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CIS Reports
 
4 Principles of CX Transformation
sponsored by Genesys
WHITE PAPER: Successful CX transformations all come down to understanding the foundational principles of how you service customers. Download these 4 principles of CX transformation to start your project without a hitch.
Posted: 09 Dec 2019 | Published: 09 Dec 2019

Genesys

Customer Engagement Summit
sponsored by Pegasystems
WEBCAST: Tune into the summit to hear Don Schuerman, CTO & VP of Product Strategy and Marketing at Pega discuss a bold new vision of how organizations can connect customer experiences to intelligent automation that cuts across the enterprise – and beyond.
Posted: 29 Apr 2020 | Premiered: Apr 29, 2020

Pegasystems

Digital Communications in Financial Services
sponsored by Vonage
WHITE PAPER: Leading financial companies know that a good customer experience is crucial to keeping customers happy and loyal, and that the best customer experiences don’t end when the customers walk out your doors. Read on to see how digital communications and modern apps are being used to grow the customer experience to new heights.
Posted: 25 Mar 2020 | Published: 25 Mar 2019

Vonage

Transforming Customer Service in Financial Services
sponsored by Hewlett Packard Enterprise
CASE STUDY: Find out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience.
Posted: 01 Jul 2014 | Published: 31 May 2014

Hewlett Packard Enterprise

UC&C Technology Adoption Leads to Increased Business Value
sponsored by Cisco
WHITE PAPER: This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies.
Posted: 02 Apr 2014 | Published: 31 Jul 2013

Cisco

The Definitive Guide to Engaging Content Marketing
sponsored by Marketo
RESOURCE: This featured resource considers content marketing as a solution to help cut through the noise and capture client attention. Read on to find out the essentials of content marketing.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

Marketo

The Customer Engagement Benefits of CRM Tools
sponsored by Microsoft
EGUIDE: In this expert e-guide, explore how Starbucks and Wal-Mart decided to shake up their customer engagement strategies, and the results of doing so. Then, uncover how CRM tools can improve much more than just customer engagement.
Posted: 17 Oct 2017 | Published: 16 Oct 2017

Microsoft

A New Style of IT: The Dawn of a New Normal
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Hewlett Packard Enterprise

The Adobe EchoSign advantage for media and entertainment
sponsored by Adobe EchoSign
WHITE PAPER: Access this white paper for information about e-signatures in the media sector.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

Adobe EchoSign

How-To Guide: Top Ways to Optimize Your Contact Center Investment
sponsored by Cisco
WHITE PAPER: Find out what you need to know to ensure your contact center runs to the best of its ability.
Posted: 16 Jun 2014 | Published: 31 Dec 2013

Cisco
 
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