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Customer Relationship Optimization

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Customer Relationship Optimization Reports
 
Accelerate Conversions, Increase Engagement, Build Customer Loyalty
sponsored by Algolia
WHITE PAPER: Shopper expectations are higher than ever. Yet, an appealing product offering isn't enough to maximize conversion and ultimately revenue. In this resource, learn how you can increase engagement and drive loyalty through relevant content, as well as understand your customers with powerful analytics.
Posted: 18 Mar 2019 | Published: 18 Mar 2019

Algolia

inQuba Delivers Context for Enhanced Customer Experience
sponsored by TIBCO
CASE STUDY: In this case study, learn how inQuba America was able to use TIBCO to successfully exchange data with clients' core operational and financial systems, get an in-depth view of how customers interact with their business, and more.
Posted: 04 Feb 2019 | Published: 31 Dec 2016

TIBCO

State of Service: Insights and trends from over 2,600 global service trailblazers
sponsored by Salesforce
EBOOK: What makes a high performing customer service team? In this 57-page report from SalesForce, discover what 2,600 customer service professionals from around the globe have to say about the hallmarks of exceptional customer service, and unlock the secrets to becoming a top performing customer service team.
Posted: 08 Mar 2019 | Published: 08 Mar 2019

Salesforce

Contact Center Trends to Watch
sponsored by ShoreGroup
RESOURCE: Customer service providers need to adapt in order to survive. In this guide, discover the 5 technological trends customer service providers are using to keep up with their customers, and explore how these technologies are revolutionizing the world of customer service while driving innovation across the industry.
Posted: 07 Mar 2019 | Published: 31 Dec 2017

ShoreGroup

Miami Heat Delivers Realtime Personalized Digital Experiences with a Headless CMS
sponsored by Contentstack
CASE STUDY: The Miami HEAT may by NBA champions, but their CMS certainly wasn't a winner. To see how Contentshack helped these 3-time NBA champions captivate audiences both on and off the court, read the full case study below.
Posted: 29 Jan 2019 | Published: 29 Jan 2019


Investigating the Customer Support Persona: A Survey of Customer Support Professionals
sponsored by Squelch
RESEARCH CONTENT: Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.
Posted: 12 Mar 2019 | Published: 31 Mar 2018

Squelch

Employees Are Customers, Too: Why Building a Better Internal Help Desk Matters
sponsored by Zendesk
RESOURCE: In this blog post, discover how unifying your help desk can help your organization achieve higher engagement, and build better CX strategies.
Posted: 14 Mar 2019 | Published: 30 Jan 2019

Zendesk

5 Must-Haves for Compelling Customer Engagement
sponsored by Xpertdoc
EBOOK: How do you create compelling customer engagement? In this e-book, uncover 5 essential strategies for driving customer engagement with digital document creation and management. Download now to get started building your customer engagement strategy, and explore the benefits of a personalized approach.
Posted: 08 Feb 2019 | Published: 08 Feb 2019

Xpertdoc

Why You Need Intelligent Search To Scale And Optimize Customer Support
sponsored by Attivio
EBOOK: Intelligent search can help organizations build 360-degree customer profiles and manage changing customer expectations. Download this white paper to discover how intelligent search can help your business build customer loyalty and leverage the powers of AI.
Posted: 31 Jan 2019 | Published: 31 Jan 2019

Attivio

The Many Flavors of Self-Service Measurement
sponsored by Zendesk
WHITE PAPER: Download this white paper to learn about the spectrum of self-service metrics and the business priorities they address, and find out how you can build a community with better customer relationships.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Zendesk
 

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