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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
ITIL Reports
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Keeping Leadership Happy with IT Service and Support
sponsored by Samanage
WHITE PAPER: It can be difficult to know how your service desk is really performing. Are you meeting the SLAs set in place and do your technicians have appropriate workloads? Access this white paper to learn how you can implement performance tracking and reporting into your service desk solution.
Posted: 07 Sep 2017 | Published: 31 Mar 2016

TOPICS:  ITIL
Samanage

7 Key Metrics that Bring Visibility to the Service Desk
sponsored by Samanage
WHITE PAPER: Download this infographic that shows 7 metrics to measure the success of your service desk. From cost per ticket to mean time to resolve, this brief guide will help you evaluate the success of your service desk, and highlight any areas that may need extra focus.
Posted: 07 Sep 2017 | Published: 14 Sep 2017

TOPICS:  ITIL
Samanage

Hyperconverged Infrastructure: Understanding Workloads, Data Services, and Costs
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This report covers the major variations in workloads and data services that can impact your HCI selection. Read on to learn the critical contributors involved in formulating a comprehensive, economic model for evaluating HCI—and why storage is at the heart of evaluation.
Posted: 10 Aug 2017 | Published: 08 Mar 2017

Hewlett Packard Enterprise

Should Your Enterprise Deploy a Software-Defined Data Center?
sponsored by Lenovo and Intel
ANALYST REPORT: Is a software-defined data center suitable for your enterprise? In this report, two IT analysts will help you answer this very question, outlining implementation recommendations. Read on to also learn which projects gain the most value from an SDDC, 5 pillars of the SDDC business case, and more.
Posted: 21 Jul 2017 | Published: 27 Apr 2017

Lenovo and Intel

Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017

Rackspace

Powering Up Digital Transformation with a 5-pillar Strategy
sponsored by Commvault
WHITE PAPER: Read on to examine the 5 pillars of digital transformation planning, including how to obtain buy-in from key influencers, conduct careful analysis of budget needs, and more. Discover here how to bring real digital-based business value to your organization.
Posted: 09 May 2017 | Published: 31 Dec 2016

Commvault

Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 17 Mar 2017 | Published: 17 Mar 2017

ServiceNow

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Converged Infrastructure Drop-off Doesn't Mean Data Center Death
sponsored by Hewlett Packard Enterprise
EGUIDE: The dropping adoption of converged infrastructure doesn't foretell its death. Read on here to discover why many enterprises still select CI as a more stable and agile operating environment over HCI, and to consolidate assets acquired through acquisitions, as told by our experts in this guide.
Posted: 21 Aug 2017 | Published: 15 Aug 2017

Hewlett Packard Enterprise

Hyper-converged vs. Converged IT Infrastructures Explained
sponsored by Hewlett Packard Enterprise
EGUIDE: The days of cobbling together makeshift data center systems are fast waning. This e-guide illustrates the difference between converged and hyper-converged infrastructures. Read on to leverage CI and HCI to accelerate server and data center consolidation projects, support VDI deployments, and more.
Posted: 21 Aug 2017 | Published: 15 Aug 2017

Hewlett Packard Enterprise

HCI Appliances Embrace Containers and More Flexible Pricing
sponsored by Hewlett Packard Enterprise
EGUIDE: A handful of startups and top-tier players have introduced container-driven bundles that could determine a new delivery and support approach for hyper-converged infrastructure (HCI). Read this expert guide to see highlighted several HCI appliances built for containerized apps that should be on your radar.
Posted: 16 Aug 2017 | Published: 11 Aug 2017

Hewlett Packard Enterprise

How Hyper-converged Infrastructure Gives Data Centers a Boost
sponsored by Pure Storage
EGUIDE: Download this expert guide to view the trends and vendors shaping HCI and its role in the software-defined data center (SDDC). You'll also gain advice on implementing HCI, regardless of whether your apps are traditional, big data- or cloud-based.
Posted: 14 Aug 2017 | Published: 10 Aug 2017

Pure Storage

Navigating the Journey to IT Transformation: Breaking Down the Definition
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Download this white paper to weigh your infrastructure options—including DIY, reference architectures, and buying—and in particular, discover how converged and hyper-converged implementation will help your organization focus on other value-added activities.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®

Seven Best Practices for Operating Docker Containers
sponsored by Diamanti
RESOURCE: Download this resource to access 7 exclusive best practices for operating Docker containers. By reading on, you'll learn how to achieve TCO reduction from each of these practices, which ensures you get the most out of your container apps and takes guess work out of workload placement and infrastructure tuning.
Posted: 23 Jun 2017 | Published: 23 Jun 2017

Diamanti

Converged vs. Hyper-Converged: What Does Your Data Center Need?
sponsored by HPE and Intel® Corporate
EGUIDE: The goal of converged architecture is to alleviate pressure on overworked data centers, but it all goes to waste if you don't have the right system to compliment your existing IT investments. This e-guide covers the basics of converged and hyper-converged architectures, with pros, cons, and hypervisor flexibility detailed. Download to learn more.
Posted: 24 May 2017 | Published: 24 May 2017

HPE and Intel® Corporate

It's ITIL and DevOps, not ITIL or DevOps
sponsored by Cherwell
EGUIDE: This e-guide covers where most IT organizations go wrong with their ITSM approach. Learn how to keep your employees from working around IT to crash your DevOps and ITIL combination before it takes off.
Posted: 19 May 2017 | Published: 15 May 2017

Cherwell

Putting the Ops in DevOps
sponsored by Cherwell
EGUIDE: Production IT takes up just as much namespace as the development side of DevOps, but is often left out of the actual movement. This e-guide covers what it takes for your organization to incorporate your production IT team into your DevOps operations and discover why it has been ignored for so long.
Posted: 19 May 2017 | Published: 16 May 2017

Cherwell

Revive Failed ITSM Projects and Strengthen New Ones
sponsored by Cherwell
EGUIDE: This e-guide dives into what it takes to get an ITSM implementation off the ground and what it takes to ressurect a failed project. Access now and you will also see 5 common bimodal IT myths busted.
Posted: 08 May 2017 | Published: 01 May 2017

Cherwell

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

Data Center Monitoring Tools and Tips to Keep IT in the Know
sponsored by Hewlett Packard Enterprise
EGUIDE: Data center admins have a seemingly never-ending to-do list when it comes to infrastructure monitoring. From server to equipment monitoring, it's a practice that's often difficult to juggle. Read on to view five tips to fine-tune your data center monitoring, including how to increase security and scalability.
Posted: 14 Feb 2017 | Published: 13 Feb 2017

Hewlett Packard Enterprise

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

Five Essentials to Formulate More Effective Data Center Network Management
sponsored by Hewlett Packard Enterprise
EGUIDE: Do you have a strategy set in stone for modern data center networking? This resource serves as your essential guide in formulating an effective 2017 data center network management strategy. Delve in for 5 can't-miss recommendations from our experts in evolving your data center as network requirements do so.
Posted: 09 Feb 2017 | Published: 08 Feb 2017

Hewlett Packard Enterprise

Why IT Is Slowly Embracing Composable Infrastructure
sponsored by Hewlett Packard Enterprise
EGUIDE: In this guide, you'll discover how to simplify IT orchestration and improve dynamic resource allocation with a combined composable infrastructure and OpenStack-based hybrid cloud platform. Read on to both meet expanding workload demands and improve access to on-premises IT resources.
Posted: 09 Feb 2017 | Published: 06 Feb 2017

Hewlett Packard Enterprise
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