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May 18, 2013

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CDM White Papers (View All Report Types)

Informatica PowerCenter to Salesforce ODBC Integration sponsored by Progress DataDirect WHITE PAPER: This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now. Posted: 02 Apr 2013 \| Published: 31 May 2012 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Data Governance \| Data Management \| Linux \| ODBC

Drive Your Business With Predictive Analytics sponsored by SAS Institute Inc. WHITE PAPER: This paper outlines what predictive analytics is and how it can benefit your organization. Read this invaluable resource now to learn about predictive modeling techniques, predictive analytics applications in marketing, the effect it can have on customer relationship management (CRM), customer loyalty and retention, and so much more. Posted: 29 Jun 2012 \| Published: 29 Jun 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Data Quality \| Information Management \| Information Management Software \| Predictive Analytics \| Predictive Analytics Software

The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention sponsored by IBM WHITE PAPER: In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative. Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program. Posted: 11 Apr 2013 \| Published: 31 Dec 2012 TOPICS: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Collection \| Data Integration \| Data Mining

Permissions and Preferences: Let's Rethink This sponsored by Message Systems WHITE PAPER: This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns. Posted: 08 May 2013 \| Published: 31 Dec 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Email Marketing

Four Trends in Document Automation sponsored by Oracle Corporation UK Ltd WHITE PAPER: This white paper describes trends influencing enterprise document automation (EDA) that will improve customer satisfaction, reduce cost, and drive efficiency. Posted: 16 Nov 2012 \| Published: 16 Nov 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Customer Data Management \| Customer Interaction Services \| Document Management \| Document Management Software \| Document Production

Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce sponsored by Oracle Corporation WHITE PAPER: Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way. Posted: 01 Mar 2012 \| Published: 01 Mar 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Service

Delivering exceptional web experiences - IBM Web Content Manager sponsored by IBM WHITE PAPER: Learn how your organization can more easily create content, target individuals with relevant content and optimize content devliery on your website and more! Posted: 04 Oct 2011 \| Published: 04 Oct 2011 TOPICS: Application Integration \| Collaboration \| Content Management \| Customer Data Management \| Customer Service \| Data Management \| Web Content Management

Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution sponsored by Hewlett-Packard Company WHITE PAPER: In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM. Posted: 22 Feb 2010 \| Published: 22 Feb 2010 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Regulations \| Telecommunications Systems

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay sponsored by Consona Corporation WHITE PAPER: The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. Posted: 17 Jun 2011 \| Published: 17 Jun 2011 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Tips from the Trade - Competing on Web Analytics sponsored by SAS Institute Inc. WHITE PAPER: How can your company take away more than just sales numbers from online customers? That was one of the topics of a webcast that brought thought leaders together to discuss challenges and best practices in the industry. Continue reading to explore the insights and highlights from that webcast and learn more about how to compete on web analytics. Posted: 05 May 2010 \| Published: 05 May 2010 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| Customer Data Management \| Customer Retention \| Marketing \| Marketing Information Systems \| Predictive Analytics \| Predictive Analytics Software

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