How to Get Started with Sentiment Analysis and Improve Your CX
sponsored by TIBCO
EBOOK:
To extract meaning and value from unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires. Read this eBook to learn how to get started with sentiment analysis and improve CX.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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Rethinking the Contact Center
sponsored by Avaya
RESEARCH CONTENT:
Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.
Posted: 12 Jan 2021 | Published: 12 Jan 2021
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Real-time analytics possible fuel for post Covid pandemic growth
sponsored by ComputerWeekly.com
EGUIDE:
Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic.
Posted: 06 Aug 2021 | Published: 06 Aug 2021
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TechTarget - A Guide To Courageous Leadership In Times Of Global Change
sponsored by Zoom Video Communications
WHITE PAPER:
Zoom’s People Experience Team has created this guide to help you lead your team though the uncertainty and connect with employees in a way that will help them through this crisis. Download your copy to learn more.
Posted: 30 Mar 2021 | Published: 30 Mar 2021
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Managing The Complex Requirements Of Your Quote-To-Cash Tech Stack
sponsored by Vertex Interactive, Inc.
WHITE PAPER:
Capturing and storing information is a crucial part of CX. Without it, customer retention can decline. From first quote to the invoice, establishing loyalty and a strong brand reputation are major factors when it comes time to re-up. Open up this white paper to learn more about managing the complex requirements of your quote-to-cash tech stack.
Posted: 02 Aug 2021 | Published: 02 Aug 2021
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CONSUMER MINDSETS IN THE WORLD POST COVID
sponsored by Fractal
EBOOK:
Explore some predicted implications of the pandemic on the media & telecom, technology, financial services, healthcare, CPG & retail sectors, and strategies for moving forward in this eBook.
Posted: 21 Aug 2020 | Published: 21 Aug 2020
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Top 3 Gotchas in a Salesforce Agreement
sponsored by ClearEdge
WHITE PAPER:
This eBook identifies traps hidden in the standard language of your Salesforce licensing agreement and provides specific guidance to help minimize your company's exposure.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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Advanced self-service platforms open new customer frontiers
sponsored by TechTarget
RESOURCE:
While automation often saves money for the enterprise, there remains a question of whether customer service AI is positive for the customer. Delve into the pros and cons of using AI to enhance customer service in our expert guide, which you can download after a brief survey.
Posted: 22 Apr 2020 | Published: 17 Jul 2020
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Video: Customer Centric Transformation
sponsored by Alchemer
WEBCAST:
To architect a truly customer-centric transformation, you need to collect and analyze customer feedback to better understand where improvements can be made. Watch this brief video to learn about Alchemer, and how it can help make that process easier—so you can focus on creating the optimal CX.
Posted: 08 Feb 2021 | Premiered: Feb 8, 2021
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The Role Technology Plays in Patient Engagement
sponsored by ServiceNow
EGUIDE:
Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
Posted: 29 Aug 2019 | Published: 29 Aug 2019
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