All Research Sponsored By:RingCentral

Determine Whether A Call or Contact Center Is Right for Your Customers
EGUIDE: While the line between call centers and contact centers is fuzzy, decision-makers must understand how these centers differ to optimize the value of their systems.Read on to access up to date definitions of each solution, and a closer look at 5 key differences.
Posted: 16 May 2022 | Published: 11 May 2022

TOPICS:  .NET

Don't Let Chatbots Tank your Customer Service: A Contact Center Writer's View
EGUIDE: Chatbots and AI solutions are being deployed to streamline customer engagements and meet high volumes of service requests. But it can be difficult to generate interactions that are relevant, useful, and deliver a personal feel with AI. Read this guide to access insights from a contact center writer and learn about key chatbot pitfalls to avoid.
Posted: 16 May 2022 | Published: 12 May 2022

TOPICS:  .NET

The American Rescue Plan Act Of 2021: A Guide For K-12 Educators
EBOOK: The American Rescue Plan represents the largest federal education funding plan in the country’s history. With such an unprecedented $122.7 billion in play, it can be difficult to fully understand how and what the money is going to be spent on. Download the full PDF and gain a better understanding of the American Rescue Plan and its UC implications.
Posted: 13 May 2022 | Published: 13 May 2022

TOPICS:  .NET

Video Conferencing Checklist For Teachers
WHITE PAPER: When you’re accustomed to doing things a certain way, a drastic change can be intimidating. Conducting lectures or seminars virtually is no exception. Tap into this checklist of actions you may want to take before, during, and after a video conference.
Posted: 13 May 2022 | Published: 13 May 2022

TOPICS:  .NET

The American Rescue Plan Act Of 2021: A Guide For Higher Education
WHITE PAPER: In this guide about The American Rescue Plan Act of 2021, you’ll find a summary of provisions for higher education institutions in the U.S., how allocations are made to institutions, and how institutions must use those funds. Read this guide to find out more.
Posted: 10 May 2022 | Published: 10 May 2022

TOPICS:  .NET

Four Essential Elements Of Online Project-based Learning
RESOURCE: From workplace challenges to the daily to-do list, real life is a series of projects. The question is, do schools adequately prepare students for this kind of environment, particularly in the digital domain? Some say not – and that’s where project-based learning, or PBL, can help. Access this brief guide to find 4 essential tips to help you succeed
Posted: 07 May 2022 | Published: 07 May 2022

TOPICS:  .NET

Ciso Guide: Securing Cloud Communication And Collaboration
EBOOK: Tap into this e-book to learn about essential cyber security, data privacy, and compliance requirements for cloud communications that help protect your organization from cyberattacks and regulatory fines.
Posted: 05 May 2022 | Published: 05 May 2022

TOPICS:  .NET

Enhanced Learning In The New Digital Classroom
RESEARCH CONTENT: As most schools have returned to in-person instruction, they are looking for ways to leverage digital solutions to further enhance the teaching and learning experience. Access this research report to access insights from educators on how virtual learning has impacted student experiences, learn about IT investment priorities, and more.
Posted: 04 May 2022 | Published: 04 May 2022

TOPICS:  .NET

Microsoft Teams & Telephony
WHITE PAPER: Leveraging calling services from a UCaaS provider combined with Microsoft Teams can provide businesses with the best opportunity to minimize telecom costs while delivering advanced features and better reliability. Read more to learn how to integrate the benefits of Teams with your UCaaS provider and implement a top-tier hybrid environment.
Posted: 03 May 2022 | Published: 03 May 2022

TOPICS:  .NET

Cloud Communications: A Methodology For Successful Deployment For Schools, Districts, Or Universities
EBOOK: A cloud-based communications solution offers educational organizations a number of benefits including increased reliability, speedy scalability, and more. Explore this e-book to learn how the right cloud communications partner can help educational organizations drive all stages of migration to ensure the best results possible.
Posted: 03 May 2022 | Published: 03 May 2022

TOPICS:  .NET

How Ringcentral Helped These 6 Companies Better Serve Their Customers
CASE STUDY: Studies have shown that 1/3 of customers will stop doing business with a company after one bad experience. If it happens twice, that number almost reaches 100%. Knowing this, having the right technology is the key to providing the ideal customer experience. Read more to learn about customer engagement solutions that maintain customer loyalty.
Posted: 30 Apr 2022 | Published: 30 Apr 2022

TOPICS:  .NET

How Does Your Contact Center Maturity Compare To Your Competition?
RESOURCE: Worried about how you stack up against your competition when it comes to providing seamless customer experiences? Explore this guide featuring Forbes market research and a deep dive into the top 4 contact center success factors to learn how you can accurately measure your CC maturity & discover which business areas need strengthening.
Posted: 27 Apr 2022 | Published: 27 Apr 2022

TOPICS:  .NET

Checklist: How Good Is Your Communications System?
RESOURCE: Access this checklist to determine if your current communications system is meeting the needs of a modern workforce & discover key capability areas to invest in to ensure your teams can work their way.
Posted: 26 Apr 2022 | Published: 26 Apr 2022

TOPICS:  .NET

Checklist: How Good Is Your Communications System?
RESOURCE: RingCentral Inc
Posted: 26 Apr 2022 | Published: 26 Apr 2022

TOPICS:  .NET

Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
RESEARCH CONTENT: This report unveils why, when it comes to integrating calling into Microsoft Teams, services from a UCaaS provider provide small and mid-size businesses with the best opportunity to minimize telecom costs, maximize reliability, and provide access to advanced calling features. Access your copy now to discover more key insights.
Posted: 23 Apr 2022 | Published: 23 Apr 2022

TOPICS:  .NET

A Phoney Prediction Assumptions That Voice Is Dead Are Wrong: Here's Why It's Crucial For Your Business
RESEARCH CONTENT: In a world where your employees and customers depend on voice communication to go about daily tasks and build relationships, a complete cloud phone system will cover all bases. Access this white paper to learn how employees use voice today & discover the tools you’ll need to equip them for successful collaboration going forward.
Posted: 22 Apr 2022 | Published: 23 Apr 2022

TOPICS:  .NET

What Your Employees Need To Keep Your Customers Happy
EBOOK: If you want to be a customer-centric organization, you must focus on your employees first. Download this eBook to learn how investing in employee experience results in a more successful customer experience.
Posted: 22 Apr 2022 | Published: 23 Apr 2022

TOPICS:  .NET

MetriStar Top Provider Award Contact Center Platforms
WHITE PAPER: One of the world’s most innovative research firms, Metrigy, recently conducted it’s global “Customer Experience MetriCast 2022” research study. This comprehensive look at the voice industry takes a deep dive into what they see as the number one
Posted: 22 Apr 2022 | Published: 22 Apr 2022

TOPICS:  .NET

Determine Whether A Call or Contact Center Is Right for Your Customers
EGUIDE: While the line between call centers and contact centers is fuzzy, decision-makers must understand how these centers differ to optimize the value of their systems.Read on to access up to date definitions of each solution, and a closer look at 5 key differences.
Posted: 15 Apr 2022 | Published: 14 Apr 2022

TOPICS:  .NET

Hybrid Work Why It's Time To Move Your On-Premises PBX To The Cloud
WHITE PAPER: Until recently, businesses had one choice when it came to PBX and UC technology: on-premises solutions. The problem is, on-premises solutions are expensive and resource intensive, requiring a significant amount of IT staff to deploy, manage and maintain. Read this paper to learn why the time to switch to cloud PBX is now.
Posted: 31 Mar 2022 | Published: 31 Mar 2022

TOPICS:  .NET

What Your Business Needs For A Hybrid And Remote-First Workplace
WHITE PAPER: Read this white paper to learn why modern work demands greater flexibility and discover how organizations that use cloud-based communications—like unified communications—can seamlessly manage users, provision new phones, and monitor their entire system from anywhere.
Posted: 28 Feb 2022 | Published: 01 Mar 2022

TOPICS:  .NET

Checklist: Managing Work-From-Home Contact Center Agents
RESOURCE: Download this readiness guide to access a virtual contact center management checklist that covers the technology tools, scripting best practices, and employee management strategies you’ll need to succeed & discover how RingCentral can help you handle these changes in operations with ease.
Posted: 03 Feb 2022 | Published: 03 Feb 2022

TOPICS:  .NET

The Outbound Engagement Playbook
EBOOK: With such a saturated market, it’s getting harder and harder to keep a customer’s attention. Download this eBook for the outbound engagement playbook to see how your agents can improve their customer satisfaction.
Posted: 03 Feb 2022 | Published: 03 Feb 2022

TOPICS:  .NET

Cloud Contact Centers For Financial Services: Delivering Agility And Superior CX At Scale
EBOOK: Despite their history of being conservative and reactive, financial organizations must adapt to be agile and responsive in a rapidly changing business environment. Download this eBook to learn how cloud contact centers can deliver agility and superior CX at scale.
Posted: 03 Feb 2022 | Published: 03 Feb 2022

TOPICS:  .NET

Cutting The Cord Why It’s Time To Leave Your On-Premises Call Centre Hardware Behind
EBOOK: In today’s customer-centric economy, traditional on-premises contact centers often struggle to keep up with the scalability and flexibility that cloud-based solutions offer. Download this eBook to learn more about why it’s time to leave your on-premises call center hardware behind, and get tips for a successful cloud transition.
Posted: 03 Feb 2022 | Published: 03 Feb 2022

TOPICS:  .NET