CRM Real-time Analytics

WHITE PAPER: Purchase Intent Data is the hot topic of conversation in the B2B tech space today. In this white paper, we will discuss the difference of Internal vs. External Intent and how to apply intent in practice. Read on for more information.

Posted: 20 Nov 2018 | Published: 20 Nov 2018

RESOURCE: There are plenty of A/B testing tools on the market, and plenty of marketing and web management tools with testing capabilities. However, many of them are costly, time consuming, and can lead to skewed results. In this guidebook, Nucleus Research highlights the Optimizely platform and top benefits customers have experienced since implementing.

Posted: 30 Nov 2018 | Published: 31 Mar 2017

VIDEO: In this webinar, learn 7 valuable tips from Gina Massa, Senior Director of CX insights at Concentrix, for developing a culture that uses customer feedback to differentiate on experiences.

Posted: 26 Nov 2018 | Premiered: 26 Nov 2018

CASE STUDY: Discover how companies like Xerox and L'Oreal adapted and refined their customer support offerings to help with their workforce and IT struggles.

Posted: 29 Nov 2017 | Published: 29 Nov 2017

WEBCAST: Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey.

Posted: 25 Aug 2017 | Premiered: Aug 22, 2017, 01:00 EDT (05:00 GMT)

WHITE PAPER: Businesses that use the most modern levels of digital technology – such as CRM and advanced analytics tools – enjoy a 50% increase in revenue growth, according to Microsoft's survey of sales leaders.

Posted: 17 Jan 2018 | Published: 17 Jan 2018

WHITE PAPER: Deploying AI at your business is a transformative process – it changes the way organizations interact, the amount of intelligence within products and services, and unlocks hidden insights from vast pools of data. Explore business drivers, common applications for machine learning and deep learning, as well as how to deploy AI successfully.

Posted: 10 Sep 2018 | Published: 31 May 2018

WHITE PAPER: Transamerica has millions of customers. Access this case study to learn how the financial services leader delivered personalized experiences by better understanding their customers with analytics.

Posted: 08 Feb 2017 | Published: 08 Feb 2017

WHITE PAPER: Learn how Avvo implemented trackable numbers with Twilio to satisfy customers, increase conversion rates, deliver metrics, give business a boost.

Posted: 09 May 2017 | Published: 09 May 2017

RESOURCE: 81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.

Posted: 29 Jun 2016 | Published: 29 Jun 2016