sponsored by IBM
Posted:  24 Feb 2011
Published:  24 Feb 2011
Format:  PDF
Length:  10  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

The use of SLAs as part of the service delivery management process is on the rise and whether you yourself are initiating the setup of SLAs, or you are doing so at the request of customers, SLAs are critical tools that can help ensure appropriate performance.

Are you now looking at an SLA commitment? If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.






BROWSE RELATED RESOURCES
Business Process Automation | Business Process Management | Business Process Outsourcing | Business Processes | File Management Programs | File Sharing Protocols | File Transfer Protocols | SLA | SLA Management Services

View All Resources sponsored by IBM

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement