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Customer Care Reports
Prioritize Support Services to Rise Above the Competition
sponsored by LogMeIn Rescue
RESEARCH CONTENT: 60% of users say that support teams provide unsatisfactory service. IDC found that many support teams are reactive rather than proactive, with nearly 30% of support providers valuing cost over customer satisfaction.
Posted: 29 Jan 2018 | Published: 29 Jan 2018

LogMeIn Rescue

Enterprise Data is Your Edge
sponsored by IBM
WHITE PAPER: Explore how a security-rich, resilient mainframe platform can help you make sense of your unique data and personalize your customer interactions.
Posted: 13 Mar 2018 | Published: 30 Nov 2017


Quoting with Spreadsheets: Is it Costing you More than you Think?
sponsored by ConnectWise
WHITE PAPER: This white paper exposes 10 hidden costs of calculating quotes for sales proposals with spreadsheets. Discover how a platform purpose-built for quote automation averts the frustrating, time consuming, and costly tasks associated with tailoring spreadsheets to quoting and empowers your sales teams.
Posted: 14 Mar 2018 | Published: 14 Mar 2018


Customer Service Report
sponsored by Five9
RESEARCH CONTENT: According to this study by Zogby Analytics, 76% of customers are unlikely to return to a business after a poor customer experience.
Posted: 02 Feb 2018 | Published: 30 Nov 2017


Report: 15 Alternatives of the Future for Customer Engagement
sponsored by Genesys
ANALYST REPORT: In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow.
Posted: 13 Mar 2018 | Published: 07 Jun 2017


A Practical Guide to AI in the Contact Center
sponsored by Five9
RESOURCE: Examine AI from a pragmatic lens, and receive suggestions to help minimize costs and maximize returns for your contact center with a look at underlying technology and their benefits.
Posted: 15 Mar 2018 | Published: 15 Mar 2018


Using AI to Boost Digital Customer Engagement
sponsored by 24/7 Customer Inc
WHITE PAPER: Discover how to use artificial intelligence to accurately predict a caller's intent and create a personalized, simplified resolution.
Posted: 26 Feb 2018 | Published: 30 Nov 2017

24/7 Customer Inc

Involve Your Customers in Self-Service CRM Applications
sponsored by K2
VIDEO: In this webcast, find out how to create self-service CRM apps, facilitate data integration, customize customer portals, and more without having to write any code.
Posted: 03 Jan 2018 | Premiered: 02 Jan 2018


The Total Economic Impactâ„¢ Of Zendesk
sponsored by Zendesk
WHITE PAPER: Discover how your organization can provide friction-free customer service experiences, with technology that taps into 5 functional areas, as well as Forrester's Total Economic Impact framework to choose the best customer relationship platform for your business.
Posted: 17 Nov 2017 | Published: 17 Nov 2017


Microsoft Lays Out Linkedin CRM Strategy
sponsored by Microsoft
WHITE PAPER: Per Nuclear Research, Microsoft Relationship Sales users can receive a 12%-15% sales productivity boost. Access this research note for an overview of the solution.
Posted: 12 Jan 2018 | Published: 30 Jun 2017


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