Customer Care

ANALYST REPORT: Download this total economic impact study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with and ITBM investment.

Posted: 25 Jan 2019 | Published: 31 Oct 2018

WHITE PAPER: With the information provided in this report, discover why addressing fraud is key to scaling operations, expanding internationally, improving CX, and competing against industry giants in the online marketing world.

Posted: 15 Mar 2019 | Published: 15 Mar 2019

EBOOK: With the information provided in this e-book, discover how to innovate customer engagement and build a better CX through the use of smart technology, and determine if a Customer Service Management platform from ServiceNow is right for you.

Posted: 14 Mar 2019 | Published: 31 Dec 2018

CASE STUDY: The Miami HEAT may by NBA champions, but their CMS certainly wasn't a winner. To see how Contentshack helped these 3-time NBA champions captivate audiences both on and off the court, read the full case study below.

Posted: 29 Jan 2019 | Published: 29 Jan 2019

WHITE PAPER: In today's hyper-connected world, contact centers have to adapt to a multitude of channels and changing customer expectations. Download this white paper to discover the pros and cons of an on-site and cloud-based contact center, and learn how both models can help you deliver optimal CX to today's mobile consumer.

Posted: 22 Jan 2019 | Published: 31 Dec 2018

ANALYST REPORT: Still looking for a sales performance management solution? In this Magic Quadrant, explore SPM, and uncover vendor strengths and cautions. To decide what SPM vendor is right for you, delve into this Gartner report, and decide for yourself what SPM software is best for you.

Posted: 01 Mar 2019 | Published: 14 Jan 2019

WHITE PAPER: In this Forrester report, uncover how AI, personalization, and chatbots are improving site search, and learn how to decide what site-search solution is best for you. To get started with your next site search project, download this report.

Posted: 15 Mar 2019 | Published: 19 Jul 2018

RESEARCH CONTENT: In this research report from ServiceNow and Devoteam, explore how AI is revolutionizing the customer service paradigm. Glean insight into the role AI-based technologies will play in the future of customer service, and learn how to empower your customer service teams with AI-driven technologies for better CX.

Posted: 18 Mar 2019 | Published: 31 Dec 2018

WHITE PAPER: Sentiment around voice of the customer (VOC) software has changed from enthusiasm to disappointment due to their continued failure to deliver on promised ROIs. Download this guide to uncover 4 steps to help deliver on missing ROIs and improve the overall customer experience.

Posted: 17 Dec 2018 | Published: 17 Dec 2018

WHITE PAPER: There is a direct correlation between quality customer engagement and support, and quantifiable business outcomes. However, most organizations have not evolved their customer engagement strategy for today's digital world. In this white paper, learn about the customer engagement material model.

Posted: 12 Feb 2019 | Published: 12 Feb 2019