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Customer Relationship Management Reports
 
Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017 - 18
sponsored by Genesys
ANALYST REPORT: With all the options in the rapidly changing marketplace for cloud-based contact centers, it's a challenge to find the right solution for your business. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.
Posted: 13 Mar 2018 | Published: 13 Mar 2018

Genesys

The Guide to Social Media Marketing
sponsored by Oracle Cloud
WHITE PAPER: There is a big difference between talking to friends on social media and using it for business. Read this guide to learn 5 strategies for driving leads using social media platforms.
Posted: 10 Apr 2018 | Published: 31 Dec 2016

Oracle Cloud

Mobile Support: No Longer Optional
sponsored by LogMeIn Rescue
RESOURCE CENTER: It's traditional thinking to limit support to desktop computers and laptops. Here are 7 reasons why that line of thinking is outdated.
Posted: 30 Jan 2018 | Published: 31 Dec 2017

LogMeIn Rescue

How to Overcome 5 Daunting Sales and Marketing Gaps
sponsored by Microsoft
RESOURCE: Examine 5 massive sales and marketing gaps that could be costing you time, customers, top-line growth and profit, and how you can transform your business processes with 3 critical tips.
Posted: 06 Apr 2018 | Published: 06 Apr 2018

Microsoft

The Truth About Cloud in Small Contact Centers
sponsored by Genesys
RESOURCE: Explore the myths surrounding cloud contact centers, why some companies are still unclear on the benefits of cloud contact centers, and factors to consider when selecting a cloud vendor.
Posted: 01 May 2018 | Published: 29 Dec 2017

Genesys

Amplified Intelligence Transforms Operations From Reactive to Proactive and Predictive
sponsored by Axway
CASE STUDY: This case study details how Fannie Mae installed operational intelligence to provide actionable insights to better serve their customers and their operations teams - Discover the results they received and if operational intelligence is right for you.
Posted: 22 May 2018 | Published: 31 Dec 2017

Axway

Healthcare CRM systems for connecting patients
sponsored by Salesforce.com
RESEARCH CONTENT: Learn how the world's #1 CRM can help you succeed in value-based care.KLAS — a leading healthcare research organization — recently named Salesforce a leader in healthcare CRM systems for connecting patients, physicians, care teams, and staff in a whole new way.
Posted: 02 Mar 2018 | Published: 31 Jan 2018

Salesforce.com

Superior Customer Experience With MDM and Big Data Insights
sponsored by Informatica
WHITE PAPER: Find out how you can ensure that your customer data remains reliable and trustworthy as you access, consolidate, and manage it, making it more complex than ever.
Posted: 06 Apr 2018 | Published: 29 Dec 2017

Informatica

The Future of Financial Services in the Digital Revolution
sponsored by Aurea
WHITE PAPER: Explore how financial institutions are responding to digital change to maintain a competitive edge through collaboration.
Posted: 19 Mar 2018 | Published: 19 Mar 2018


Sentiment analysis software takes social media monitoring to new level
sponsored by SearchContentManagement
EBOOK: AI, BI and big data coupled with social media sentiment analysis tools show potential for marketing automation and next-generation sales.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

SearchContentManagement
 

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