ITIL White Papers

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ITIL White Papers (View All Report Types)
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Improve IT Visibility, Avoid Change Failures sponsored by Hewlett Packard Enterprise WHITE PAPER: This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management. Posted: 02 Jun 2014 \| Published: 31 Dec 2012 TOPICS: Application Portfolio Management \| Change Management \| CMDB \| IT Infrastructure \| IT Service Management \| ITIL

Transform IT: Transform the Enterprise sponsored by ServiceNow WHITE PAPER: Discover the three IT imperatives for a CIO-led transformation, and learn how CIOs are adopting strategies to change IT. Posted: 19 May 2014 \| Published: 19 May 2014 TOPICS: CIOs \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| ITIL

How to Develop Custom Apps Quickly, Easily and Cost Effectively sponsored by ServiceNow WHITE PAPER: Learn how codifying and automating unique processes with custom applications can save organizations time and money. Posted: 19 May 2014 \| Published: 19 May 2014 TOPICS: Application Development \| Applications Management \| IT Management \| IT Service Management \| ITIL

Top 8 Considerations to Enable and Simplify Mobility sponsored by ServiceNow WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility. Posted: 19 May 2014 \| Published: 19 May 2014 TOPICS: Handheld Devices \| IT Management \| IT Service Management \| ITIL \| Mobile Device Management

Consolidation: The Foundation For IT and Business Transformation sponsored by ServiceNow WHITE PAPER: Explore how to consolidate legacy, redundant IT services to accelerate growth, cut costs and complexities, and more. Posted: 19 May 2014 \| Published: 31 Jul 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| ITIL

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

Adopting ITSM Technology to Support ITIL Initiatives sponsored by ServiceNow WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services. Posted: 19 May 2014 \| Published: 07 May 2013 TOPICS: Asset Management Services \| IT Asset Management \| IT Management \| IT Service Management \| ITIL \| Software as a Service \| Systems Management \| Systems Management Services

The Perfect Combo: ITIL, ITSM and Social Media sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk. Posted: 24 Feb 2014 \| Published: 24 Feb 2014 TOPICS: IT Management \| IT Service Management \| ITIL \| Social Computing \| Social Networking

Efficient and Effective Strategies for ITIL and ITSM sponsored by ORSYP WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Data Center Management \| Data Centers \| IT Best Practices \| IT Departments \| IT Management \| IT Management Services \| IT Service Management \| ITIL

Application Rationalization Datasheet sponsored by Apptio WHITE PAPER: To achieve decision agility, IT organizations need a scalable way to make business sense out of disconnected financial, operational, and project data about their application portfolio. Read on to learn more about innovative solutions! Posted: 16 Oct 2013 \| Published: 15 Oct 2013 TOPICS: Application Deployment \| Application Infrastructure \| Application Life-Cycle Management \| Application Performance Management \| Applications Management \| IT Infrastructure \| IT Management \| ITIL

Connecting the Clouds: Best Practices for Integrating IT Service Management sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service. Posted: 08 Oct 2013 \| Published: 08 Oct 2013 TOPICS: Cloud Computing \| Integration Server Software \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL \| Software as a Service

Managing Enterprise Assets and IT Assets in a Converged World sponsored by IBM WHITE PAPER: This EMA report provides guidelines for how to plan a more effective EAM strategy, including maturity levels, processes, and technologies. IBMs Maximo Asset Management and SmartCloud Control Desk functionality and architecture will be introduced and the impact these applications have in use-case deployments in 3 different verticals will be stressed Posted: 10 Sep 2013 \| Published: 31 May 2013 TOPICS: Asset Management Services \| Converged Networks \| Data Center Infrastructure Efficiency \| Data Center Management \| Enterprise Asset Management Software \| IT Asset Management \| IT Asset Management Software \| IT Management \| ITIL

Managing City Assets: A New Perspective; A New Model; and Transformed Value sponsored by IBM WHITE PAPER: In this white paper, you will learn about a leading technical approach that accelerates implementation, substantially removes funding hurdles, ensures an ongoing solution and incentivizes cities to migrate from a fragmented, costly and inadequate model to a common leading-edge solution. Posted: 10 Sep 2013 \| Published: 10 Sep 2013 TOPICS: Asset Management Services \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Management \| ITIL \| Software as a Service

The Ultimate Technology Business Management Guide sponsored by Apptio WHITE PAPER: In this asset, read about Apptio, the leading provider of TBM solutions. Their suite of applications and SaaS delivery model provide IT organizations an efficient and cost effective approach to quickly adopt and realize the ongoing benefits of TBM. Posted: 03 Sep 2013 \| Published: 03 Sep 2013 TOPICS: Application Development \| Application Infrastructure \| Application Performance Management \| Applications Management \| Cloud Computing \| IT Service Management \| ITIL \| SaaS ERP

Realizing integrated interconnected service chain sponsored by IBM WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise. Posted: 17 Jul 2013 \| Published: 30 Jun 2012 TOPICS: Cloud Computing \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL \| Outsourcing \| Service Level Management

The Perfect Combo: ITIL, I.T. Service Management, and Social Media sponsored by BMC Software, Inc. WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: Customer Service \| Help Desk Management \| Help Desks \| Infrastructure Management \| IT Infrastructure \| IT Service Management \| ITIL

Why Buy Vs. Build Serena Service Manager sponsored by SERENA Software, Inc. WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider. Posted: 04 Apr 2012 \| Published: 04 Apr 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Service Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| ITIL

Creating and Managing value with IBM Tivoli Service Management center for System z sponsored by IBM WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management. Posted: 14 Feb 2012 \| Published: 30 Apr 2008 TOPICS: Application Performance Management \| Application Portfolio Management \| Business Service Management \| Business Service Management Software \| IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| ITIL \| System z \| Systems Management

Getting Started: A Manager's Guide to Implementing Capacity Management sponsored by TeamQuest Corporation WHITE PAPER: Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach. Posted: 12 Oct 2011 \| Published: 12 Oct 2011 TOPICS: Budgeting \| Business Performance Management \| Business Process Management \| Capacity Planning \| IT Service Management \| ITIL \| Predictive Performance Management \| Strategic Planning

IT Service Assurance: Achieve proactive IT operations sponsored by BMC-Accenture WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential. Posted: 22 Aug 2011 \| Published: 22 Aug 2011 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| ITIL

IT Service Management: Lay the foundation for reliable IT operations and support sponsored by BMC-Accenture WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential. Posted: 19 Aug 2011 \| Published: 19 Aug 2011 TOPICS: IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| ITIL \| SOA

IT Service Automation: Streamline and Automate Key Functions and Processes sponsored by BMC-Accenture WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process. Posted: 19 Aug 2011 \| Published: 19 Aug 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| Business Service Management \| Data Center Management \| ITIL

Serena Service Manager sponsored by SERENA Software, Inc. WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation. Posted: 10 Aug 2011 \| Published: 31 Jul 2011 TOPICS: Business Process Management \| IT Governance \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| ITIL

Why Service Level Management is Mission Critical for all IT Service Providers sponsored by Autotask Corporation WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. Posted: 10 Dec 2010 \| Published: 10 Dec 2010 TOPICS: Billing Software \| CRM \| ITIL \| Reporting Software \| SaaS business intelligence \| Service Level Management \| SLA

Solving Scripting Problems with Technology: The Limitations of Scripting in a Complex Business Environment sponsored by Network Automation, Inc WHITE PAPER: This paper explains that as automation tools continue to evolve in a quest to deliver the most comprehensive set of automated capabilities, the notion of writing scripts will be rendered anachronistic. Continue reading to learn more about the shift from scriping to dynamic, intelligent process automation. Posted: 27 Oct 2010 \| Published: 27 Oct 2010 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| FTP \| IT Management \| ITIL \| ROI \| Scripting