Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience
Enterprise applications (like ERP, SCM or CRM) automate complex business processes where high levels of application performance are crucial. Yet many frustrated execs find that despite the small fortune they have spent on products to manage servers, networks and applications, the business constituencies still complain about the performance, usability and availability of the your enterprise applications. In a recent study by Forrester Consulting, 87% of IT executives agreed that the best way to manage the service of business critical applications is to measure performance at the end-user level. Knoa EPM captures actual response times, as experienced by the end user for all user, all transactions, all locations, all the time. Knoa goes beyond the response-time dimension to uniquely capture a complete picture of the end user experience including capture of end user behavior that can impact performance.