The CIO and the CMO Transformation in the Csuite eBook
sponsored by Teradata
EBOOK:
In this eBook, learn how the CMO and CIO can work together to radically transform the customer experience and bring data front and center as a tool to drive powerful business transformations.
Posted: 20 Aug 2020 | Published: 20 Aug 2020
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The Role Human Touch Plays in the Digital Customer Experience.
sponsored by Verizon
WHITE PAPER:
Digital transformation has deeply impacted the customer experience. As technology and automation take on greater roles in customer service, it’s more important than ever to show customers you care about them as human beings. Read on to learn how to create the best possible customer experience, and create lifelong customers, in the digital age.
Posted: 25 Jun 2020 | Published: 02 May 2018
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Salesforce Application Governance
sponsored by AllCloud
WHITE PAPER:
Download this white paper to explore a 4-step formal governance strategy that can help you get the most out of your Salesforce investment.
Posted: 10 Sep 2020 | Published: 10 Sep 2020
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How to Create Value Through Empathy & Impactful Engagement
sponsored by ServiceNow
WHITE PAPER:
Read this webinar recap for insight on how to engage and transform your customer experience process in order to provide more value on both sides of the exchange.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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UK Contact Centre Verticals: Retail & Distribution
sponsored by Genesys
RESEARCH CONTENT:
“UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.
Posted: 14 Oct 2020 | Published: 14 Oct 2020
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Master Data Management & CRM
sponsored by Ascention
WHITE PAPER:
Building an accurate, holistic, and easy-to-use experience for your customers is a key goal of all organizations, ranging from retailers to government agencies. Read this short white paper to learn how to improve the customer experience with effective MDM.
Posted: 30 Sep 2020 | Published: 30 Sep 2020
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2020 Global Customer Experience Benchmarking Report
sponsored by NTT
RESEARCH CONTENT:
Download the 2020 NTT Customer Experience report, which outlines the key CX trends and how you can provide an effortless experience for today’s connected customer.
Posted: 29 May 2020 | Published: 29 May 2020
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Rebounding with Charm: Fireside Chat with Kendra Scott
sponsored by ServiceNow
WEBCAST:
As Founder & CEO of Kendra Scott Jewelry, jewelry designer Kendra Scott has worked hard to thoughtfully and safely re-open some of her 100+ retail locations. She was recently joined by Tracey Fritcher, ServiceNow’s Principal Strategist, Employee Experience Solutions, to discuss her experience. Watch the video to learn more.
Posted: 18 Sep 2020 | Premiered: Sep 18, 2020
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Now could be the time to shift your contact center to the cloud
sponsored by Avaya
RESOURCE:
With benefits like increased cost savings, flexibility, scalability and more, it’s not surprising that there’s been a steady rise in cloud contact center adoption. Read this blog post to explore some of the top benefits of shifting your contact center to the cloud.
Posted: 02 Oct 2020 | Published: 02 Oct 2020
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How to provide responsive customer care for the post COVID-19 world
sponsored by Avanade
EBOOK:
Read this guide and learn how to lower costs, protect revenue, increase market share and integrate the voice of the customer by offering responsive customer care.
Posted: 17 Jul 2020 | Published: 17 Jul 2020
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