This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
This resource presents IBM System z architecture as a strong choice for deployment by MSPs based on its high ratings in customer satisfaction, profitability, quality of operational delivery, and more.
This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
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