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Mobile devices like smartphones and tablets have opened the door to connectivity – and savvy organizations are finding that many mobile applications can help them improve their interactions with customers. But simply enabling customers with mobile devices to call, e-mail, or text will not be enough.

This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.

Vendor:

Avaya

Posted:

Feb 8, 2021

Published:

Dec 31, 2012

Format:

PDF

Type:

White Paper