foothold in Australia
sponsored by ComputerWeekly.com
EZINE: OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure.
Posted: 12 Apr 2018 | Published: 19 Apr 2018

ComputerWeekly.com

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide

CW Middle East ezine April 2018
sponsored by ComputerWeekly.com
EZINE: The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.
Posted: 05 Apr 2018 | Published: 12 Apr 2018

ComputerWeekly.com

Delivering Success as a Service with SIAM
sponsored by Perspectium
CASE STUDY: As a service provider, maintaining economies of scale is crucial to your business. Learn how a service management solution can ensure that your company doesn't fall behind.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

Perspectium

Now on Now: Scaling ITSM to support business growth
sponsored by ServiceNow
EBOOK: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
Posted: 26 Mar 2018 | Published: 26 Mar 2018

ServiceNow

CW Europe – March 2018
sponsored by ComputerWeekly.com
EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit.
Posted: 01 Mar 2018 | Published: 08 Mar 2018

ComputerWeekly.com

Computer Weekly buyer's guide to mobile app development
sponsored by ComputerWeekly.com
EBOOK: In this 14-page buyer's guide, Computer Weekly looks at their expanding variety, how they create organisational structure and what they have to offer in terms of security.
Posted: 27 Feb 2018 | Published: 27 Feb 2018

ComputerWeekly.com

CW Nordics ezine February 2018
sponsored by ComputerWeekly.com
EZINE: In the first CW Nordics ezine of 2018, we take a look at some of the priorities of the region’s CIOs.
Posted: 19 Feb 2018 | Published: 22 Feb 2018

ComputerWeekly.com

Computer Weekly – 6 February 2018: How a digital workplace can drive innovation
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

ComputerWeekly.com

CW Benelux February 2018
sponsored by ComputerWeekly.com
EZINE: In this issue, read about how and why one public sector IT professional in the Netherlands, Victor Gevers, took a whole year out to hack ethically and, in the process, unearthed about 1,000 vulnerabilities.
Posted: 01 Feb 2018 | Published: 01 Feb 2018

ComputerWeekly.com

Modernizing Legacy Applications Saves Bottom Lines
sponsored by ServiceNow
VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

Diamanti
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