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SLA Management Services

ALSO CALLED: Service Level Agreements Management Services and SLM
DEFINITION: Services that manage service level agreement contracts.


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ITIL, the IT Service Catalog, and Service Level Management
sponsored by newScale, Inc.
WEBCAST: This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: 07 Oct 2008 | Premiered: Available On Demand
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Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP
sponsored by Hewlett-Packard Company
WEBCAST: CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: 24 Sep 2008 | Premiered: Available On Demand
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