Winning with Superior Customer Experiences
sponsored by Adobe Inc
WHITE PAPER:
View this white paper to learn how brands can create, optimize, and deliver personalized customer experiences at scale with the help of Adobe Experience Manager.
Posted: 01 Oct 2019 | Published: 01 Oct 2019
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A Ranking of 9 CCaaS Vendors: Which Ones is Right for You?
sponsored by 8x8, Inc.
RESEARCH CONTENT:
Download this Gartner report for a ranking of 9 CCaaS vendors—like 8x8, NICE inContact, Five9 and other leading providers—to help you decide which solution is right for you.
Posted: 08 May 2020 | Published: 08 May 2020
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The Real-Time and Predictive Commerce Playbook
sponsored by SAS
EBOOK:
In this e-book, discover how predictive and real-time analytics are helping businesses deliver better customer experiences, and learn how to get started with your real-time and predictive analytics implementation strategy.
Posted: 05 Mar 2019 | Published: 05 Mar 2019
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Simple Data-Driven Strategies for Successful Account-Based Marketing
sponsored by TechTarget
EBOOK:
Lots of vendors are promising account-based marketing (ABM) will be the next big-break of the marketing world—but what exactly is it? In this e-book, discover the ins-and-outs of ABM. Explore the differences between an overlay and value-add ABM approach, and unlock 7 ways to create value with your new ABM strategy.
Posted: 09 May 2019 | Published: 09 May 2019
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Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST:
View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018
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Take Personalization to the Next Level with Hyper-Personalization
sponsored by Progress Software Corporation Sitefinity
WEBCAST:
Watch this webinar to learn about hyper-personalization and how it can help take you existing strategy to the next level.
Posted: 04 May 2020 | Premiered: May 4, 2020
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Learning from Others: 5 Customer Experience Lessons for Healthcare Organizations
sponsored by ServiceNow
WHITE PAPER:
When it comes to customer experience management, healthcare organizations can learn from other companies and industries — and adapt modified strategies to their unique environments. Download this white paper for 5 CX strategies from other industries that can be used to boost patient experience in healthcare.
Posted: 25 Nov 2019 | Published: 25 Nov 2019
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Why Aren't Your Self-Service Options Landing?
sponsored by Coveo
EGUIDE:
Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.
Posted: 24 Sep 2019 | Published: 23 Sep 2019
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Digital Transformation 2.0 for FSI: Plan your CX Strategy for 2020 and Beyond
sponsored by Genesys
WEBCAST:
For today’s FSI companies, providing great customer experiences is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond? Find out in this this webinar.
Posted: 14 May 2020 | Premiered: May 14, 2020
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Customize Content for the Buying Team
sponsored by TechTarget
RESOURCE:
Building content for each member of the buying team and mapping it to the customer’s journey can help fuel engagement and speed pipeline growth. But doing that successfully is easier said than done. Explore 2 steps that can help you achieve it and get other tips on creating a successful modern demand gen engine in this infographic.
Posted: 06 May 2020 | Published: 06 May 2020
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