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N-able Help Desk Manager: Free 30-Day Trial
sponsored by N-able Technologies
SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

N-able Technologies

Putting Dispatch in the Driver’s Seat
sponsored by ConnectWise
WHITE PAPER: Does your help desk feel like it's stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner.  Learn the 5 simple rules of dispatching your help desk can't afford to break.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise

Case study: Beam Global Spirits & Wine Manages Global IT Support With Just Six Agents
sponsored by FrontRange Solutions Inc.
CASE STUDY: This brief case study explains how the right service and support software strategy enabled Beam Global Spirits & Wine to efficiently manage global IT support – all with just six agents. Read on now to learn more.
Posted: 01 Jul 2013 | Published: 01 Jul 2013

FrontRange Solutions Inc.

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
sponsored by BMC Software, Inc.
WHITE PAPER: Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

BMC Software, Inc.

Canadian Shipping Terminal Company Deploys ACE for Training Exercises, Uncovers Boatload of Other Benefits
sponsored by VMware, Inc.
CASE STUDY: TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount.
Posted: 31 Aug 2007 | Published: 01 Aug 2007

VMware, Inc.

What is Intel Core vPro Technology
sponsored by Intel
VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.
Posted: 15 Jun 2012 | Premiered: 15 Jun 2012

Intel

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

Unimax

Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise

Recruit and Build the Right Team for your Service Desk
sponsored by Citrix Online UK
WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
Posted: 16 May 2011 | Published: 16 May 2011

Citrix Online UK

Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.
 
 
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