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Hyper-Personalized Shopping Case Study sponsored by Cognitive Scale CASE STUDY: Take an in-depth look at how a large, omni-channel retailer turned to augmented intelligence and machine learning to personalize their customers' mobile shopping experience. Posted: 01 Feb 2018 \| Published: 01 Feb 2018 TOPICS: Artificial Intelligence \| CRM \| CRM Analytics \| Predictive Analytics \| Predictive Analytics Software

Differentiate Your Apps with Intelligent Technology sponsored by Microsoft EBOOK: Learn more about how software vendors are using artificial intelligence to bring greater value to customers, and more. Posted: 03 Apr 2018 \| Published: 02 Apr 2018 TOPICS: Artificial Intelligence \| CRM \| CRM Software \| Customer Data Integration \| Software \| Software as a Service \| Virtual Reality Modeling Language

7 Features of a Better ECM Experience sponsored by Enginess EGUIDE: ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs. Posted: 15 Jun 2018 \| Published: 07 Jun 2018 TOPICS: Collaboration \| Contact Management \| Contact Management Software \| CRM \| Enterprise Content Management \| Enterprise Content Management Software \| Mobile CRM

IT Priorities 2018 - What's happening in storage and cloud? sponsored by ComputerWeekly.com VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, explains what is happening in storage and cloud according to our 2018 IT Priorities survey, taken by over 250 IT decision makers and managers. Posted: 02 May 2018 \| Premiered: 02 May 2018 TOPICS: Cloud Computing \| Cloud Disaster Recovery \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| CRM \| SaaS ERP \| Storage Best Practices \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Spending

Salesforce Integration for Dummies sponsored by Informatica BOOK: Learn about the increasing role of Salesforce within businesses and what characteristics to look for when choosing integration tools. Posted: 04 Apr 2018 \| Published: 29 Dec 2017 TOPICS: Application Integration \| CRM \| CRM Software \| Data Integration \| Sales \| Sales and Marketing Software \| Sales Force Automation

10 Hot-Button CX Topics for Telcos sponsored by Genesys RESOURCE: In the digital age of Uber and Netflix, consumers often expect speedy service that meets all their needs. Here are 10 tips to succeed with digital CX. Posted: 22 Feb 2018 \| Published: 22 Feb 2018 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017 - 18 sponsored by Genesys ANALYST REPORT: With all the options in the rapidly changing marketplace for cloud-based contact centers, it's a challenge to find the right solution for your business. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Posted: 13 Mar 2018 \| Published: 13 Mar 2018 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Analytics \| Customer Satisfaction \| Customer Self-Service

Extending the Value of Microsoft Dynamics CRM with Data Integration sponsored by SnapLogic WHITE PAPER: Find out how to simplify data integration in multi-vendor, hybrid IT environments so that you can break down silos, extend the value of apps like Microsoft Dynamics CRM, and generate accessible insights faster. Posted: 14 Mar 2018 \| Published: 14 Mar 2018 TOPICS: Cloud Computing \| Cloud Management \| CRM \| Data Integration \| Data Management \| Data Management Software \| Data Security \| Software as a Service

Transforming Wealth Management with AI sponsored by Cognitive Scale WHITE PAPER: The wealth management industry is entering a transition phase where artificial intelligence is informing personalized financial analysis. The benefits are stacking up but it is up to you as to whether your business will embrace the change or wait and see. Either way, change is coming. Posted: 07 May 2018 \| Published: 07 May 2018 TOPICS: Artificial Intelligence \| Business Intelligence \| CRM \| Data Analytics \| Financial Management \| Financial Reporting

Patient engagement strategy heavily influences tech investment sponsored by Salesforce.com EGUIDE: Patient engagement is widely considered as a critical component of achieving high-quality care. Inside this expert guide, uncover survey results from the purchasing intentions survey by TechTarget and CHIME, the influence of patient engagement on tech investments and value-based reimbursement, and how IoT and CRM can enhance patient care. Posted: 04 Dec 2017 \| Published: 30 Nov 2017 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Health Care Applications Software \| Health Care Industry \| Health Care Software

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