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Integrate Microsoft Teams into the Contact Center
sponsored by FourNet
EBOOK: The adoption of Microsoft Teams has increased exponentially since COVID-19 began.FourNet takes Teams beyond internal employee collaboration by integrating the solution into contact centers. Read this eBook to learn about FourNet’s Teams integration offering, including key benefits, deployment timeline, and more
Posted: 16 Oct 2020 | Published: 16 Oct 2020

FourNet

Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business
sponsored by Avaya
RESOURCE: Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Avaya

Maximize Your Contact Center Performance with Employee Engagement
sponsored by Talkdesk
EBOOK: Download this eBook to explore the concept and potential benefits of contact center employee engagement, as well as strategies and innovative technologies that can help you achieve it.
Posted: 17 Jun 2020 | Published: 17 Jun 2020

Talkdesk

How to choose a contact center software system in 2020
sponsored by CloudCall Ltd
EGUIDE: Selecting contact center software is a daunting task. Contact center software is the heart of an organization, handling all inbound and outbound contacts, and it's critical for driving efficient and effective business performance. Explore some expert tips for choosing a contact center software system in this guide.
Posted: 18 Nov 2020 | Published: 18 Nov 2020

CloudCall Ltd

The Transformed Workplace
sponsored by NICE inContact
RESEARCH CONTENT: Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere? Download this Nemertes report for expert tips on navigating a successful transition.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

NICE inContact

The Game Plan for Omnichannel Customer Service
sponsored by Intrado
WHITE PAPER: Download this white paper for expert insights and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self service, proactive service).
Posted: 03 Jun 2020 | Published: 03 Jun 2020

Intrado

5 Ways To Manage Demand Swings In Your Contact Center
sponsored by NICE inContact
EBOOK: In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur. Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

NICE inContact

Managing and Optimizing the Call Center
sponsored by SearchCRM
EGUIDE: In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
Posted: 24 Sep 2013 | Published: 24 Sep 2013

SearchCRM

How to future-proof your contact center
sponsored by RingCentral
EBOOK: The coronavirus pandemic has forced most contact centers into rapid transformation. In this white paper, RingCentral examines the effects of COVID-19 on business practices, with insights on how consumer behaviors are likely to shape the future requirements of the contact center and its employees. Download now to learn more.
Posted: 14 Dec 2020 | Published: 14 Dec 2020

RingCentral

The Collaborative Contact Center A disruptive approach to customer engagement
sponsored by RingCentral
WHITE PAPER: Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.
Posted: 21 Apr 2020 | Published: 21 Apr 2020

RingCentral
 

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