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Customer Relationship Optimization

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Customer Relationship Optimization Reports
Digital Experimentation - Discover the secret weapon
sponsored by Optimizely
VIDEO: In this brief company video, find out how experimentation has helped start-up company, Secret Escapes, address key strategy concerns and establish a place for themselves in the highly competitive travel market.
Posted: 10 Dec 2018 | Premiered: 10 Dec 2018


Why Omnichannel Customer Support is No Fairytale
sponsored by Zendesk
WHITE PAPER: Omnichannel is how you can meet your customers where they are, wherever they are. In this white paper, explore 5 common misconceptions about omnichannel support, and find out why it's a must-have.
Posted: 25 Oct 2018 | Published: 25 Oct 2018


Optimizely Guide Book
sponsored by Optimizely
RESOURCE: There are plenty of A/B testing tools on the market, and plenty of marketing and web management tools with testing capabilities. However, many of them are costly, time consuming, and can lead to skewed results. In this guidebook, Nucleus Research highlights the Optimizely platform and top benefits customers have experienced since implementing.
Posted: 30 Nov 2018 | Published: 31 Mar 2017


How Established Companies Win With Digital Transformation
sponsored by Zendesk
RESOURCE: Digital transformation can be a daunting task for large companies that have a diverse customer base, specialized teams scattered across the globe, and pre-existing systems. Read this resource for more information about how your organization can use these 6 suggestions to deliver quality customer service during digital transformation.
Posted: 24 Oct 2018 | Published: 24 Oct 2018


Why You Should Score Sales Reps
sponsored by Rekener
WHITE PAPER: In this white paper, learn about sales rep scorecards and how they can provide sales leaders with an easy and actionable way to score their reps. Find out how managers can score and compare reps and teams to get a real time snapshot of where reps rank.
Posted: 20 Sep 2018 | Published: 20 Sep 2018


Research: Preparing for Account-Based Marketing
sponsored by TechTarget
RESEARCH CONTENT: According to SiriusDecisions, 62% of B2B companies now have a full ABM program in place. But the transition to an ABM model doesn't come without some growing pains. Read this e-book to learn how to assess your ABM readiness.
Posted: 30 Nov 2018 | Published: 30 Nov 2018

TOPICS:  CRM | Marketing | Sales

The Action Gap: What's Causing All the Disappointment in your VOC Program and How to Fix it
sponsored by Concentrix
WHITE PAPER: Sentiment around voice of customer (VOC) software has changed from enthusiasm to disappointment due to their continued failure to deliver on promised ROIs. In this article, learn how you could deliver on missing ROIs by closing the "Action Gap" in your VOC software with 4 simple steps.
Posted: 17 Dec 2018 | Published: 17 Dec 2018


Omnichannel Support Made Easy With Zendesk
sponsored by Zendesk
RESOURCE: For many businesses, keeping up with evolving customer expectations can be difficult. In research conducted by Loudhouse, customers are less patient and expect more from their customer service than they did 3 years ago. Read this resource to learn more about how to evolve with customer service expectations.
Posted: 01 Nov 2018 | Published: 01 Nov 2018


Global Law Firm Embraces AI-Powered Search and Recommendations
sponsored by Coveo
CASE STUDY: Like many modern businesses, a global law firm needed to deliver more personalized experiences and increase conversions. Download this case study to learn more about how the law firm used AI search personalization to increase conversions and create more personalized experiences.
Posted: 09 Oct 2018 | Published: 09 Oct 2018


Go Beyond the Contact Center with Mobile-First Customer Experiences
sponsored by Oracle
EBOOK: Customer experience is a core pillar of your digital transformation strategy. It is about delivering a truly personalized, contextual, and meaningful experience to customers across the entire engagement lifecycle. Uncover 10 considerations for redefining the engagement model and reinventing the customer experience.
Posted: 05 Nov 2018 | Published: 05 Nov 2018


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