All Research Sponsored By:RingCentral

Monitoring Your Call Center to Optimize Operations
EGUIDE: Access this expert guide to learn how, with the right call center monitoring program and the know-how to calculate agent utilization, businesses can transition the call center from an expense center to a strategic asset.
Posted: 18 May 2022 | Published: 17 May 2022


Guide to Improving Customer Satisfaction and Agent Performance
EGUIDE: Access this expert guide to learn about strategies and technologies that can help you develop agility and transparency in your contact center that will attract and retain customers and talent.
Posted: 18 May 2022 | Published: 17 May 2022


Guide to Empathetic Chatbots: The Future of Customer Service
EGUIDE: Today's customers have high expectations for empathetic, speedy service on the channels they prefer. Automated chatbots are a popular solution to meet demands, but infusing empathy into unique interactions isn't easy. Read this expert guide to learn how new technologies like NLP & sentiment analysis are evolving to address this challenge.
Posted: 18 May 2022 | Published: 17 May 2022


Determine Whether A Call or Contact Center Is Right for Your Customers
EGUIDE: While the line between call centers and contact centers is fuzzy, decision-makers must understand how these centers differ to optimize the value of their systems.Read on to access up to date definitions of each solution, and a closer look at 5 key differences.
Posted: 16 May 2022 | Published: 11 May 2022


Don't Let Chatbots Tank your Customer Service: A Contact Center Writer's View
EGUIDE: Chatbots and AI solutions are being deployed to streamline customer engagements and meet high volumes of service requests. But it can be difficult to generate interactions that are relevant, useful, and deliver a personal feel with AI. Read this guide to access insights from a contact center writer and learn about key chatbot pitfalls to avoid.
Posted: 16 May 2022 | Published: 12 May 2022


Business Phone Systems - Virtual PBX
WEBCAST: View this webcast to explore a cloud-enabled phone system that offers greater call, fax, and text message flexibility so that employees aren't confined to on-premise hardware to conduct business.
Posted: 18 Feb 2014 | Premiered: Jul 17, 2013

Ensuring you Get the Best Call Quality Available
WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

Managing Communications for the World of BYOD: Deploying the Right Technology for Today's Mobile World
WHITE PAPER: This Frost & Sullivan report outlines a key solution that enables mobile workers to experience constant access to business assets while using personal devices. Click through to learn how cloud-based communications services can reduce risk and high cost factors.
Posted: 17 Feb 2014 | Published: 17 Feb 2014

Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System
WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals.
Posted: 17 Feb 2014 | Published: 31 Dec 2013

7 Secrets of Successful Small Business Communications
WHITE PAPER: This white paper reveals 7 critical tips to help SMBs maximize their use of business phone systems.
Posted: 17 Feb 2014 | Published: 17 Feb 2014

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral
PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.
Posted: 29 Oct 2012 | Published: 29 Oct 2012