CW Europe March-May 2019: Robots deliver savings for Dutch postal service PostNL
While the use of robots to support customer services get all the headlines there is a ongoing revolution within big businesses seeing internal departments being transformed by the technology.
Take Dutch deliver company PostNL. In 2017 the company started a programme to use the latest technology to replace manual processes in its HR department. It automated the administration of thousands of recruits that join the company each year.
Read in this issue how the company has made significant gains, such as saving thousands of man hours, each year. The robots work 168 hours a week so can carry out many tasks across the company.
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