3 Strategies to Reduce B2B Churn in Telecom
sponsored by ServiceNow
WHITE PAPER:
B2B is a critical area for telecom—especially with enterprise technology spending on the rise, and the emergence of the cloud, IoT, big data, and other trends. Find out how ServiceNow can help CSPs capitalize on that trend and not fall victim to B2B customer churn and SLA penalties in this white paper.
Posted: 28 Jan 2020 | Published: 28 Jan 2020
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How to Jumpstart Growth in Commerce
sponsored by Salesforce
EBOOK:
How can companies keep up with changing customer demands while also tackling their daily challenges? Download this guide for 15 ways to drive your business forward and reach customers everywhere—on their terms.
Posted: 08 Jul 2020 | Published: 08 Jul 2020
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Empower the Digital Workplace with Enterprise Chatbots
sponsored by BMC
WHITE PAPER:
In this white paper, learn how enterprise chatbots can be used to meet changing employee expectations. Discover the benefits of chatbot technology, and explore how chatbots can help your organization increase business agility and improve cost savings.
Posted: 17 May 2019 | Published: 17 May 2019
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CSM Essentials Guide: Where customer service and experience intersect
sponsored by ServiceNow
EGUIDE:
In this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.
Posted: 28 Jan 2020 | Published: 28 Jan 2020
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Budgeting, Planning and Forecasting
sponsored by OneStream Software LLC
WHITE PAPER:
Access this white paper to learn the 6 steps to gain agility in strategic, financial, and operational planning with OneStream.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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IDC Vendor Spotlight: Enhancing the Customer Experience Through Data-Driven Assurance, AI, and Automation
sponsored by ServiceNow
WHITE PAPER:
While many businesses have always emphasized improving the customer experience, this philosophy is now spreading to the B2B market as well. But if experience is king, how can you build it the right throne? Check out this IDC white paper and learn how building the right customer experience requires building the right platform—and more.
Posted: 14 May 2020 | Published: 01 Jan 2020
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The Worry-Free Guide to Virtual Events
sponsored by PGi
WHITE PAPER:
Virtual events can be a game changer for your communications. However, while they make it easy to connect, they’re not always easy to execute. You have to put in the work if you want to grab people’s attention effectively. In this white paper, explore 10 best practices to help you run a successful virtual event.
Posted: 16 Jul 2020 | Published: 16 Jul 2020
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Customer Service Metrics & KPIs You Should Be Tracking in the New Normal
sponsored by ServiceNow
EBOOK:
Read this white paper to explore the recommended customer service metrics and KPIs that can help you track your organization’s success in a post-COVID world.
Posted: 14 May 2020 | Published: 14 May 2020
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Prepping for the Holidays
sponsored by Kustomer
WHITE PAPER:
While the holiday season is a happy time for businesses and consumers alike, it can be stressful when customer service inquiries are spiking by almost 120%, like they did in 2019. Read this white paper to learn why omnichannel support is necessary for innovative businesses, how to best provide customers with the self-service they crave, and more.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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Patient engagement strategy heavily influences tech investment
sponsored by Salesforce.com
EGUIDE:
Patient engagement is widely considered as a critical component of achieving high-quality care. Inside this expert guide, uncover survey results from the purchasing intentions survey by TechTarget and CHIME, the influence of patient engagement on tech investments and value-based reimbursement, and how IoT and CRM can enhance patient care.
Posted: 04 Dec 2017 | Published: 30 Nov 2017
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