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IP Telephony

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ALSO CALLED: Internet Telephony, IP Telephony Services, Web Telephony, WWW Telephony, IP LAN Telephony, Telephony, Internet Protocol Telephony
DEFINITION: Telephony is the technology associated with the electronic transmission of voice, fax, or other information between distant parties using systems historically associated with the telephone, a handheld device containing both a speaker or transmitter and a receiver. With the arrival of computers and the transmittal of digital information over telephone systems and the use of radio to transmit telephone  … 
Definition continues below.
IP Telephony White Papers (View All Report Types)
1 - 25 of 57 Matches Previous Page  |  Next Page
Global Technology Innovator Assures Unified Communications Services Performance
sponsored by NetScout Systems, Inc.
WHITE PAPER: In this white paper, learn how one company overcame its call center performance issues with a unified communications platform. Explore the business capabilities this platform provided, including generating reports that fosters effective internal communication, creating greater collaboration, and more.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Leveraging UC Platform for Improved Media Quality
sponsored by NetScout Systems, Inc.
WHITE PAPER: In this white paper, learn how a unified communications platform can provide a holistic view of user experience for all converged IP-based services to help maintain user satisfaction. Read on to see the problems this tool can solve, and its benefits, including quick triaging of issues, improving IT team collaboration, and more.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

SMBs: All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER: This resource explains how a prepackaged modern contact center solution can enable small and mid-sized businesses to deliver enterprise-class customer service at a reasonable TCO. Read on to learn the 4 success factors that your business needs to keep in mind as you search for a scalable, cost-effective contact center.
Posted: 09 Sep 2015 | Published: 31 Dec 2014


The Top 5 Ways Hosted PBX with Unified Communications Can Help Your Enterprise
sponsored by XO Communications
WHITE PAPER: Access this white paper now to learn the 5 ways hosted PBX with unified communications can bring your communications systems into the new age of business without breaking the bank.
Posted: 08 May 2015 | Published: 08 May 2015

XO Communications

Research Report: Trusting a Vendor in the UCC Industry
sponsored by 8x8, Inc.
WHITE PAPER: This white paper guides you through the challenges of trusting a UCC provider and explains how you can improve your business with the right vendor.
Posted: 17 Apr 2015 | Published: 17 Apr 2015

8x8, Inc.

IT Professionals Rate ShoreTel Top in Customer Loyalty, Service, Value
sponsored by ShoreTel
WHITE PAPER: This exclusive research paper details the key factors organizations should look for when choosing a UC provider.  Read on to learn more.
Posted: 15 Dec 2014 | Published: 15 Dec 2014


Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


Ensuring you Get the Best Call Quality Available
sponsored by RingCentral
WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
Posted: 18 Feb 2014 | Published: 18 Feb 2014


Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System
sponsored by RingCentral
WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals.
Posted: 17 Feb 2014 | Published: 31 Dec 2013


7 Secrets of Successful Small Business Communications
sponsored by RingCentral
WHITE PAPER: This white paper reveals 7 critical tips to help SMBs maximize their use of business phone systems.
Posted: 17 Feb 2014 | Published: 17 Feb 2014


Top of the Class: City & Guilds Take a Radical Approach to Unified Communications
sponsored by Azzurri
WHITE PAPER: This case study highlights one leading UK organization that chose to install one managed service for its four existing telecom suppliers to enhance business productivity at a far lower cost.
Posted: 04 Oct 2013 | Published: 04 Oct 2013


Oracle Improves Communications and Reduces Costs with SIP Trunking
sponsored by Oracle Corporation
WHITE PAPER: This case study showcases how, by migrating to an end-to-end IP architecture and implementing SIP trunks, Oracle has significantly consolidated and simplified its telephony infrastructure.
Posted: 13 Sep 2013 | Published: 13 Sep 2013

Oracle Corporation

The New World of IP Multicasting
sponsored by Avaya
WHITE PAPER: This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
Posted: 09 Sep 2013 | Published: 30 Apr 2013


New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Unified Communications Buyer’s Guide
sponsored by ShoreTel - OLD
WHITE PAPER: This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more!
Posted: 01 Aug 2012 | Published: 30 Dec 2011

ShoreTel - OLD

The UC Adoption Report
sponsored by Azzurri
WHITE PAPER: This UC adoption report examines the results of conducted research looking at specific technologies currently used within large organizations. In addition, discover what UC can do for your organization, how to overcome the challenges UC presents, and how you can become a front runner.
Posted: 09 Jan 2012 | Published: 09 Jan 2012


Cisco Unified Communications: New Deployment Models for Communications and Collaboration
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this whitepaper for insight on building the best unified communications solution for your business.
Posted: 02 Nov 2011 | Published: 02 Nov 2011

Cisco Systems, Inc.

Transforming your Contact Center…”SIP-ly” Stated
sponsored by AT&T Corp
WHITE PAPER: Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.
Posted: 21 Sep 2011 | Published: 21 Sep 2011

AT&T Corp

Key Points When Considering a Videoconferencing Platform/Manufacturer
sponsored by LifeSize
WHITE PAPER: This white paper discusses key points to consider when looking for a videoconferencing system.
Posted: 08 Sep 2011 | Published: 08 Sep 2011


Why Ease of Use and Quality of User Experience Are The Most Critical Criteria for Successful Videoconferencing Deployments
sponsored by LifeSize
WHITE PAPER: This white paper details the benefits of videoconferencing and how any organization can now take advantage of its perks and successfully deploy it.
Posted: 08 Sep 2011 | Published: 08 Sep 2011


Best Practices for Assuring VoIP Performance
sponsored by AppNeta
WHITE PAPER: Since no two networks are exactly the same, no two network assurance programs will be either. Fortunately, PathView Cloud adapts to your needs, and provides a complete approach.
Posted: 07 Sep 2011 | Published: 07 Sep 2011


Avaya IP Office Release 6: Small Office Deployment & TCO vs. ShoreTel IP Phone System
sponsored by Avaya
WHITE PAPER: Read this white paper for a comparison of Avaya's IP Office and ShoreTel’s IP Phone System. Then discover how Avaya IP Office uses a scalable system that minimizes power consumption and avoids the need for a dedicated Windows server system in sub-20 person offices.
Posted: 02 Sep 2011 | Published: 02 Sep 2011


How Effective Communications Delivers Real Results for Your Small Business
sponsored by Avaya
WHITE PAPER: Read this whitepaper for four key ways any growing business can benefit from today’s new IP-based communications solutions.
Posted: 02 Sep 2011 | Published: 02 Sep 2011


Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

1 - 25 of 57 Matches Previous Page    1 2 3    Next Page
IP TELEPHONY DEFINITION (continued): …  signals, the distinction between telephony and telecommunication has become difficult to make. Internet telephony is the use of the Internet rather than the traditional telephone company infrastructure and rate structure to exchange spoken or other telephone information. Since access to the Internet is available at local phone connection rates, an international or other long-distance call will be much less expensive than through the traditional call arrangement.On the Internet, three new services are now or will soon be available: The ability to make a normal voice phone call (whether or not … 
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