The Total Economic Impact of ServiceNow IT Business Management
sponsored by ServiceNow
ANALYST REPORT:
Download this total economic impact study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with and ITBM investment.
Posted: 25 Jan 2019 | Published: 31 Oct 2018
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The Real-Time and Predictive Commerce Playbook
sponsored by SAS
EBOOK:
In this e-book, discover how predictive and real-time analytics are helping businesses deliver better customer experiences, and learn how to get started with your real-time and predictive analytics implementation strategy.
Posted: 05 Mar 2019 | Published: 05 Mar 2019
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Convenience with a Side of Fries: Provide the Best CX with the Help of an NSP
sponsored by Comcast Business
WHITE PAPER:
In this white paper, learn about an NSP that can ease the burden associated with building and maintaining a network capable of handling the bandwidth-intensive needs of various technologies so you can focus on providing a great customer experience.
Posted: 12 Feb 2019 | Published: 12 Feb 2019
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Using intelligent search for CX optimization: Case Study
sponsored by Algolia
CASE STUDY:
In this case study, explore how Algolia redesigned WW's user experience through a comprehensive analysis of WW's programs, platforms, and technologies to deliver a personalized CX through search technology.
Posted: 20 Mar 2019 | Published: 20 Mar 2019
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Revamp Site Search To Jump-Start AI, Chat, And Personalization
sponsored by Algolia
WHITE PAPER:
In this Forrester report, uncover how AI, personalization, and chatbots are improving site search, and learn how to decide what site-search solution is best for you. To get started with your next site search project, download this report.
Posted: 15 Mar 2019 | Published: 19 Jul 2018
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Connect With the Next Generation Customer
sponsored by Mitel Networks Limited
EBOOK:
How do you develop an effective contact center? Download this e-book to learn about the top 5 trends all leading contact centers are using to improve customer experience (CX) and drive engagement across multiple channels.
Posted: 18 Jan 2019 | Published: 31 Dec 2018
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State of Service: Insights and trends from over 2,600 global service trailblazers
sponsored by Salesforce
EBOOK:
What makes a high performing customer service team? In this 57-page report from SalesForce, discover what 2,600 customer service professionals from around the globe have to say about the hallmarks of exceptional customer service, and unlock the secrets to becoming a top performing customer service team.
Posted: 08 Mar 2019 | Published: 08 Mar 2019
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Using AI to Augment Humans and Redesign Operations
sponsored by British Telecommunications PLC
WHITE PAPER:
Some people may think the adoption of AI and machine learning could lead to mass unemployment, but it can actually be used to make human jobs more meaningful. In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact center.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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The Ultimate Guide to Site Search User Experience
sponsored by Coveo
WHITE PAPER:
30% of all web visitors will perform a search at some point on your company's website—but poor site search can leave shopping carts empty, and customers scarce. Don't fall victim to a poor site-search, explore these 8 best practices and boost your bottom line.
Posted: 07 Feb 2019 | Published: 31 Dec 2018
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Customer Experience 2019: What's Hot and What's Not?
sponsored by British Telecommunications PLC
WHITE PAPER:
The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this white paper to learn more about the 3 trends causing CX volatility, and discover how to avoid the impending storm.
Posted: 18 Jan 2019 | Published: 18 Jan 2019
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