User Experience Reports

WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.

Posted: 13 May 2009 | Published: 12 May 2009

PODCAST: In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.

Posted: 14 Apr 2009 | Premiered: Apr 14, 2009

WHITE PAPER: Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.

Posted: 02 Apr 2009 | Published: 03 Nov 2008

WEBCAST: This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.

Posted: 13 Mar 2009 | Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT)

CASE STUDY: Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge.

Posted: 13 Mar 2009 | Published: 13 Mar 2009

TECHNICAL ARTICLE: An embedded system is a special-purpose system in which the computer is completely encapsulated by or dedicated to the device or system it controls.

Posted: 10 Mar 2009 | Published: 13 Jan 2009

DATA SHEET: Extended Battery Service gives you the flexibility to extend the terms of your laptop battery coverage for the remainder of your laptop's Limited Warranty, up to three years.

Posted: 09 Jan 2009 | Published: 09 Jan 2009

WHITE PAPER: The HP and Citrix solution offers you the functionality of a stand-alone desktop, while enabling unified management of both physical and virtual infrastructures from the same centralized console.

Posted: 07 Jan 2009 | Published: 07 Jan 2009

WHITE PAPER: Media Mobility promises a sophisticated user experience that will enable operators to dramatically increase their multi-play service bundles that integrate voice, data and video offerings.

Posted: 05 Jan 2009 | Published: 31 Dec 2008

WHITE PAPER: Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.

Posted: 26 Nov 2008 | Published: 26 Nov 2008

WHITE PAPER: In this paper Intel IT explores a proof of concept study that examined the viability of abstracting the client operating system from the hardware platform using virtualization.

Posted: 21 Nov 2008 | Published: 21 Nov 2008

WHITE PAPER: This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange.

Posted: 07 Oct 2008 | Published: 03 Oct 2008

WHITE PAPER: It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery

Posted: 19 Sep 2008 | Published: 18 Sep 2008

WHITE PAPER: This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.

Posted: 09 Sep 2008 | Published: 09 Sep 2008

WHITE PAPER: This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.

Posted: 15 Aug 2008 | Published: 15 Aug 2008

BOOK: This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.

Posted: 10 Jul 2008 | Published: 01 Jun 2007

WHITE PAPER: What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.

Posted: 04 Jun 2008 | Published: 01 Jan 2008

PRODUCT LITERATURE: The TERA1100 Portal Processor is designed to be integrated into a Desktop Portal, a small device at the end-user's desk.

Posted: 10 Mar 2008 | Published: 10 Mar 2008

WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.

Posted: 08 Nov 2007 | Published: 01 Sep 2007

WHITE PAPER: Learn the performance challenges that IT departments face with feature-rich, high-volume corporate intranet portals and discover simple ways to improve response time by as much as 30% for a better overall user experience.

Posted: 10 Oct 2007 | Published: 01 Oct 2007

PRODUCT LITERATURE: Effectively manage customer data quality processes, while consistently enhancing the customer experience on all fronts with a single, enterprise-wide customer data quality solution. Download now to find out how.

Posted: 18 Sep 2007 | Published: 01 Jan 2006

WHITE PAPER: CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.

Posted: 07 Sep 2007 | Published: 07 Sep 2007

WEBCAST: Attend this Webcast to learn how this powerful combination provides improved real-time data collection and increased flexibility to make downstream business process changes easily and inexpensively.

Posted: 16 Aug 2007 | Premiered: Aug 29, 2007, 14:00 EDT (18:00 GMT)

WHITE PAPER: While retailers are heeding the daily drumbeat of pundits on the importance of focusing on the customer experience, a gap remains between what retailers are delivering and what shoppers expect.

Posted: 18 Jul 2007 | Published: 01 Dec 2006