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Customer Relationship Optimization

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Customer Relationship Optimization Reports
 
The Benefits of an Omnichannel Contact Center
sponsored by West IP Communications
EGUIDE: In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.
Posted: 29 Mar 2019 | Published: 29 Mar 2019

West IP Communications

Overcome the Greatest MSP Challenge: Customer Acquisition
sponsored by Unitrends
EBOOK: This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.
Posted: 01 May 2019 | Published: 14 Mar 2019

Unitrends

It's Good to Talk Even in a High Tech World
sponsored by BT
WHITE PAPER: View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

BT

Simple Data-Driven Strategies for Successful Account-Based Marketing
sponsored by TechTarget
EBOOK: Lots of vendors are promising account-based marketing (ABM) will be the next big-break of the marketing world—but what exactly is it? In this e-book, discover the ins-and-outs of ABM. Explore the differences between an overlay and value-add ABM approach, and unlock 7 ways to create value with your new ABM strategy.
Posted: 09 May 2019 | Published: 09 May 2019

TechTarget

Top 10 retail technology stories of 2019
sponsored by ComputerWeekly.com
EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?
Posted: 24 Dec 2019 | Published: 24 Dec 2019

ComputerWeekly.com

Why Aren't Your Self-Service Options Landing?
sponsored by Coveo
EGUIDE: Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.
Posted: 24 Sep 2019 | Published: 23 Sep 2019

Coveo

Is AI Really What Customers Want?
sponsored by BT
WHITE PAPER: Chances are, your vision of the contact center of the future includes a smoothly running omnichannel set up, with AI taking the lead in transactions. But how close is this utopia? And is it what consumers really want? Find out in this white paper, which delves into research on what consumers really want from their contact center CX.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

BT

What Are the Biggest Challenges for Brand Manufacturers?
sponsored by Salsify
WHITE PAPER: Managing an online storefront is daunting—read this white paper to learn the challenges that many businesses are facing with online retail, and learn how they are staying competitive by abandoning old product information management systems in favor of more integrated and wide-ranging programs.
Posted: 05 Feb 2020 | Published: 12 Dec 2019

Salsify

The long march of S/4 Hana
sponsored by ComputerWeekly.com
EGUIDE: S/4 Hana, the ERP system built on SAP's in-memory, columnar database Hana has been on a long march through the enterprise since its launch in February 2013. In this e-guide, we discuss the pros and cons of upgrading to S/4 Hana, what the future has in store for the system and how its users are feeling about C/4 Hana integration.
Posted: 29 Oct 2019 | Published: 29 Oct 2019

ComputerWeekly.com

The Road to Agent Experience Maturity: A Self-Assessment
sponsored by NICE inContact
RESEARCH CONTENT: In recent years, the focus in the contact center industry has primarily been on improving CX, but what’s often not adequately addressed is the agent experience (AX). Download this white paper to review a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

NICE inContact
 

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