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Deliver an Integrated, Data-Driven Customer Experience with the NWN Contact Center
sponsored by NWN Corporation
DATA SHEET: Meeting customer demands and delivering an excellent experience consistently across channels is a core challenge for every organization. Read this solution brief to learn about the NWN Contact Center offering, and how it can help you simplify service management and instead focus on optimizing your customers' experiences.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

NWN Corporation

Workstations That Automatically Adapt to the Call
sponsored by ChaseData
WHITE PAPER: In this brief white paper, learn about Chase Data’s CCaaS Agent Workstation offering, which is designed to help agents manage multiple channels and provide the quickest, most effective customer service. Download now to learn about key features and possible use cases.
Posted: 18 Nov 2020 | Published: 18 Nov 2020

ChaseData

Conversational Voice Response: Bringing the Best Tech Forward
sponsored by [24]7.ai
WHITE PAPER: While Interactive Voice Response (IVR) systems are generally seen with dismay and disgust by customers, these tools fill a crucial role in most businesses by automating contact center routing and tackling other menial tasks. Read on to learn about Conversational Voice Response, the evolution of IVR and next step in intelligent customer engagement.
Posted: 23 Sep 2020 | Published: 23 Sep 2020

[24]7.ai

Improving Contact Center Performance with Virtual Agent and Chatbot Technology
sponsored by [24]7.ai
WHITE PAPER: In this white paper, [24]7.ai tackles some of the most pervasive and costly problems inherent in contact center operations and shows you how solving one problem has a positive cascading improvement effect on all others.
Posted: 17 Sep 2020 | Published: 17 Sep 2020

[24]7.ai

How to future-proof your contact center
sponsored by RingCentral
EBOOK: The coronavirus pandemic has forced most contact centers into rapid transformation. In this white paper, RingCentral examines the effects of COVID-19 on business practices, with insights on how consumer behaviors are likely to shape the future requirements of the contact center and its employees. Download now to learn more.
Posted: 14 Dec 2020 | Published: 14 Dec 2020

RingCentral

Voice Over VPN vs. Voice Over Cloud: A Side-By-Side Comparison
sponsored by Talkdesk
WHITE PAPER: Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
Posted: 16 Jun 2020 | Published: 16 Jun 2020

Talkdesk

From an On-Prem Contact Center to a Cloud-Based one in 19 hours
sponsored by Intrado
WEBCAST: For one client, contact center provider, Intrado, replaced their entire physical call center with a cloud-based virtual one in just 19 hours. Learn about the transformation in this brief video.
Posted: 23 Jun 2020 | Premiered: Jun 23, 2020

Intrado

Contact Center Agility In The Post-covid World
sponsored by NICE inContact
WHITE PAPER: This white paper will help you create a roadmap to succeed in the post-COVID-19 era by offering a new strategy for your contact centers that enables your organization to deliver an outstanding customer experience in a cost-effective manner.Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

NICE inContact

Contact Center Technology and Automation Tools You Should Know
sponsored by ConvergeOne
EGUIDE: Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.
Posted: 14 May 2018 | Published: 14 May 2018

ConvergeOne

Workforce Management Applications: FAQ and Best Practices
sponsored by Genesys
EGUIDE: Workforce management (WFM) applications are among the most important productivity tools in contact centers. In this e-guide, learn how to incorporate WFM software into your broader HR landscape, and how to achieve maximum productivity with WFM.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Genesys
 

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