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SMR White Papers (View All Report Types)
 
Perfecting the Art of Conversation
sponsored by CloudCall Ltd
WHITE PAPER: In the age of digital transformation, our conversations have become fragmented across a range of communication channels. This causes difficulties when trying to keep track of what was said, when and on which communication tool. In this guide, explore an overview of the communication landscape and how people converse across the range of channels.
Posted: 11 Nov 2020 | Published: 11 Nov 2020

CloudCall Ltd

Understanding the Real Cost of Your Business Communications System
sponsored by RingCentral
WHITE PAPER: When assessing the future of your business communications, a good way to start is by closely evaluating the TOCs for on-prem vs. cloud systems. Download this white paper for a breakdown of the costs associated with both systems to help you decide which solution is best for you.
Posted: 14 Apr 2020 | Published: 14 Apr 2020

RingCentral

Fast, Reliable and Secure Communications
sponsored by 8x8, Inc.
WHITE PAPER: In this white paper, learn about the 8x8 Open Communications Platform which helps to deliver high-quality cloud communications with zero IT hardware, so you can operate from anywhere and connect with customers everywhere.
Posted: 11 Nov 2020 | Published: 11 Nov 2020

8x8, Inc.

The Top 3 IT Pains of the New Reality and How to Solve Them
sponsored by ServiceNow
WHITE PAPER: In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these three distinct headaches—and learn how to start solving them.
Posted: 21 Aug 2020 | Published: 21 Aug 2020

ServiceNow

Is the Cloud Right for Your Business?
sponsored by Mitel Networks Limited
WHITE PAPER: Understanding the factors that are driving many businesses to move their communications to the cloud can help you determine if a cloud communications solution is right for you. In this white paper, explore 7 operational trends that are propelling today’s move to UCaaS.
Posted: 05 Feb 2020 | Published: 05 Feb 2020

Mitel Networks Limited

Building your digital experience with Communications-Platform-as-a-Service (CPaaS)
sponsored by 8x8, Inc.
WHITE PAPER: Today’s customers expect immediate access to information, convenience and efficiency. To meet these rising expectations and deliver a differentiated experience, companies are using Communications-Platform-as-a-Service (CPaaS) APIs to reimagine each customer engagement point. View this white paper to learn more.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

8x8, Inc.

How to Set Up a More Productive Remote Workspace
sponsored by 8x8, Inc.
WHITE PAPER: Remote work is one of the most coveted benefits for today’s employees. But for those new to setting up a home office, the process can be overwhelming. In this white paper, explore 6 steps to help you set up an optimal remote workspace and find out how to leverage video and collaboration tools.
Posted: 05 Feb 2020 | Published: 05 Feb 2020

8x8, Inc.

Transforming Customer Experience Through Contact-Center-as-a-Service
sponsored by TATA Communications
WHITE PAPER: CX is set to overtake price and product as key brand differentiators. Enhancing the value of CX is essential to increasing customer lifetime value and retention, and now that enterprises are on their way to the cloud, CX must follow suit. Scan this white paper presented by Frost & Sullivan to get a glimpse of Contact-center-as-a-Service.
Posted: 05 Oct 2020 | Published: 05 Oct 2020

TATA Communications

The People Factor: A Critical Ingredient for Intelligent Communications
sponsored by AudioCodes
WHITE PAPER: Anyone who has ever worked through a new technology roll-out knows that even the most exciting tech stack additions can quickly turn into disasters if employees do not adopt the new technology. In this white paper, learn how to adopt a people-centric strategy to your intelligent communications project to ensure users embrace the change.
Posted: 03 Apr 2020 | Published: 03 Apr 2020

AudioCodes

Meeting Room Makeover: Is Your Collaboration Space Ready for the New Normal?
sponsored by LogMeIn, Inc.
WHITE PAPER: With the rapid shift to WFH, meeting room and collaboration technologies needed an overnight makeover, and as a result, coordination and connectivity issues became more common. How do you redefine the meeting experience for the realities of the new normal? Read this white paper to learn how to keep having productive meetings, safely.
Posted: 05 Nov 2020 | Published: 05 Nov 2020

LogMeIn, Inc.
 
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