CDM

WHITE PAPER: This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

WHITE PAPER: In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers.

Posted: 27 Oct 2011 | Published: 27 Oct 2011

WHITE PAPER: This paper from looks Ovum Research examines the key criteria and considerations you need to be aware of when evaluating your organizations BI and analytics strategy.

Posted: 28 Oct 2010 | Published: 28 Oct 2010

WHITE PAPER: Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Learn the importance of Data Quality and the six key steps that you can take and put into process to help you realize tangible ROI on your data quality initiative.

Posted: 04 Jun 2009 | Published: 04 Jun 2009

WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.

Posted: 16 Jan 2012 | Published: 16 Jan 2012

WHITE PAPER: Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.

Posted: 21 Nov 2011 | Published: 21 Nov 2011

WHITE PAPER: Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.

Posted: 01 Mar 2012 | Published: 01 Mar 2012