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ALSO CALLED: Business Intelligence Tools, BI Software, BI Tools
DEFINITION: Software that explores operational key performance indicators that enable corporations to cut-costs and make decisions in real-time thus improving bottom line results.
Business Intelligence Software Reports
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CX Technology Could vs. Should
sponsored by Avtex
VIDEO: View this webinar to uncover what your organization should be doing with CX technology. Inside, you'll glean expert insight into today's current CX landscape. Review 4 considerations to take into account when contemplating a CX platform investment, and unlock tips for basing your platform decision.
Posted: 27 Sep 2019 | Premiered: 18 Oct 2018

Avtex

Why More High-Performance Companies Are Depending on Intent Data
sponsored by TechTarget
WHITE PAPER: What is B2B intent data and how can it help your organization? Inside, get a crash course on B2B intent data. Learn how B2B intent data can help your organization glean actionable insights, and uncover top intent use cases today.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

TechTarget

CX in Retail: Making Personalization Work While Protecting Customer Privacy
sponsored by DMI Inc
WHITE PAPER: Inside, discover how to make personalization work for your retail organization without compromising customer privacy. Uncover the digital technologies moving retailers closer to seamless digital experience, and review 4 ways to keep your customer secure throughout the personalization process.
Posted: 26 Sep 2019 | Published: 26 Sep 2019

DMI Inc

Integrating CRM and Contact Center Technologies to Improve Customer Experience
sponsored by Avtex
WHITE PAPER: View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
Posted: 25 Sep 2019 | Published: 31 Dec 2017

Avtex

Why Aren't Your Self-Service Options Landing?
sponsored by Coveo
EGUIDE: Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.
Posted: 24 Sep 2019 | Published: 23 Sep 2019

Coveo

3 Steps to a Successful Workplace Chatbot Project
sponsored by Workgrid
RESOURCE: View this article to discover 3 easy steps your organization can take in order to ensure workplace chatbot project success. Review the importance of persona mapping, and get the tools you need to perfect your chatbot implementation project.
Posted: 24 Sep 2019 | Published: 19 Jul 2019

Workgrid

Operationalizing a Fully Integrated Demand Gen Engine at Druva
sponsored by TechTarget
CASE STUDY: How did Druva, a cloud data protection and management provider, drive breakthrough performance in a competitive market? View this case study to learn more, and discover how Druva broke down internal and external barriers to fuel sustained growth with TechTarget.
Posted: 24 Sep 2019 | Published: 24 Sep 2019

TechTarget

How Ready Are You for Account-Based Marketing?
sponsored by TechTarget
WHITE PAPER: How ready is your organization when it comes to implementing account-based marketing (ABM)? Inside, discover 5 criteria to assess AMB readiness. Review the benefits of an ABM implementation, and decide if your organization is ready to take its next steps with ABM.
Posted: 24 Sep 2019 | Published: 24 Sep 2019

TechTarget

How 6 Companies are Handling the IoT Revolution
sponsored by Contentstack
RESOURCE: View this article to uncover how the IoT is changing the way organizations around the world do business. Explore how companies like Amazon are succeeding with the IoT, and unlock tips for your organization's IoT transformation.
Posted: 23 Sep 2019 | Published: 14 Aug 2019

Contentstack

A Guide to One-to-One Marketing for the Forward-Thinking Enterprise, with Examples
sponsored by Contentstack
RESOURCE: View this article to discover how your organization can boost customer engagement and drive more sales with a one-to-one marketing strategy, and uncover 3 steps to making one-to-one marketing work for you.
Posted: 20 Sep 2019 | Published: 29 May 2019

Contentstack

CMS Maintenance Shouldn't Be a Full-Time Job
sponsored by Contentstack
RESOURCE: Inside, explore how your organization can vastly improve how it maintains content with a headless CMS. Review how a headless CMS can help eliminate the grueling nature of CMS maintenance, and uncover how a headless CMS from Contentstack can help your organization improve its CMS maintenance process.
Posted: 20 Sep 2019 | Published: 28 Aug 2019

Contentstack

5 Ways Headless CMS Architecture Advances Innovation Across Enterprises
sponsored by Contentstack
RESOURCE: View this article to learn how your organization can improve its online traffic with a headless content management system (CMS). Review the benefits of a headless CMS adoption, and explore 5 ways headless architecture can advance innovation across your entire enterprise.
Posted: 19 Sep 2019 | Published: 15 May 2019

Contentstack

Digital Transformation: Whose Job Is It, Anyway?
sponsored by Contentstack
RESOURCE: When it comes to digital transformation, no one gets to say, "That's not my job." But whose job is it? Inside, discover who's responsible for your organization's digital transformation. Review the pros and cons of a digital transformation project, and learn how a headless CMS can help streamline your organization's transformation initiatives.
Posted: 19 Sep 2019 | Published: 07 Aug 2019

Contentstack

InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
sponsored by Avtex
WHITE PAPER: How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.
Posted: 19 Sep 2019 | Published: 31 Dec 2017

Avtex

Deliver a Greater Customer Experience with ServiceNow
sponsored by ServiceNow
RESOURCE: View these video to learn how your organization can improve its customer experiences with ServiceNow Customer Service Management.
Posted: 18 Sep 2019 | Published: 18 Sep 2019

ServiceNow

6 Reasons Customer Experience Management is the New Enterprise Marketing
sponsored by Contentstack
RESOURCE: In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.
Posted: 18 Sep 2019 | Published: 12 Jun 2019

Contentstack

8 Must-Know Content Marketing Trends
sponsored by Contentstack
RESOURCE: View this article to discover 8 must-know content marketing trends turning the marketing world upside-down, and learn how these fresh new trends are expected to change the way marketers interact with consumers forever.
Posted: 17 Sep 2019 | Published: 05 Feb 2019

Contentstack

5 Reasons Why Adopting an API-First CMS is Critical for Your Business
sponsored by Contentstack
RESOURCE: In this article, explore how today's leading CMS technology differs from traditional CMS tools. Review the product features and benefits of an API-first CMS, and discover 5 reasons why your organization should make the switch.
Posted: 16 Sep 2019 | Published: 16 Sep 2019

Contentstack

Gartner Peer Insights: Web Content Management
sponsored by Contentstack
RESOURCE: In this article from Gartner, explore the key features of a successful WCM platform. Review what your peers have to say on various WCM vendors, and decide what WCM vendor is right for your organization by reviewing peer insights on Adobe, Contentstack, IBM, Oracle, and more.
Posted: 16 Sep 2019 | Published: 15 May 2019

Contentstack

The Total Economic Impact of Adobe Analytics and Adobe Audience Manager
sponsored by Adobe Inc
RESEARCH CONTENT: View this Forrester Total Economic Impact report to uncover the potential ROI of an Adobe Analytics and Adobe Audience Manager adoption, and decide if Adobe is right for your organization's customer experience goals.
Posted: 16 Sep 2019 | Published: 31 Dec 2018

Adobe Inc

Increase Customer Satisfaction by Focusing on the Citizen Experience
sponsored by Avtex
WHITE PAPER: In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.
Posted: 16 Sep 2019 | Published: 31 Dec 2017

Avtex

Creating Personalized Customer Journeys with a Digital Experience Platform and Headless CMS
sponsored by Contentstack
RESOURCE: Inside, learn how your organization can up its digital game by creating a personalized customer journey with a robust digital experience platform and headless CMS from Contenstack. Discover what it takes to conquer all your digital channels at once, and get the tools you need to pursue 1-on-1 personalization through a modern CMS integration.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

Contentstack

Create a Great CX Strategy in 6 Steps
sponsored by 4Net
EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019

4Net

Content Modeling and Headless CMS: A Match Made for the Future of Content
sponsored by Contentstack
RESOURCE: What is content modeling and how can it help your online retail organization improve CX and drive sales? View this article to get all the information you need on content modeling, and learn how to create an effective content model for your organization.
Posted: 12 Sep 2019 | Published: 17 Jan 2019

Contentstack

Boost Compliance in Accounting with AI
sponsored by ServiceNow
EGUIDE: View this e-guide to learn how accounting and finance teams can improve productivity, maintain compliance, and boost fraud protection through the incorporation of AI-based systems.
Posted: 12 Sep 2019 | Published: 06 Sep 2019

ServiceNow
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