Beyond Predictive: What You Can't See Is Hurting Your ROI
sponsored by TechTarget
EBOOK:
In this e-book, learn how your organization can leverage real purchase intent insight for more demand and better orchestration. Discover how TechTarget's Priority Engine can help B2B tech companies understand behavioral data about buyer's journey to drive ROI market insights with our groundbreaking software.
Posted: 09 Apr 2019 | Published: 31 Dec 2018
|
|
|
Found in Translation: How AI Technology Helps Make the Most of Your Customer Interactions
sponsored by Attivio, Inc.
WHITE PAPER:
In today's hypercompetitive world, customer satisfaction is a major challenge, and customer service organizations are at the forefront in meeting this challenge. Learn how your company can use artificial intelligence (AI) techniques to help enhance this customer service.
Posted: 12 Feb 2019 | Published: 12 Feb 2019
|
|
|
Prepare Your Service Desk for Digital Transformation
sponsored by Freshworks
RESEARCH CONTENT:
View this research report to gain a better understanding of the role the service desk plays in digital business transformation. Discover the major motivations behind digital transformation projects, and explore how service desk professionals feel about digital business transformation.
Posted: 06 Jun 2019 | Published: 31 Dec 2018
|
|
|
Using Interaction Analytics to Digitize & Optimize Contact Center Performance
sponsored by CallMiner
WHITE PAPER:
In this white paper, learn about interaction analytics and explore how interaction analytics can help give contact center agents and managers the tools they need to perform at their best.
Posted: 04 Apr 2019 | Published: 31 Dec 2018
|
|
|
A 3-Step Approach for Shifting Your Contact Center into High Gear
sponsored by NICE Systems, Ltd
EBOOK:
In this e-book, discover 3 steps proven to elevate your contact center strategy. Learn why traditional methods are no longer sufficient in maintaining the efficiency of your contact center, and explore how predictive behavioral routing can help your organization justify investments in more progressive technology, including AI and analytics.
Posted: 21 May 2019 | Published: 21 May 2019
|
|
|
CRM in Credit Unions: Better Member Insights Lead to Better Business Results
sponsored by Avtex
RESEARCH CONTENT:
Download this report to learn why simply adopting CRM as a member data repository is no longer enough for companies – including credit unions – to succeed. Find out how credit unions with poor CX performance can transform their performance to match that of next-generation CRM users with key building blocks summarized inside.
Posted: 03 Jun 2019 | Published: 03 Jun 2019
|
|
|
What's the Difference Between B2B vs. B2C Marketing?
sponsored by Act-On Software
RESOURCE:
B2C marketing requires unique considerations when compared to B2B marketing. The two fields have different audiences, different decision-making processes, and, thusly, require different tactics. Read this resource for the key differences between the B2B and B2C markets, and tips on how to succeed in both.
Posted: 16 Jul 2019 | Published: 28 Feb 2019
|
|
|
The Basics of Customer Case Management
sponsored by Squelch
RESOURCE:
What is customer case management and how can it help your business? In this blog, learn about the basics of customer case management, review key features, top service providers, and the clear benefits for your organization.
Posted: 29 Apr 2019 | Published: 08 Feb 2019
|
|
|
10 Speech Analytics Needs to Know for CX Pros
sponsored by CallMiner
WHITE PAPER:
With this white paper, learn about the opportunities speech analytics can offer your organization. Explore the benefits of speech analytics in the contact center, and uncover 10 'need to know' facts about speech analytics perfect for the CX and marketing professional.
Posted: 03 Apr 2019 | Published: 03 Apr 2019
|
|
|
Improving the Customer Experience Through Assistive Selling
sponsored by Samsung Electronics
RESOURCE:
In this article, explore how the smart application of retail technology is helping physical retailers transform their storefront, and uncover how the application of assistive selling tools are improving CX and driving revenue in the physical retail environments.
Posted: 25 Mar 2019 | Published: 05 Dec 2018
|
|
|
|
|
|
