Customer Care

EBOOK: Download this TechTargt eBook to see how you can leverage intent data to achieve sales and marketing objectives in every stage of the sales funnel, and support a revenue-rich ABM strategy.

Posted: 19 Feb 2021 | Published: 19 Feb 2021

EBOOK: COVID-19 has had profound impacts on many organizations’ customer experience strategies. In this CX Leader of the Year report, examine how leading customer experience programs and managers have adapted during the pandemic—and what you can learn from them. Download your copy to learn more.

Posted: 10 Mar 2021 | Published: 10 Mar 2021

WHITE PAPER: To ensure project profitability (and ultimately company profitability), your organization must play as a team throughout the lifecycle of each project—something that’s often easier said than done. Download this white paper to explore strategies and tools that can help you implement this level of end-to-end teamwork across your organization.

Posted: 10 Aug 2020 | Published: 10 Aug 2020

EGUIDE: As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.

Posted: 03 Jul 2020 | Published: 03 Jul 2020

CASE STUDY: Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

PRESS RELEASE: Freshsales, a cloud-based sales CRM software, was recently recognized in the Gartner Magic Quadrant for Sales Force Automtion. Learn about the next generation of CRM—read more about Freshsales here.

Posted: 02 Jul 2020 | Published: 17 Jul 2019

RESOURCE: Companies are constantly having to adapt their digital experiences to try and meet changing customer expectations. Get tips on successfully optimizing the customer experience in 2021 in this blog post.

Posted: 06 Apr 2021 | Published: 06 Apr 2021

RESOURCE: In a recent survey, only 8% of consumers said they believe companies are delivering “super customer experiences.” Explore other CX stats, and see how using a contact center platform like Cisco Webex Contact Center powered by Tata Communications, can help you keep up with changing expectations, in this infographic.

Posted: 18 Mar 2021 | Published: 18 Mar 2021

EGUIDE: Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic.

Posted: 18 Jan 2021 | Published: 18 Jan 2021

RESOURCE: To nurture interested students visiting your website, your team needs a CRM made specifically for education to engage and encourage the student as much as possible. Learn how Freshsales, an education CRM, unites platforms, sales cycles, and students alike in this article.

Posted: 02 Jul 2020 | Published: 02 Jul 2020