Customer Care

CASE STUDY: Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. Learn how the tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.

Posted: 08 Jan 2020 | Published: 08 Jan 2020

WEBCAST: Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.

Posted: 30 Apr 2020 | Premiered: Feb 17, 2020

WHITE PAPER: Download this white paper to explore Avtex’s 4-phased approach to delivering an effective customer experience during a crisis.

Posted: 28 May 2020 | Published: 28 May 2020

RESOURCE: Digital transformation is no longer just a buzzword. Instead, DX begins and ends with how you think about, and engage with, your customers—with the help of digital technology. Grab a copy of our guide—after a brief survey—to learn why transforming CX should be high on your executive priority list.

Posted: 22 Apr 2020 | Published: 25 Mar 2020

WHITE PAPER: Personalization is a vital part of good customer service—but doing it effectively can be hard. Download this personalization checklist to make sure you have all the necessary answers and tools for a successful strategy.

Posted: 01 May 2020 | Published: 01 May 2020

EBOOK: Whether it’s to fill short-term gaps, raise you over a barrier, or serve as a bridge across territory you always need to avoid, building the right partnerships can elevate your value delivery and demand gen strategy. Download “Partnering to Accelerate Results” to learn how to create partnerships that can help you reach your goals.

Posted: 26 Feb 2020 | Published: 26 Feb 2020

WHITE PAPER: Whether you’re trying to keep up with constant changes in customer shopping expectations or differentiate your online and physical stores with superior customer buying experiences, the right commerce platform is a business imperative. Download this white paper to explore key considerations that can help you select the right commerce platform.

Posted: 03 Mar 2020 | Published: 03 Mar 2020

RESEARCH CONTENT: In recent years, the focus in the contact center industry has primarily been on improving CX, but what’s often not adequately addressed is the agent experience (AX). Download this white paper to review a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center.

Posted: 21 Feb 2020 | Published: 21 Feb 2020

WHITE PAPER: The buy or build debate has permeated the wide range of applications on which contact centers depend. There are good reasons for – and arguments against – each approach. Download this white paper to review the reasons for and against buying and building. Also explore the benefits of using an API-first cloud contact center solution.

Posted: 31 Jan 2020 | Published: 31 Jan 2020

RESOURCE: ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.

Posted: 29 Jun 2020 | Published: 29 Jun 2020