The great customer experience opportunity
sponsored by Genesys
EBOOK:
As the telco industry races towards yet another new network shift, customer experience is in the spotlight. Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER:
This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011
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Addressing Digital Risks in Business-Critical Infrastructures
sponsored by Schneider Electric
WHITE PAPER:
In the age of digital transformations and the Internet of Things (IoT), cybersecurity needs to be front of mind in order to prevent costly disruptions. But as hackers grow increasingly clever, maintaining security in these environments becomes difficult. Read this white paper to learn more about the common risks and how to address them.
Posted: 29 May 2020 | Published: 29 May 2020
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What's the right architecture for your managed network service?
sponsored by Cato Networks
DATA SHEET:
The landscape of business networks is being altered by increased bandwidth requirements, cloud computing, and the need for low-latency, secure connectivity. In this report, read why SASE may be the best option for keeping up with network demand.
Posted: 02 Jul 2020 | Published: 02 Jul 2020
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A Strategic Guide to Digital Transformation in Industrial Manufacturing
sponsored by Aveva
WHITE PAPER:
Access this white paper to learn how to begin your digital transformation journey, realize the benefits of doing so, and discover the 4 pillars of technology worth investing in along the way.
Posted: 23 Sep 2020 | Published: 23 Sep 2020
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The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER:
This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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Transcript: The Changing Role of the CIO
sponsored by Hewlett Packard Enterprise
PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013
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Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER:
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011
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Computer Weekly – 9 July 2013: The most influential women in UK IT
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we unveil our list of the 25 most influential women in UK IT, and talk to the winner - Tech City CEO Joanna Shields. We hear from oil giant BP about how it moved to a hybrid cloud environment. And we examine the changing nature of the outsourcing market and what it means for IT managers.
Posted: 08 Jul 2013 | Published: 09 Jul 2013
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