sponsored by Infosys Technologies Limited
Posted:  14 May 2007
Published:  01 Apr 2007
Format:  PDF
Length:  14  Page(s)
Type:  Product Literature
Language:  English
ABSTRACT:
For inbound channels, customer satisfaction through the resolution of customer issues is crucial. However, there is more value in the inbound route than many realize. Read this paper to learn how the inbound channel increases satisfaction and realizes value.



Authors

Ash Joshi
Engagement Leader with Infosys' Customer Operations Practice ,  Infosys
Ash Joshi is an Engagement Leader with Infosys' Customer Operations practice. He has over 12 years of consulting experience helping clients achieve profitable growth through improved customer operations.

Amandeep Singh Syali
Senior Consultant with Infosys' Customer Operations Practice ,  Infosys
Amandeep Singh Syali is a Senior Consultant with Infosys' Customer Operations Practice. He has worked in areas of Business Process Reengineering, CRM Strategy & Roadmap, Package Evaluation, desisning and developing custom build solutions.



BROWSE RELATED RESOURCES
Business Performance Management | Business Process Management | CRM | CRM Best Practices | CRM Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Systems Integration

View All Resources sponsored by Infosys Technologies Limited

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement