Have vendors helped resellers with the cloud transition?
Plenty of vendors are happy to talk about their approach to the cloud mentioning the role of the channel in selling it as a taken for granted assumption. But as Amro Gebreel finds out not all of the move to the cloud has been straightforward and even the vendors themselves have warnings for partners.
The latest IT Index from Pearlfinders shows that more customers are moving towards the cloud and the benefits of the technology are widening to include using hosted options as a way for customers to store data. Opportunities for resellers as a result are expanding with key verticals already spending.
Drawing up an SLA
A reseller offering a hosted managed service has to give the customer a service level agreement but how do you formulate one of these and just what needs to be in an SLA.
ComputerLinks has built the Alvea cloud platform with two-tier distribution in mind from the outset. What does a channel friendly model involve and a couple of resellers share their experiences of working with it.
Dan Wood, manager of strategic marketing at HP Software EMEA, explains just why managing the performance and availability of mission-critical services in the cloud is so crucial
This issue is sponsored by: HP