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Innogy SE, or npower, is one of Germany’s leading energy companies. Until recently, their contact center was running on disparate, aged legacy systems—which were nearing their end-of-life.  

To help meet changing customer needs, the energy company decided to implement 4net’s CCaaS solution.

Download this case study to see how working with 4net has brought npower closer to their goal of a fully digital customer journey. 

Vendor:

FourNet

Posted:

Mar 15, 2021

Published:

Sep 27, 2019

Format:

PDF

Type:

Case Study