Five Easy Steps to Optimizing Your IT Services
sponsored by CA Technologies.
WEBCAST:
IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
Posted: 08 Dec 2011 | Premiered: 08 Dec 2011
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Driving the SLM process in ITIL: Why it should be your priority
sponsored by CA Technologies.
WEBCAST:
The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: 08 Dec 2011 | Premiered: 08 Dec 2011
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Enhance Your SLA Management Approach
sponsored by CA Technologies.
PRODUCT DEMO:
Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers.
Posted: 16 Aug 2011 | Premiered: 16 Aug 2011
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Cloud decisions: Strategies for addressing organizational challenges
sponsored by CSC
WEBCAST:
In this webcast, industry analyst Mark Bowker will begin his presentation on where virtualization is headed including developments towards cloud computing.
Posted: 10 Feb 2011 | Premiered: 10 Feb 2011
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