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Remote Working Made Simple with CloudCall
sponsored by CloudCall Ltd
VIDEO: Many teams are now working from home and this is set to continue for a while. Explore some of the common remote issues in the recruitment industry and how CloudCall can help overcome them in this brief video.
Posted: 11 Nov 2020 | Premiered: 11 Nov 2020

CloudCall Ltd

7 Things to Consider Before Moving to a Cloud Contact Center
sponsored by Mitel Networks Limited
WHITE PAPER: In today's hyper-connected world, contact centers have to adapt to a multitude of channels and changing customer expectations. Download this white paper to discover the pros and cons of an on-site and cloud-based contact center, and learn how both models can help you deliver optimal CX to today's mobile consumer.
Posted: 22 Jan 2019 | Published: 31 Dec 2018

Mitel Networks Limited

The Cloud Customer Experience: Moving Away from Avaya
sponsored by Talkdesk
WHITE PAPER: Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.
Posted: 16 Jun 2020 | Published: 16 Jun 2020

Talkdesk

Understanding the Difference between a Cloud-native and a Hosted Solution
sponsored by NICE inContact
RESOURCE: When it comes to contact center solution, it's very important to understand the difference between a hosted solution and a cloud-native solution. Download this brief one-page Frost & Sullivan report to better understand the differences between hosted and cloud-native capabilities.
Posted: 16 Nov 2018 | Published: 16 Nov 2018

NICE inContact

Tata Communications’ One-Stop Shop Met the Needs of Both Microsoft Office 365 And InstaCC Global™
sponsored by TATA Communications
CASE STUDY: Tata Communications was able to partner with Personiv, a premium outsourcing provider. Through this partnership, Personiv was able to adopt new-age technologies that granted employees superior enterprise-wide collaboration. As a result, they were able to digitally transform and grow. Dive into this case study to learn more.
Posted: 05 Oct 2020 | Published: 05 Oct 2020

TATA Communications

Moving to a Virtual Contact Center
sponsored by Vonage
EBOOK: Read this eBook to learn about moving to a virtual contact center, and how it can help you drive exceptional customer experiences.
Posted: 02 Sep 2020 | Published: 02 Sep 2020

Vonage

EXPERT INSIGHT EBOOK: CHATBOTS IN CX
sponsored by [24]7.ai
EBOOK: In this eBook, CX Network looks at the examples of three very different organizations – a large private company, a charity and a government body – to find out the role chatbots have played in transforming their front-facing services. Read this eBook to explore their experiences and chatbot deployment tips.
Posted: 28 Sep 2020 | Published: 28 Sep 2020

[24]7.ai

Conversational Voice Response: Bringing the Best Tech Forward
sponsored by [24]7.ai
WHITE PAPER: While Interactive Voice Response (IVR) systems are generally seen with dismay and disgust by customers, these tools fill a crucial role in most businesses by automating contact center routing and tackling other menial tasks. Read on to learn about Conversational Voice Response, the evolution of IVR and next step in intelligent customer engagement.
Posted: 23 Sep 2020 | Published: 23 Sep 2020

[24]7.ai

Fundamentals for a Modern Contact Center
sponsored by Noble Systems
EBOOK: In this eBook, learn how to bring your contact center in line with the needs of modern consumers so you don’t get left by the wayside.
Posted: 23 Jul 2020 | Published: 23 Jul 2020

Noble Systems

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.
 

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