Transforming your Contact Center…”SIP-ly” Stated
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Transforming your contact centerr can be a daunting task. Things may seem to run smoothly now. Sure you might have a few bumps along the way, but it just works. However, have you taken a look at how much your network is costing your company? Voice and data are totally separate, disparate networks that may have several vendors and they take a team to manage. Looking at it from this perspective, is it REALLY “just working?”