Contact Center Outsourcing

VIDEO: Download this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their other applications.

Posted: 20 Nov 2018 | Premiered: 15 Nov 2018

WEBCAST: With the onslaught of cyberattacks that have occurred this year, data security has never been a higher priority for organizations, especially for contact centers. Learn from 2 leaders in the data security field about top data security regulations, laws and standards affecting contact center governance, and more.

Posted: 18 Jun 2018 | Premiered: Jun 13, 2018

WHITE PAPER: Inside, learn about the challenges in creating an exceptional customer experience, the value of a contact center that supports all channels, and best practices for positively impacting customers.

Posted: 21 Mar 2018 | Published: 31 Dec 2017

RESEARCH CONTENT: Download this IDC report to learn how UCC tools can enable organizations to operate and grow the business in new ways, help capitalize on and establish new innovative business models, and deliver more comprehensive worker and customer experiences.

Posted: 26 Nov 2018 | Published: 29 Jun 2018

DATA SHEET: Empower your organization with the feature-rich functionality and scalability of cloud. Discover how to mobilize your workforce, thereby producing a seamless customer and patient experience, by leveraging a unified communications platform that unites telephony, messaging, conferencing, ACD, video and UC.

Posted: 06 Jul 2016 | Published: 06 Jul 2016

EGUIDE: Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.

Posted: 14 May 2018 | Published: 14 May 2018

EGUIDE: Foundations Recovery Network, a US-based rehab network, needed to know if they were getting their money's worth advertising on Google – more imperative due to the high online competition in the substance abuse recovery field. Learn how they leveraged new call-tracking software to understand if their marketing strategy was worth it.

Posted: 23 May 2017 | Published: 16 May 2017

WHITE PAPER: This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.

Posted: 11 Nov 2013 | Published: 11 Nov 2013

RESOURCE: Access this brief resource to find fast facts about the mobile user experience, and find out why the user experience should be at the top of every enterprise's list. View now to discover how your mobile experience may be handicapping your business and damaging your brand presence.

Posted: 15 Dec 2014 | Published: 15 Dec 2014

EBOOK: In this e-guide, learn why organizations must align multichannel marketing automation software with user expectations, as well as have it reflect business processes. Additionally, unveil exclusive tips on how to choose a marketing automation tool that fits your business needs.

Posted: 16 Dec 2014 | Published: 16 Dec 2014