A Computer Weekly e-Guide to CRM
sponsored by ComputerWeekly.com
EGUIDE:
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
Posted: 10 Dec 2020 | Published: 10 Dec 2020
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Digital experience focus broadens to encompass employees
sponsored by ComputerWeekly.com
EGUIDE:
This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.
Posted: 05 Nov 2020 | Published: 05 Nov 2020
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Evolving Persona Thinking to Win More Business
sponsored by TechTarget
WEBCAST:
Join Megan Heuer and John Steinert in this webinar as they discuss how contact-level intent data can help you better recognize, engage and manage groups of people who are initiating a buyer’s journey in your target accounts.
Posted: 30 Sep 2020 | Premiered: Sep 30, 2020
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Aws Personalize Brings The Power Of Amazon To Everyone
sponsored by SoftServe
WHITE PAPER:
Learn about Amazon Personalize and how you can get started with it today in this white paper.
Posted: 17 Nov 2020 | Published: 17 Nov 2020
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Transforming the customer experience through service delivery
sponsored by ServiceNow
CASE STUDY:
Read this case study to see how Nordic financial software provider, Banqsoft, was able to transform the customer experience and support strategy through service delivery with ServiceNow.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
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If You Don't Live and Breathe CRM Culture, You're Missing Out
sponsored by CloudCall Ltd
WHITE PAPER:
CRM has the power to improve management efficiencies, boost customer service and increase profits. But if staff aren’t using it to its full potential, it becomes little more than a glorified address book. What should companies do if they want to make the most of their CRM? Download this white paper to explore 5 actionable tips.
Posted: 05 Nov 2020 | Published: 05 Nov 2020
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Drive customer loyalty with connected digital workflows
sponsored by ServiceNow
WHITE PAPER:
How confident are you that your service can deliver during uncertain times to keep your business going? In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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NWN Experience Management Platform: What to know
sponsored by NWN Corporation
WEBCAST:
NWN recently enhanced their NWN Experience Management Platform (EMP) for their 1,300+ customers, to help them achieve real-time visibility and control, and self-service capabilities. Learn about their EMP platform in this webinar, which also includes a quick demo of the solution.
Posted: 18 Nov 2020 | Premiered: Nov 18, 2020
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Moments with meaning: Insights from CX Exchange BFSI 2020
sponsored by Genesys
EBOOK:
The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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Solve your call center’s seasonal capacity problem
sponsored by Genesys
EBOOK:
Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
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