The Role Of AI And Analytics In Digital Transformation Of The Cable And Telco Sector
sponsored by Vitria Technology, Inc.
PODCAST:
In this podcast, hear from Vice President of Vitria, Chris Menier, on why taking an integrated approach to AI, big data and IoT, can help ensure successful digital transformation for the Cable/Telco sector by delivering better customer experiences and overcoming the challenges presented by cord-cutting.
Posted: 01 Mar 2019 | Premiered: Mar 1, 2019
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8 Biggest Mistakes IT Practitioners Make
sponsored by Splunk
WHITE PAPER:
Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Posted: 13 Feb 2019 | Published: 13 Feb 2019
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sponsored by ServiceNow
WHITE PAPER:
To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018
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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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Modernize Telecommunications Infrastructure with Network Functions Virtualization
sponsored by Red Hat
WHITE PAPER:
As more devices and services consume data, networks must be able to support the seamless, on-demand exchange of data between increasing numbers of providers and locations. In this white paper, find out how you can provide a better CX by modernizing your network with network functions virtualization (NFV).
Posted: 06 Mar 2019 | Published: 06 Mar 2019
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Creating a Better Experience with Analytics
sponsored by Vitria Technology, Inc.
WEBCAST:
Download this brief video with Mark Wyman from Windstream and Chris Menier from Vitria to learn how leading analytics platform Vitria is helping companies—like NSP Windstream—offer a better customer experience by providing accurate data that can be used to support customers, install and troubleshoot services, and do menial day-to-day tasks.
Posted: 02 Nov 2018 | Premiered: Nov 2, 2018
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Transcript: The Changing Role of the CIO
sponsored by Hewlett Packard Enterprise
PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013
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The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER:
This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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SharePoint E-Zine Volume 8: Must-have Free SharePoint Tools and Add-ons
sponsored by SearchWinIT
EZINE:
In this issue you will learn about some handy tools and utilities that are helpful to fill in SharePoint functionality gaps.
Posted: 13 Mar 2009 | Published: 13 Mar 2009
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The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER:
This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012
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