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IT Services Reports
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Automating the Business of Science with Applications
sponsored by ServiceNow
VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

From Multi-Channel to Unified Integrated Customer Experience
sponsored by ServiceNow
VIDEO: Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK: This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 25 Jan 2018 | Published: 30 Aug 2016

ServiceNow

v
sponsored by ServiceNow
WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018

ServiceNow

Dramatically Improve Service Availability
sponsored by ServiceNow
EBOOK: Highly available business services rely on modern IT operations management (ITOM). What does that look like? This e-book can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur.
Posted: 25 Jan 2018 | Published: 27 Oct 2016

ServiceNow

Case Study: Modernizing Service Desk Eliminates Outage Time
sponsored by ServiceNow
CASE STUDY: One regional health care provider's IT team struggled with a legacy ticketing system, ad hoc processes and disparate systems, and the need to enhance service quality. Read on to learn how investing in ITIL and ITSM tools benefited every aspect of this health care provider's business practices and improved their overall quality of service.
Posted: 24 Jan 2018 | Published: 31 Jul 2017

ServiceNow

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018

ServiceNow

Take Your Service Availability to New Heights
sponsored by ServiceNow
EBOOK: Service outages take too long to fix, and many potential service issues go undetected. Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 24 Jan 2018 | Published: 30 Nov 2016

ServiceNow

Unleash the Creative Force of Today's Workers
sponsored by Dell and Intel
WHITE PAPER: Companies with happier employees have 81% higher customer satisfaction. Read on to learn how to foster greater workforce productivity by deploying a portfolio of technologies that empowers the creative workforce. You'll see how employee satisfaction leads to generating new products, services, and more satisfied customers.
Posted: 24 Jan 2018 | Published: 31 Dec 2017

Dell and Intel

Digital Transformation Target Platforms: Shortlist of End-to-End Digital Systems
sponsored by SAP
RESOURCE: Download this resource to see Constellation Research's ShortList of 8 cloud vendors which provide digital business reference models/blueprints, low code support, design thinking, and migration tools/services—all to assist you in delivering new, strategic digital products and services.
Posted: 23 Jan 2018 | Published: 31 Dec 2017

SAP

Case Study: Media Giant Enhances Visibility and Service Quality
sponsored by ServiceNow
CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service.
Posted: 22 Jan 2018 | Published: 17 Nov 2016

ServiceNow

Case Study: Drive IT Transparency and Integration
sponsored by ServiceNow
CASE STUDY: One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record.
Posted: 22 Jan 2018 | Published: 22 Jan 2018

ServiceNow

IT Service Management Blueprint: Get Control of Your Service Desk
sponsored by ServiceNow
EBOOK: You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.
Posted: 19 Jan 2018 | Published: 19 Dec 2017

ServiceNow

CW Middle East Jan to Mar 2018
sponsored by ComputerWeekly.com
EZINE: The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
Posted: 04 Jan 2018 | Published: 11 Jan 2018

ComputerWeekly.com

Workplace Mobility: Retain Control
sponsored by Atos
VIDEO: There is a lot that goes into keeping employees equipped for their jobs while keeping the enterprise secure. Take one minute to watch this video to learn about the bullet points you need to cover when it comes to maintaining control over employee mobility.
Posted: 29 Nov 2017 | Premiered: 15 Nov 2017

Atos

Software Development Patterns and Processes for Continuous Application Modernization
sponsored by Red Hat
WHITE PAPER: This white paper illustrates three specific software development patterns with which you can modernize existing apps. Read on to use these techniques to help establish a practice for continuous modernization, to extend the life of existing apps, and to determine when it is necessary to rewrite from scratch.
Posted: 30 Oct 2017 | Published: 31 Dec 2016

Red Hat

Continuous Integration and Delivery with Ansible
sponsored by Red Hat
WHITE PAPER: If your team is struggling to enable continuous integration and continuous deployment (CI/CD), it may be time to consider implementing an IT automation engine. Read on here to learn about an open source automation engine that could help you enable CI/CD with zero downtime.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat

Infrastructure Control with Red Hat Ansible Tower
sponsored by Red Hat
WHITE PAPER: In this paper, discover a framework for controlling, securing, and managing your Ansible automation. Download now to see how this framework provides a single language for DevOps, continuous integration and continuous delivery (CI/CD), and more.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat

How to Achieve a Successful Microservices Architecture
sponsored by Red Hat
WHITE PAPER: Discover how to achieve success with microservices here. Read on to build your microservices foundation to improve upon service-oriented architecture, and thus benefit from easier development and maintenance, independent scalability of application components, and more.
Posted: 26 Oct 2017 | Published: 31 Dec 2016

Red Hat

Emerging Trends and New Developments in Software-Defined Networks
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, Computer Weekly sits down with with senior IT managers from a number of multi-national companies to discuss the latest trends and newest developments in the world of software-defined networks.
Posted: 23 Oct 2017 | Published: 23 Oct 2017

ComputerWeekly.com

Case Study: How the University of Salzburg Built a Self-Service IT Portal
sponsored by Red Hat
CASE STUDY: Learn from the Paris Lodron University of Salzburg's case how using an IaaS cloud platform enabled them to streamline access to IT services and resources. Access now to learn how to achieve automated deployment of IT services, improve resource scalability with integrated open source solutions, and more.
Posted: 31 Oct 2017 | Published: 31 Oct 2017

Red Hat

The Business Value of Red Hat CloudForms
sponsored by Red Hat
WHITE PAPER: This report highlights a vendor-agnostic platform for self-service provisioning and workload life-cycle management across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Access now to deliver services and infrastructure resources with agility across the entire ecosystem, and more.
Posted: 30 Oct 2017 | Published: 30 Sep 2016

Red Hat

Building JBoss EAP 7 Microservices on OpenShift Enterprise 3
sponsored by Red Hat
RESOURCE: This detailed reference architecture is a blueprint for using JBoss EAP 7.0 to build a microservices architecture that takes full advantage of OpenShift Enterprise 3.2. You'll be guided step-by-step through the building and application deployment processes. Download your copy here.
Posted: 27 Oct 2017 | Published: 30 Jun 2016

Red Hat

Accelerate Service Delivery to Increase IT Value
sponsored by Red Hat
RESOURCE: By downloading this resource, you'll learn how to accelerate IT service delivery using self-service catalogs and automated provisioning. Read on to see how the management tools outlined here will assist in delivering more apps and services to market, faster, while still maintaining operational control of all environments.
Posted: 26 Oct 2017 | Published: 31 Dec 2016

Red Hat
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