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WFM Software Reports
 
Managing and Optimizing the Call Center
sponsored by SearchCRM
EGUIDE: In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
Posted: 24 Sep 2013 | Published: 24 Sep 2013

SearchCRM

3 Ways Agent Experience is Boosting Customer Experience
sponsored by NICE inContact
WEBCAST: Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. Discover how you can empower your agents to provide a 5-star experience to every customer with agent experience expert Lori Bocklund of Strategic Contact.
Posted: 26 Feb 2020 | Premiered: Feb 26, 2020

NICE inContact

7 Things to Consider Before Moving to a Cloud Contact Center
sponsored by Mitel Networks Limited
WHITE PAPER: In today's hyper-connected world, contact centers have to adapt to a multitude of channels and changing customer expectations. Download this white paper to discover the pros and cons of an on-site and cloud-based contact center, and learn how both models can help you deliver optimal CX to today's mobile consumer.
Posted: 22 Jan 2019 | Published: 31 Dec 2018

Mitel Networks Limited

Contact Center Operations Software: How These 41 Products Compare
sponsored by Genesys
WHITE PAPER: Contact center operations software provides businesses with the capabilities necessary to run a customer contact center—but with all the software options available, how do you know which is the best choice for you? Find out in this G2 Grid Report for Contact Center Infrastructure, which ranks 41 vendors and their features.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

Genesys

The Changing State of Contact Centers in a Multi-cloud World
sponsored by Oracle Corporation
WEBCAST: Watch this video to hear from Nemertes’ Robin Gareiss and Oracle’s Brian Kracik on the increasing need to accommodate remote contact center agents in a multi-channel environment and how SD-WAN technology is addressing quality of experience (QoE).
Posted: 08 May 2020 | Premiered: May 8, 2020

Oracle Corporation

Contact Center 2.0
sponsored by RingCentral
WHITE PAPER: Download this white paper to learn about the problems associated with legacy contact centers, and how moving to the cloud can help eliminate them.
Posted: 24 Apr 2020 | Published: 24 Apr 2020

RingCentral

How to Leverage Quality Management to Transform the Customer Experience
sponsored by 8x8, Inc.
EBOOK: Read this eBook to learn how you can better leverage quality management in your contact center, as well as 5 tips you can use to boost the effectiveness of your program
Posted: 11 May 2020 | Published: 11 May 2020

8x8, Inc.

Contact Center Technology and Automation Tools You Should Know
sponsored by ConvergeOne
EGUIDE: Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.
Posted: 14 May 2018 | Published: 14 May 2018

ConvergeOne

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.
 

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