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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
ITIL White Papers (View All Report Types)
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The Business Value of Red Hat CloudForms
sponsored by Red Hat
WHITE PAPER: This report highlights a vendor-agnostic platform for self-service provisioning and workload life-cycle management across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Download now to learn how to use this tool to deliver services with agility across your entire ecosystem.
Posted: 08 Feb 2018 | Published: 31 Oct 2017

Red Hat

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

Unleash the Creative Force of Today's Workers
sponsored by Dell and Intel
WHITE PAPER: Companies with happier employees have 81% higher customer satisfaction. Read on to learn how to foster greater workforce productivity by deploying a portfolio of technologies that empowers the creative workforce. You'll see how employee satisfaction leads to generating new products, services, and more satisfied customers.
Posted: 24 Jan 2018 | Published: 31 Dec 2017

Dell and Intel

A Practical Approach to ITIL Adoption
sponsored by ServiceNow
WHITE PAPER: Many of your peers are already reaping the benefits of ITIL adoption, but if you plan on following suit there are a number of common mistakes you should try to avoid. Read this whitepaper to learn the biggest ITIL pitfalls and how to avoid them.
Posted: 22 Jan 2018 | Published: 31 Dec 2017

TOPICS:  ITIL
ServiceNow

Guide to ITIL Certifications and Tips for Exam Success
sponsored by Global Knowledge
WHITE PAPER: More certifications means more money in your pocket at the end of the week. ITIL is becoming an increasingly important field. This guide covers everything you need to know about different ITIL certifications and offers advice about the examinations.
Posted: 05 Jan 2018 | Published: 12 Dec 2017

Global Knowledge

IT Trailblazers Reveal a Path to Business Value from App Transformation
sponsored by Atos
WHITE PAPER: Trailblazers, better known as early-adopters, identified cost control as only the eighth most important benefit of cloud migration. What are the top benefits? Access this white paper for the real reasons you should move to the cloud, and understand the operational effects it will have on your organization.
Posted: 28 Nov 2017 | Published: 28 Nov 2017

Atos

Red Hat CloudForms Unifies and Improves Service Delivery and Management
sponsored by Red Hat
WHITE PAPER: This paper presents an economic analysis of Red Hat CloudForms, which can automate operational processes and unify service management across multivendor virtual and cloud environments. Read on to streamline service delivery with features such as automated policy enforcement and remediation, and more.
Posted: 31 Oct 2017 | Published: 31 Oct 2016

Red Hat

Continuous Integration and Delivery with Ansible
sponsored by Red Hat
WHITE PAPER: If your team is struggling to enable continuous integration and continuous deployment (CI/CD), it may be time to consider implementing an IT automation engine. Read on here to learn about an open source automation engine that could help you enable CI/CD with zero downtime.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat

How to Achieve a Successful Microservices Architecture
sponsored by Red Hat
WHITE PAPER: Discover how to achieve success with microservices here. Read on to build your microservices foundation to improve upon service-oriented architecture, and thus benefit from easier development and maintenance, independent scalability of application components, and more.
Posted: 26 Oct 2017 | Published: 31 Dec 2016

Red Hat

Keeping Leadership Happy with IT Service and Support
sponsored by Samanage
WHITE PAPER: It can be difficult to know how your service desk is really performing. Are you meeting the SLAs set in place and do your technicians have appropriate workloads? Access this white paper to learn how you can implement performance tracking and reporting into your service desk solution.
Posted: 07 Sep 2017 | Published: 31 Mar 2016

TOPICS:  ITIL
Samanage

7 Key Metrics that Bring Visibility to the Service Desk
sponsored by Samanage
WHITE PAPER: Download this infographic that shows 7 metrics to measure the success of your service desk. From cost per ticket to mean time to resolve, this brief guide will help you evaluate the success of your service desk, and highlight any areas that may need extra focus.
Posted: 07 Sep 2017 | Published: 14 Sep 2017

TOPICS:  ITIL
Samanage

Hyperconverged Infrastructure: Understanding Workloads, Data Services, and Costs
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This report covers the major variations in workloads and data services that can impact your HCI selection. Read on to learn the critical contributors involved in formulating a comprehensive, economic model for evaluating HCI—and why storage is at the heart of evaluation.
Posted: 10 Aug 2017 | Published: 08 Mar 2017

Hewlett Packard Enterprise

Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017

Rackspace

Powering Up Digital Transformation with a 5-pillar Strategy
sponsored by Commvault
WHITE PAPER: Read on to examine the 5 pillars of digital transformation planning, including how to obtain buy-in from key influencers, conduct careful analysis of budget needs, and more. Discover here how to bring real digital-based business value to your organization.
Posted: 09 May 2017 | Published: 31 Dec 2016

Commvault

Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 17 Mar 2017 | Published: 17 Mar 2017

ServiceNow

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

Best Practices for Deploying VMware vRealize Suite
sponsored by VMware
WHITE PAPER: Use the established best practices illustrated in this guide to ensure a fast, low-risk deployment of a unified cloud management platform that will ease IT complexity. Read on to enact comprehensive cloud management with the tips outlined here, and learn more.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Top Trends Driving the Need for Unified Cloud Management
sponsored by VMware
WHITE PAPER: Managing diverse multi-cloud environments is a major hassle without proven (and secure) cloud-centric management solutions. Find out the top trends driving the need for cloud-centric management as we reveal how to best take control with unified cloud management tools, tactics and techniques.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER: Migrating to a modern ITSM platform has myriad benefits. So why aren't more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it.
Posted: 19 Sep 2016 | Published: 01 Aug 2016

ServiceNow

Navigating the Journey to IT Transformation: Breaking Down the Definition
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Download this white paper to weigh your infrastructure options—including DIY, reference architectures, and buying—and in particular, discover how converged and hyper-converged implementation will help your organization focus on other value-added activities.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

Unified Infrastructure Management for Databases: An Overview
sponsored by CA Technologies
WHITE PAPER: Discover unified database infrastructure management that delivers comprehensive monitoring across multiple database servers, as well as will uncover performance bottlenecks. Access now to ensure database integrity with a solution that supports Oracle, IBM DB2, SQL Server, Sybase, and IBM Informix.
Posted: 23 Sep 2016 | Published: 31 Dec 2014

CA Technologies

Deepen Visibility into Cloud and Hybrid IT with Unified Infrastructure Management
sponsored by CA Technologies
WHITE PAPER: Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.
Posted: 07 Sep 2016 | Published: 30 Jun 2016

CA Technologies
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