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Discover the Total Economic Impact of IBM's Tealeaf Customer Service Optimization Suite
sponsored by IBM
RESOURCE: Uncover the results of a recent Forrester Research Inc. report which exposes the total economic impact and numerous benefits of one leading customer service optimization tool.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

IBM

Exceptional Customer Experiences: One Platform for Every Communication Channel
sponsored by IBM
VIDEO: The following video demo highlights how a fictional company, Greenwell Financial, used IBM's Digital Experience platform to create market-leading customer experiences. Additionally, this demo explores new features coming in the platform such as renditions, new integrations, and more.
Posted: 16 Sep 2014 | Premiered: 16 Sep 2014

IBM

Achieve Exceptional Digital Experience and Marketing Optimization
sponsored by IBM
WHITE PAPER: As the world becomes more connected through the Web, it is becoming increasingly vital that businesses know how to engage customers by delivering personalized customer experiences. So in short, how do you do it and what technology do you need to get you there? Check out this white paper to find out now.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

IBM

Privacy, Security and Compliance - What You Don’t Know May Just Hurt You
sponsored by NTT Communications ICT Solutions and Hitachi Data Systems
WHITE PAPER: In this document, explore the changing nature and increasing value of data and how organizations are responding to changes in regulation.
Posted: 19 Aug 2014 | Published: 19 Aug 2014

NTT Communications ICT Solutions and Hitachi Data Systems

Automating Information Governance - assuring compliance
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from AIIM takes an in-depth look at information governance policies, privacy and records management issues, policy enforcement, and how well technology can set or correct metadata, detect security risks, and enforce deletion policies.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

ComputerWeekly.com

Why CIOs Need to Take Control of Customer Data
sponsored by Informatica
WHITE PAPER: Learn about the business implications of customer data which hasn't been integrated and find out if customer data management technologies such as master data management (MDM), data quality and data integration the key to resolving a potentially devastating customer data problem.
Posted: 22 Aug 2014 | Published: 31 May 2013

Informatica

IDC White Paper: Using Digital Customer Experience for Business Growth and Innovation
sponsored by Genesys
WHITE PAPER: Get this white paper now and learn how to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.
Posted: 16 Sep 2014 | Published: 31 May 2014

Genesys

Why website personalization matters
sponsored by Sitecore
WHITE PAPER: Our world has become so intertwined with digital commerce that businesses now have to either deliver a completely personalized digital experience or risk falling off the market. So what does it take to deliver the experience the digital customer wants? Consult the following white paper to find out tools and strategies to do so.
Posted: 07 Oct 2014 | Published: 07 Oct 2014

Sitecore

CIO briefing on agile development
sponsored by ComputerWeekly.com
PRESENTATION: How do we create agile organisations and behave in a more agile way? Kelly Waters executive Consultant, Coach, and Interim CTO, offers some answers in this presentation.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

ComputerWeekly.com

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett-Packard Company
 
 
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