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Business Intelligence Software

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ALSO CALLED: Business Intelligence Tools, BI Software, BI Tools
DEFINITION: Software that explores operational key performance indicators that enable corporations to cut-costs and make decisions in real-time thus improving bottom line results.
Business Intelligence Software Reports
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E-Signature & Sales Operations: A Catalyst For Better Sales Performance
sponsored by Adobe Systems Incorporated
RESEARCH CONTENT: Download this research report to examine the usage of e-signature technology and how it can help elevate tactical effectiveness and efficiency in sales operations—while bolstering sales' overall ability to win revenue.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Adobe Systems Incorporated

How to Turn Your Contact Center into a Profit Generator
sponsored by Squelch
RESOURCE: In this article, glean the insight you need to turn your contact center into a profit generator. Learn how to elevate your customer service support team, and get started building a better CX strategy.
Posted: 26 Apr 2019 | Published: 22 Feb 2019

Squelch

Infographic: 2019 Europe IT Priorities - Business Applications
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we take a look at what the most popular business applications being deployed, the most popular deployment models and the most popular applications being deployed in SaaS mode. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019

ComputerWeekly.com

Tips to Choose the Right CX Cloud
sponsored by Oracle Corporation
EBOOK: In this ebook, explore how cutting-edge customer experience (CX) cloud platforms have drastically altered customer expectations with features such as personalization and data analytics, and explore your software options with a CX Cloud platform from Oracle.
Posted: 22 Apr 2019 | Published: 31 Dec 2018

Oracle Corporation

Marketing Technology: Too Much of a Good Thing?
sponsored by Bynder
WHITE PAPER: View this guide to learn how marketers can make more responsible technology purchases. Discover fundamental marketing technologies for each core function of your team, and review how to make the most of your existing tech.
Posted: 12 Apr 2019 | Published: 31 Dec 2018

Bynder

If You're Not Doing Electronic Signatures, You're Not Doing Digital Transformation
sponsored by Adobe Inc
WHITE PAPER: In this white paper, learn how transitioning from paper to electronic signatures can streamline your digital transformation. Explore how electronic signatures can accelerate your speed of business, and review what to look for in an electronic signature software.
Posted: 11 Apr 2019 | Published: 11 Apr 2019

Adobe Inc

Why Method R Should Form a Core Part of Your Journey to the Cloud
sponsored by Cintra
WHITE PAPER: With this white paper, discover how a cloud transition will affect your application and website performance, and learn how Cintra's Method R Workbench can help resolve Oracle-based latency issues before they impact customer experiences.
Posted: 11 Apr 2019 | Published: 31 Dec 2018

Cintra

Using Method R to Optimize a Slow-Running Application
sponsored by Cintra
WHITE PAPER: In this white paper, discover how organizations can achieve performance optimization through the use of Cintra's Method R Workbench. Learn how Method R Workbench can help diagnose slow-running applications, and explore the benefits of Method R for Oracle Database users.
Posted: 10 Apr 2019 | Published: 31 Dec 2018

Cintra

Fire-Breathing ABM: Orchestrating Target Account Plays "In-Fuze-d" with Rich Purchase Intent
sponsored by TechTarget
EBOOK: Many companies jump into ABM as if it were the equivalent of another campaign idea. Download this e-book to learn how purchase intent data can help sales & marketing teams drive success with fire-breathing ABM.
Posted: 09 Apr 2019 | Published: 09 Apr 2019

TechTarget

Beyond Predictive: What You Can't See Is Hurting Your ROI
sponsored by TechTarget
EBOOK: In this e-book, learn how your organization can leverage real purchase intent insight for more demand and better orchestration. Discover how TechTarget's Priority Engine can help B2B tech companies understand behavioral data about buyer's journey to drive ROI market insights with our groundbreaking software.
Posted: 09 Apr 2019 | Published: 31 Dec 2018

TechTarget

Optimizing the Agent Journey to Perfect the Customer Journey
sponsored by Avaya
WHITE PAPER: With this white paper, discover how updated quality management and workforce management tools can help contact centers create a first-class customer experience, and learn how to create a more empowered, engaged workforce through the use of omnichannel workforce management tools.
Posted: 08 Apr 2019 | Published: 31 Dec 2018

Avaya

10 Speech Analytics Needs to Know for CX Pros
sponsored by CallMiner
WHITE PAPER: With this white paper, learn about the opportunities speech analytics can offer your organization. Explore the benefits of speech analytics in the contact center, and uncover 10 'need to know' facts about speech analytics perfect for the CX and marketing professional.
Posted: 03 Apr 2019 | Published: 03 Apr 2019

CallMiner

Tone Matters! Gain Insights on Sentiment Through Speech Analytics
sponsored by CallMiner
VIDEO: In this webinar, discover the value speech analytics can bring to your organization. Glean expert insight from industry experts, and explore real-world use cases from those already employing speech analytics within their organizations.
Posted: 02 Apr 2019 | Premiered: 30 Jun 2018

CallMiner

Smart Analytics: From Data to Decisions
sponsored by Tableau Software
VIDEO: In this webinar, explore how smart analytics can improve your business process and digitally transform your organization. Hear from business intelligence industry experts, and decide if Tableau's analytical opportunities are right for you.
Posted: 01 Apr 2019 | Premiered: 01 Apr 2019

Tableau Software

The Benefits of an Omnichannel Contact Center
sponsored by West IP Communications
EGUIDE: In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.
Posted: 29 Mar 2019 | Published: 29 Mar 2019

West IP Communications

Putting Customer Conversations to Work: Interaction Analytics and AI Enhance the Customer Experience
sponsored by CallMiner
RESEARCH CONTENT: Download this white paper to find out how speech analytics can help organizations monitor agent performance, uncover trends within their customer calls, and create new revenue opportunities.
Posted: 29 Mar 2019 | Published: 31 Dec 2018

CallMiner

Going Paperless: 7 Ways Mobile Devices Improve Task Management
sponsored by Samsung Electronics
RESOURCE: In this article, explore how paperless technology can turn your manufacturing plant into a smart factory, and uncover 7 process improvements manufacturers can make with paperless solutions.
Posted: 29 Mar 2019 | Published: 05 Mar 2019

Samsung Electronics

Embracing Content Services: Setting the Vision for Your Organization
sponsored by Hyland
EBOOK: With the information provided in this e-book, discover how a centralized content services approach can help organizations consolidate their ECM software, strengthen their information ecosystem, and improve their content management strategies.
Posted: 29 Mar 2019 | Published: 31 Dec 2018

Hyland

Improve the Customer Experience with Speech Analytics
sponsored by CallMiner
WHITE PAPER: Download this white paper to explore how interaction analytics work, and review how speech and interaction analytics can help your organization improve customer satisfaction, increase productivity, and create stronger customer support teams.
Posted: 28 Mar 2019 | Published: 31 Dec 2018

CallMiner

Transform Multichannel Data into Information with Capture Technology
sponsored by Hyland
WHITE PAPER: In this white paper, uncover how capture technology can help businesses classify and extract relevant data. Discover the role of automation, AI, and robotics in the capture process, and learn about the benefits of capture software and capture software's role in worldwide vertical markets.
Posted: 28 Mar 2019 | Published: 31 Dec 2018

Hyland

Trends in Retail and Consumer Goods Marketing
sponsored by Salesforce
RESEARCH CONTENT: In this research report from Salesforce, explore how nearly 900 retail and consumer goods marketing leaders from around the world are offering personalized shopping experiences to their customers, and discover how AI is helping them tailor each unique shopping experience to their needs.
Posted: 26 Mar 2019 | Published: 26 Mar 2019

Salesforce

Digital Transformation is Never Done
sponsored by Conga
WHITE PAPER: In this white paper, discover why digitally transforming your documents is essential to a strong digital transformation strategy and modern business plan, and explore how to take your document transformation to the next level with document intelligence.
Posted: 26 Mar 2019 | Published: 26 Mar 2019

Conga

Take a Walk Through the Omnichannel Bank of the Future
sponsored by Samsung Electronics
RESOURCE: Download this article to learn more about the omnichannel effect in retail banking, and find out why banks have the choice to either deliver personalized experiences that span all of their channels or become increasingly outdated.
Posted: 22 Mar 2019 | Published: 13 Nov 2018

Samsung Electronics

Business Success Through Digital Document Transformation
sponsored by Conga
WHITE PAPER: In this white paper, discover how an intelligent automated document generation and management system can help transform your business processes. Explore the benefits of automation, and bring your documents and data together for a modernized document management experience.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

Conga

Insights on the State of Digital Transformation: Conga Survey
sponsored by Conga
WHITE PAPER: In this survey from Conga, uncover new insights into how Salesforce users manage contracts and data. Explore why an increasing number of Salesforce users are turning to AI, and discover the role of quality data and transformative technologies in digital transformation initiatives.
Posted: 20 Mar 2019 | Published: 31 Dec 2017

Conga
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