Business Process Management Reports

WHITE PAPER: The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.

Posted: 17 May 2012 | Published: 03 Nov 2011

WHITE PAPER: Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.

Posted: 16 May 2012 | Published: 15 Jun 2011

WHITE PAPER: Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency.

Posted: 14 May 2012 | Published: 14 May 2012

WHITE PAPER: Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions.

Posted: 11 May 2012 | Published: 12 Oct 2011

WHITE PAPER: Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.

Posted: 11 May 2012 | Published: 23 Oct 2010

EGUIDE: Read this expert e-guide to find out why business process management (BPM) is growing in importance with big and small organizations. Also find tips from Gartner experts as to how to lever BPM best practices to gain and competitive edge.

Posted: 10 May 2012 | Published: 10 May 2012

WHITE PAPER: Read this white paper to learn the best practices for testing and configuration that Aberdeen's best-in-class designated organizations used to reduce operating costs by 26% and improve process efficiencies by 41% so you can adopt them to create a streamlined, stable IT environment for your business.

Posted: 07 May 2012 | Published: 28 Feb 2010

WHITE PAPER: Discover how SAP supply chain management has been extended to provider more in-depth warehouse management support through SAP Extended Warehouse Management (SAP EWM) and how it supports higher process and stock visibility, better warehouse operations planning, and better efficiency.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.

Posted: 26 Apr 2012 | Published: 01 Sep 2011

EBOOK: In this e-book experienced technology writer, Lauren Gibbsons Paul shares her insight on utilizing BI in the manufacturing field.

Posted: 20 Apr 2012 | Published: 20 Apr 2012

WHITE PAPER: Read this brief paper to learn about a platform that offers end-to-end visibility while transactions are in process. Learn how a customizable, operational dashboard enables real-time visibility into the overall state of operations and transactions across disparate systems and applications.

Posted: 12 Apr 2012 | Published: 12 Apr 2012

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

CASE STUDY: This case study showcases a company that was able to cut manual SAP testing hours significantly by using software that automated their business processes without the need to write, generate, or maintain code.

Posted: 05 Apr 2012 | Published: 05 Apr 2012

WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: Being able to adapt your business processes to changing environments effectively is crucial to the overall success of your business. Read this white paper to learn how SAP users can implement the best risk-based testing strategies and the right automated testing tool to accommodate change.

Posted: 02 Apr 2012 | Published: 02 Apr 2012

CASE STUDY: Read this case study to learn how a government agency improved its operational flexibility by modernizing applications build on a service-oriented architecture (SOA) while maintaining their proven business processes.

Posted: 29 Mar 2012 | Published: 29 Mar 2012

WHITE PAPER: Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.

Posted: 28 Mar 2012 | Published: 14 Feb 2011

VIDEO: View this brief video to learn how SAP has helped Tommy Hilfiger to mobilize its business processes, including making its entire look book available on the iPad and improving its relations with suppliers in over 40 countries.

Posted: 27 Mar 2012 | Premiered: 27 Mar 2012

PRESENTATION TRANSCRIPT: Read this presentation transcript as industry visionary James Taylor discusses BPM and the causes of complexity. Learn about decision management and its role in eliminating some of the complexity, decision management systems, business rules, predictive analytics and finally how all of this impacts your customers and the customer experience.

Posted: 07 Mar 2012 | Published: 07 Mar 2012

WHITE PAPER: This white paper offers a fresh perspective on using data capture. Learn how to compile information in various locations through automated business process management (BPM) strategies to drive multiple processes across multiple enterprise business systems.

Posted: 06 Mar 2012 | Published: 06 Mar 2012

BROCHURE: Read this brochure to learn about capture enabled business process management (BPM) strategies that can automatically capture, extract, validate, and classify information regardless of paper, fax, e-mail, SMS, XML, or PDF formats.

Posted: 06 Mar 2012 | Published: 06 Mar 2012

WHITE PAPER: Using the framework of Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People, this resource describes 11 habits IT organizations must develop to foster business process management (BPM) success, including building a complete BPM while also forcing collaboration across the enterprise.

Posted: 06 Mar 2012 | Published: 01 Jun 2010

WHITE PAPER: Sound business process management (BPM) lies at the heart of IT's ability to respond to the constant mandate to deliver "more for less." Access this resource for a Q&A on BPM with Toby Redshaw, the Group CIO leading a successful BPM program at Aviva plc, the world’s fifth largest insurance group.

Posted: 06 Mar 2012 | Published: 01 Jun 2010

WHITE PAPER: This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models.

Posted: 14 Feb 2012 | Published: 14 Feb 2012

WHITE PAPER: Keeping up with a quickly expanding business is difficult if you do not have the right tools. Read on to learn how Cricket Communications handled its growing business' operations with an enterprise application, data and operational management system.

Posted: 10 Feb 2012 | Published: 09 Feb 2012