Finding the Way Home: How to Design Your At-Home Agent Framework
sponsored by inContact
WEBCAST:
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
Posted: 01 Dec 2009 | Premiered: 01 Dec 2009
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Achieving Cost and Resource Savings with Unified Communications
sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER:
Enterprises are always seeking to cut costs and optimize resource utilization. Now, in this harsh economic climate, the need is more compelling than ever. This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations.
Posted: 20 Nov 2009 | Published: 20 Nov 2009
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Routers are Dead; Long Live the Router
sponsored by Cisco Systems, Inc.
WEBCAST:
Get a firsthand look at the next-gen routers that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today’s resource-challenged IT environment.
Posted: 20 Nov 2009 | Premiered: 20 Nov 2009
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SIP Trunks: A No-Brainer for VoIP Rollouts
sponsored by Sprint
EGUIDE:
Session Initiation Protocol (SIP) trunking services from IP telephony service providers have been on the market since 2005, but deployments have been limited. Read this Pocket E-Guide to find out why network managers should be looking at SIP as a part of their VoIP deployment plans.
Posted: 13 Nov 2009 | Published: 13 Nov 2009
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Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls
sponsored by Sprint
EGUIDE:
Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.
Posted: 13 Nov 2009 | Published: 13 Nov 2009
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An Emerging Triple Play: Video Communications, Managed Services and Unified Communications
sponsored by TANDBERG
WHITE PAPER:
An intriguing triple-play is emerging - the combination of video communications, managed services and unified communications - to create a new approach to inter- and intra-company collaboration and operational excellence.
Posted: 12 Nov 2009 | Published: 12 Nov 2009
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Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
sponsored by Microsoft
CASE STUDY:
Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.
Posted: 11 Nov 2009 | Published: 11 Nov 2009
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Roadmap to UC Projects that Reap Rewards
sponsored by SearchUnifiedCommunications.com E-Books
EBOOK:
This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future.
Posted: 09 Nov 2009 | Published: 09 Nov 2009
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How to develop the right skills to make selling UC profitable for your business
sponsored by Catalyst Telecom
EGUIDE:
Many networking channel partners have put up the investment to understand and sell hardware components for unified communications (UC). This Pocket E-Guide details what skills you need to have to bring UC to life.
Posted: 05 Nov 2009 | Published: 05 Nov 2009
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Tips and Tricks: Managing Converged Networks with PacketShaper
sponsored by Blue Coat
WEBCAST:
On today's converged networks -- where data traffic competes with latency-sensitive applications such as VoIP, video conferencing, and virtual machines -- only the greediest survive and thrive. Watch this webinar to learn about bandwidth issues, network resource allocation, and real-time applications management.
Posted: 05 Nov 2009 | Premiered: 05 Nov 2009
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Reality Check: Five Things You Should Know About SIP
sponsored by Catalyst Telecom
PODCAST:
In this edition of Reality Check, telecom analyst and resident expert Jon Arnold discusses the five things you should know about SIP. Take a listen and learn about SIP trunking, presence, mobile SIP and more.
Posted: 02 Nov 2009 | Premiered: 02 Nov 2009
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Five Best Practices for Unified Communications
sponsored by AT&T Corp
WHITE PAPER:
Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.
Posted: 28 Oct 2009 | Published: 28 Oct 2009
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Voice and Video: Breaking the Bandwidth Barrier
sponsored by Blue Coat
WEBCAST:
This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.
Posted: 22 Oct 2009 | Premiered: 22 Oct 2009
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True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
sponsored by Sprint
ANALYST REPORT:
The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.
Posted: 20 Oct 2009 | Published: 20 Oct 2009
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Finding a Route to Recovery: Four Strategies
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.
Posted: 19 Oct 2009 | Published: 19 Oct 2009
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Lotus Sametime Trial
sponsored by IBM
TRIAL SOFTWARE:
Get instant messaging, web conferencing, VoIP, point-to-point video, mobile capabilities and more in this Lotus Sametime 60-day-trial.
Posted: 05 Oct 2009 | Published: 05 Oct 2009
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IP Telephony without Migration Migraines
sponsored by Cisco Systems, Inc.
WEBCAST:
Many organizations are hesitant to make the transition from their traditional private branch exchange (PBX) to IP telephony due to the complexity of the process. Watch this webcast to receive a complete customer-tested migration roadmap that takes the complexity out of making this switch.
Posted: 02 Oct 2009 | Premiered: 02 Oct 2009
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Implementing Unified Communications (UC): How to Minimize the Pitfalls and Capitalize on Business Benefits
sponsored by Avaya
WHITE PAPER:
As Unified Communications (UC) moves increasingly from promise to implementation, questions arise about the best ways to establish UC solutions. This paper describes effective approaches to unifying communications, the importance of optimizing your network infrastructure and how embracing converged communications can increase business productivity.
Posted: 14 Sep 2009 | Published: 14 Sep 2009
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Developing a Unique Unified Communications Strategy
sponsored by Hewlett-Packard Company
EGUIDE:
This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI.
Posted: 14 Sep 2009 | Published: 14 Sep 2009
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Improving Network Security: An Out-of-the-Box Approach
sponsored by ArcSight, Inc.
VIDEO:
This video provides a short primer on VoIP and an attackers' objective.
Posted: 11 Sep 2009 | Premiered: 11 Sep 2009
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The Leader in On-Demand Call Centers: Five9 Product Overview
sponsored by Five9
PRODUCT OVERVIEW:
Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.
Posted: 11 Sep 2009 | Published: 11 Sep 2009
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HP Unified Communications: Simplifying The Journey
sponsored by Hewlett-Packard Company
WHITE PAPER:
As experts in every stage of the Unified Communications solution lifecycle, HP can implement solutions for your organization to reduce costs, enhance business responsiveness, and increase end-user productivity.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Converging Voice and IT Networks to Mobilize the Enterprise
sponsored by Hewlett-Packard Company
WHITE PAPER:
Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Convergence That Makes Sense - Bringing Together Voice and Data Networks
sponsored by Hewlett-Packard Company
WHITE PAPER:
Converged voice and data networks are becoming a major part of every IT strategy. There are significant advantages in bringing together voice, video, e-mail, instant messaging, business data, and office applications in a single, integrated network. Convergence is not just about cost savings anymore.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Smart Decisions for Extraordinary Times
sponsored by Microsoft
WHITE PAPER:
With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.
Posted: 08 Sep 2009 | Published: 08 Sep 2009
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