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CDM Reports
Seeking the Elusive 360-Degree View of Customer Experience
sponsored by SearchCRM
EBOOK: Discover how your organization can unlock old siloed customer data to deliver the experiences your customers crave from a single unified CRM platform. Hear from experts Ashley Smith, Banafsheh Ghassemi, and Danny Estrada in this essential guide to learn about unified CRM platforms.
Posted: 31 Mar 2015 | Published: 31 Mar 2015


Companies Mine Personal Info to Tailor the Customer Experience
sponsored by SearchCRM
EBOOK: Companies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis.
Posted: 15 Sep 2015 | Published: 15 Sep 2015


Three Ways to Measure Address Quality
sponsored by Informatica
WHITE PAPER: In this informative white paper discover how your organization can shore up the health of your business intelligence, customer service, and data strategies by learning the top 3 indicators of address accuracy. Discover the benefits your business can receive by proactively correcting your address databases today.
Posted: 22 Apr 2015 | Published: 22 Apr 2015


Big Data Exploration: Discover What's Relevant to your Business and Make Better Decisions
sponsored by IBM
WHITE PAPER: Access this white paper to discover details on five high-value use cases to gain value from big data, so you can outpace competitors in an agile market.
Posted: 15 Sep 2015 | Published: 31 Mar 2015


Going Digital: How to Develop Technology to Attract and Retain Digital Customers
sponsored by Hewlett-Packard Enterprise
TRANSCRIPT: Find out from the pros how to leverage new technologies to improve your relationship with customers.
Posted: 21 Aug 2014 | Published: 21 Aug 2014

Hewlett-Packard Enterprise

Dept. of Veterans Affairs Implements CRM, Streamlines 6 Programs Into Single System
sponsored by Green Beacon Solutions
CASE STUDY: This case study focuses on the U.S. Department of Veterans Affairs' implementation of a CRM solution that enabled them to streamline 6 critical services programs into a single system, creating a more customer-centric environment.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Green Beacon Solutions

Security Report: Are Your Customers Afraid to Share Data?
sponsored by Unisys
WHITE PAPER: In this report, survey results from the Australian public reveal how much consumers fear sharing their personal data and which industries they distrust the most.
Posted: 25 Sep 2015 | Published: 25 Sep 2015


Advanced Analytics for Common In-Store Retail Issues
sponsored by IBM
VIDEO: This brief video features a short demo that demonstrates how you can improve merchandising and assortment decisions with analytics. Tune in to further your understanding of how the relationship between merchandise lines can identify variances in behavior that you can consider for future merchandising.
Posted: 14 Oct 2015 | Premiered: 02 Jun 2015


High Velocity Analytics Take the Customer Experience to the Next Level
sponsored by IBM
WHITE PAPER: In this informative resource learn how the combination of IBM FlashSystem and IBM Tealeaf can produce a highly scalable data ingest and access solution, accelerating IBM Tealeaf analytics and providing business value by delivering faster, more responsive analysis and replay results.
Posted: 03 Nov 2015 | Published: 02 Nov 2015


Secrets to Bolstering Customer Experience Management Strategies
sponsored by IBM
EGUIDE: In this e-guide, experts reveal how mining the right customer data can get you one step closer to engaging consumers on a personalized level. In addition, you'll learn why contact centers are the real stars of the customer journey.
Posted: 14 Oct 2015 | Published: 14 Oct 2015

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