Calling Plans

ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: In today's dynamic IT environments containing innumerable applications, CIOs are constantly searching for better ways to anticipate problems and take care of them before they negatively impact the business. Learn 5 key features and benefits of predictive analytics that can help.

Posted: 08 Mar 2012 | Published: 08 Mar 2012

WHITE PAPER: Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

CASE STUDY: Read this paper to find out how HP helped the Dallas Cowboys’ IT staff switch its focus from 30% on innovation and 70% on operations to 80% on innovation and 20% on operations

Posted: 27 Oct 2011 | Published: 27 Oct 2011

CASE STUDY: This essential resource details how one IT services industry organization employed a converged infrastructure to realize more cost-effective cloud-based managed IT services for offshore clients.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do?

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics.

Posted: 01 Dec 2011 | Published: 01 Dec 2011

WHITE PAPER: Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organisation.

Posted: 28 Sep 2009 | Published: 28 Sep 2009

VIDEOCAST: Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.

Posted: 09 May 2012 | Premiered: 09 May 2012