Increasing the efficiency of case file coordination in social services

Increasing the efficiency of case file coordination in social services

Cover

Manual processes must go.

In an age where 80% of information organizations need to access is unstructured, stemming from e-mails, online forms and other complex formats, and 20% of government workers' time is occupied by manual processes, it is time to implement an advanced case management strategy to simplify this structure.

Social service agencies are being hindered by manual processes, holding back the efforts of uncovering fraud and preventing insight from being gained and decisions from being rendered effectively.

This paper outlines an advanced case management solution that allows you to better manage your information while enabling employees access to that info despite adhering to strict business rules. Learn about this option's collaborative capabilities and how they foster better communication and decision-making ability. Also discover how advanced case management strategies can:

  • Improve service levels
  • Improve processes and workflows
  • Integrate access to external service providers
  • And more
Vendor:
IBM
Posted:
16 May 2012
Published
15 Jun 2011
Format:
PDF
Type:
White Paper
Language:
English
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