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DEFINITION: Emotional intelligence (EI) is the area of cognitive ability involving traits and social skills that facilitate interpersonal behavior. Intelligence can be broadly defined as the capacity for goal-oriented adaptive behavior; emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation.The term first appeared in 1985, in Wayne Payne's doctoral thesis,  … 

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Human Resources Management Reports
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The Human Resources Service Delivery Book of Knowledge
sponsored by ServiceNow
EBOOK: The ServiceNow K20 Digital Experience offered over 1,000 high-value online keynotes, presentations, demos, and training across 19 channels. Download this eBook to explore some of the most popular and compelling presentations from the event, and get insight on how some of ServiceNow’s biggest customers use the solution to streamline HRSD.
Posted: 29 Jan 2021 | Published: 29 Jan 2021

ServiceNow

Understanding the Impact of Enterprise Service Management
sponsored by ServiceNow
EBOOK: Thanks to the superior consumer-world service experiences they receive in their personal lives, your organization’s employees now want and expect a better service experience from HR, finance, legal, IT and other parts of the business. To help you determine how to best do that, ServiceNow put together this eBook. Download your copy to learn more.
Posted: 28 Jan 2021 | Published: 28 Jan 2021

ServiceNow

The Total Economic Impact™ Of ServiceNow HR Service Delivery
sponsored by ServiceNow
ANALYST REPORT: ServiceNow’s Employee Workflows solution helps organizations drive employee productivity by delivering the right experiences for the hybrid workforce. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four HRSD customers. Explore their key findings in this report.
Posted: 28 Jan 2021 | Published: 28 Jan 2021

ServiceNow

Digital Employee Experience
sponsored by SocialChorus
WHITE PAPER: As remote and hybrid working become more popular—and permanent—providing an engaging digital employee experience (DEX) becomes increasingly important. Download this white paper for expert recommendations on how to provide the optimal DEX—based on results from SocialChorus’s recent survey.
Posted: 26 Jan 2021 | Published: 26 Jan 2021

SocialChorus

Build Your Bench Strength
sponsored by Cornerstone OnDemand
WHITE PAPER: Succession planning is an essential part of any small, medium, or growing business’ employee development strategy. It can help ensure you have the right people in the right roles—whether it’s for a planned or unexpected vacancy. Get started with succession planning today when you download this eBook.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Cornerstone OnDemand

Learning Management Survey
sponsored by Cornerstone OnDemand
WHITE PAPER: To get a read on the state of organizational learning, Cornerstone OnDemand recently conducted a survey that asked questions on: learning strategy and impact, learning maturity models, and more. Explore their findings, and expert recommendations, in this white paper.
Posted: 21 Jan 2021 | Published: 21 Jan 2021

Cornerstone OnDemand

Guide to building an effective employee experience strategy
sponsored by ServiceNow
EGUIDE: What does employee experience really mean, and how can organizations implement an EX strategy when the concept seems so amorphous? Find out in this expert guide to building an EX strategy.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

ServiceNow

How AI Will Impact Employee Hiring, Engagement, And Retention
sponsored by Emmersion Learning
WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Emmersion Learning

Engineering the Technical Interview
sponsored by Karat
WHITE PAPER: Conducting successful technical interviews is a huge challenge for many organizations. Download this white paper to explore a framework that can help your developers and hiring teams run productive, and consistent technical interviews.
Posted: 11 Jan 2021 | Published: 11 Jan 2021

Karat

The Future Now Of Work
sponsored by Mitel Networks, Inc
RESOURCE: As the definition of work continues to evolve, communications services and technology are advancing. In this guide, explore some of the challenges and opportunities that come with this new way of work, as well as advice from analysts and practitioners in the field.
Posted: 04 Jan 2021 | Published: 04 Jan 2021

Mitel Networks, Inc

How the Flatiron Health Engineering Team Accelerated Hiring By 4x
sponsored by Karat
CASE STUDY: Healthcare technology and services company, Flatiron Health, was facing a seemingly impossible challenge; their small recruiting team needed to hire 100 software engineers within one year. Download this case study to see how Flatiron was able to reach their hiring target 6 months early—among other benefits—with the help of Karat.
Posted: 31 Dec 2020 | Published: 31 Dec 2020

Karat

The Only Certainty Is Uncertainty
sponsored by Mitel Networks, Inc
EBOOK: In a post-COVID-19 world, managers and employees are challenged to find newer and more engaging ways to communicate, collaborate and innovate. In this eBook, explore Frost & Sullivan’s best practices for post-pandemic success, and the 3 areas they recommend focusing on.
Posted: 30 Dec 2020 | Published: 30 Dec 2020

Mitel Networks, Inc

What Every Distributed Workforce Needs
sponsored by VMware International Unlimited Company
RESOURCE: As your organization implements new remote-work policies, a key area of focus should be your infrastructure. Otherwise, getting up and running quickly will be challenging. Explore the 3 critical capabilities your infrastructure should be able to support, and how to establish them, in this infographic.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

VMware International Unlimited Company

Southern Company Gas Case Study
sponsored by SocialChorus
CASE STUDY: Learn how Southern Company Gas was able to create a digital employee experience that everyone could enjoy with the help of SocialChorus’ FirstUp platform in this case study.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

SocialChorus

The Role of Leadership in the Return to Work
sponsored by RingCentral
EBOOK: With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

Remote Agent Playbook
sponsored by RingCentral
WHITE PAPER: Transitioning to remote work has presented a lot of challenges for contact centers. Download this playbook to learn what strategies and tools you can implement today in your contact center to better support agents and customers during emergency situations.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

The Digital Transformation Talent Imperative
sponsored by MATRIX Resources
WHITE PAPER: Explore supply and demand stats for different IT roles, as well as 3 strategies to help you attract the right talent, in this white paper.
Posted: 09 Dec 2020 | Published: 09 Dec 2020


How Boeing Elevated its Digital Employee Experience
sponsored by SocialChorus
CASE STUDY: In this webinar, Randy Liss, Communications at Boeing, will share how the company made its digital employee experience better for every worker, including the company’s tens of thousands of frontline employees—with their first-ever workforce communications platform: Boeing News Now (BNN).
Posted: 01 Dec 2020 | Published: 01 Dec 2020

SocialChorus

HR on ServiceNow
sponsored by ServiceNow
VIDEO: Deloitte is rapidly innovating with ServiceNow to prioritize a digital workplace that streamlines interactions and provides employees with a seamless experience. Inside, learn how Deloitte is optimizing business outcomes by leveraging ServiceNow as an end-to-end digital workflow platform.
Posted: 16 Nov 2020 | Premiered: 16 Nov 2020

ServiceNow

NWN Experience Management Platform - ATS & Security
sponsored by NWN Corporation
WEBCAST: Delivering a good experience—both for employees and customers—is crucial to overall success, which is why many organizations decide to implement an experience management platform. Learn about NWN’s experience management offering and the benefits you could achieve with it in this video.
Posted: 12 Nov 2020 | Premiered: Nov 12, 2020

NWN Corporation

HSBC Revamps HR Services and Employee Experience
sponsored by ServiceNow
CASE STUDY: Examine this brief case study to discover how HSBC turned their legacy, manual HR processes around with a digital HR solution that includes integrated, cloud-based HR software.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

ServiceNow

The Road To Digital Experience Success
sponsored by Dell Technologies and Intel
EBOOK: Mid-size organizations must accelerate their internal digital experience improvement efforts now before it is too late. Grab a copy of this Forrester eBook to explore results from their recent survey, and expert insight for improving employee experience.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

Dell Technologies and Intel

Digital experience focus broadens to encompass employees
sponsored by ComputerWeekly.com
EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.
Posted: 05 Nov 2020 | Published: 05 Nov 2020

ComputerWeekly.com

Find your path to resilience in the new normal
sponsored by ServiceNow
WEBCAST: Booking.com started from a messy place; +50 important excel sheets, across several departments. This became way too much to manage, especially in a progressively, quick changing, fast-growing company like Booking.com. ServiceNow helped organise their puzzle pieces while they built towards the image on the front of the box.
Posted: 04 Nov 2020 | Premiered: Nov 4, 2020

ServiceNow

Designing future-proof HR processes
sponsored by ServiceNow
WEBCAST: Rainer Grosse explains how the Self Service Portal MyAllicia is used on the technical basis of ServiceNow and the many possibilities the portal offers users. From transparency and mobile access to incident management. The planned use of the "Safe workplace application" will also be part of his presentation.
Posted: 04 Nov 2020 | Premiered: Nov 4, 2020

ServiceNow
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