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Customer Relationship Optimization Reports
 
IDC Vendor Spotlight: Enhancing the Customer Experience Through Data-Driven Assurance, AI, and Automation
sponsored by ServiceNow
WHITE PAPER: While many businesses have always emphasized improving the customer experience, this philosophy is now spreading to the B2B market as well. But if experience is king, how can you build it the right throne? Check out this IDC white paper and learn how building the right customer experience requires building the right platform—and more.
Posted: 14 May 2020 | Published: 01 Jan 2020

ServiceNow

Are consumers ready for outbound AI powered services?
sponsored by BT
WHITE PAPER: Download this white paper to explore research and tips on how to implement AI in outbound customer services—without negatively affecting your company’s brand.
Posted: 23 Apr 2020 | Published: 23 Apr 2020

BT

How Holiday Inn Re-vamped their Contact Center with CallMiner
sponsored by CallMiner
WEBCAST: Holiday Inn Club Vacations is a collection of resorts in the U.S. Hoping to expand their contact center and better meet compliance requirements, the company implemented CallMiner’s Eureka platform. Learn about Holiday Inn’s experience and the benefits Eureka helped them realize in this brief video.
Posted: 19 Mar 2020 | Premiered: Mar 19, 2020

CallMiner

Customer service technologies revolutionize CX engagements
sponsored by ServiceNow
EGUIDE: Customer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service
Posted: 22 Jan 2020 | Published: 22 Jan 2020

ServiceNow

Future-Proof Your Digital Experiences
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.
Posted: 30 Apr 2020 | Premiered: Feb 17, 2020


3 Ways to Make Order Confirmation Emails More Memorable
sponsored by SFG
WHITE PAPER: The order confirmation email is an important step in the ecommerce order process. Like any touchpoint during the customer lifecycle, it’s an opportunity to engage customers and build brand loyalty. Download this white paper for 3 tips that can help you enhance these messages and make them more memorable.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

SFG

A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center
sponsored by Vonage
WHITE PAPER: While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center
Posted: 15 Apr 2020 | Published: 15 Apr 2020

Vonage

How to Optimize the Performance of your Digital Experience Platform
sponsored by Rackspace
WEBCAST: Cutting-edge digital experience platforms can deliver a powerful competitive advantage, but implementing and maintaining them is often difficult, expensive and time-consuming. But Rackspace’s Application Services for Digital Experience can help. Watch this webinar to learn how they can help you architect, monitor and host your DEP.
Posted: 19 May 2020 | Premiered: May 19, 2020

Rackspace

Conversational Automation: A Snapshot Guide to Building your AI Chatbot Strategy
sponsored by Talkdesk
WHITE PAPER: An ever-expanding number of chatbot software providers, paired with continuous advancement in technology, and competitors shouting about their own AI projects, can make you want to rush deployment. But doing that is risky. Download this guide for clarity on how to create the right chatbot implementation strategy for you, quickly and easily.
Posted: 02 Dec 2019 | Published: 02 Dec 2019

Talkdesk

Beyond the Engagement Layer: How FSIs are Refocusing on Customers
sponsored by ServiceNow
WEBCAST: Watch this webinar to learn how financial services organizations can connect workflows across front, middle, and back offices with a single system to offer better customer and employee experiences, while reducing cost, improving risk and compliance, and increasing operational resilience.
Posted: 28 May 2020 | Premiered: May 28, 2020

ServiceNow
 

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