When Opportunity Knocks: The Inbound Route to Revenue Growth

When Opportunity Knocks: The Inbound Route to Revenue Growth

Cover
For inbound channels, customer satisfaction through the resolution of customer issues is crucial. However, there is more value in the inbound route than many realize. Read this paper to learn how the inbound channel increases satisfaction and realizes value.

Authors

Ash Joshi Engagement Leader with Infosys' Customer Operations Practice, Infosys Ash Joshi is an Engagement Leader with Infosys' Customer Operations practice. He has over 12 years of consulting experience helping clients achieve profitable growth through improved customer operations.
Amandeep Singh Syali Senior Consultant with Infosys' Customer Operations Practice, Infosys Amandeep Singh Syali is a Senior Consultant with Infosys' Customer Operations Practice. He has worked in areas of Business Process Reengineering, CRM Strategy & Roadmap, Package Evaluation, desisning and developing custom build solutions.
Vendor:
Infosys Technologies Limited
Posted:
14 May 2007
Published:
01 Apr 2007
Format:
PDF
Length:
14 Page(s)
Type:
Product Literature
Language:
English
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