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sponsored by Infosys Technologies Limited
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Posted:
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14 May 2007
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Published:
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01 Apr 2007
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Format:
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PDF
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Length:
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14
Page(s)
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Type:
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Product Literature
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Language:
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English
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ABSTRACT:
For inbound channels, customer satisfaction through the resolution of customer issues is crucial. However, there is more value in the inbound route than many realize. Read this paper to learn how the inbound channel increases satisfaction and realizes value.
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Authors
Ash Joshi
Engagement Leader with Infosys' Customer Operations Practice
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Infosys
Ash Joshi is an Engagement Leader with Infosys' Customer Operations practice. He has over 12 years of consulting experience helping clients achieve profitable growth through improved customer operations.
Amandeep Singh Syali
Senior Consultant with Infosys' Customer Operations Practice
,
Infosys
Amandeep Singh Syali is a Senior Consultant with Infosys' Customer Operations Practice. He has worked in areas of Business Process Reengineering, CRM Strategy & Roadmap, Package Evaluation, desisning and developing custom build solutions.
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BROWSE RELATED
RESOURCES
Business Performance Management | Business Process Management | CRM | CRM Best Practices | CRM Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Systems Integration
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View All Resources
sponsored by Infosys Technologies Limited
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