All Research Sponsored By:RingCentral

2022 State of Customer Experience Technology
ANALYST REPORT: In the tech world, the value of customer experience should not be overlooked: Successful companies are investing 92.2% more in CX technologies than non-successful companies. Read this analyst report to access pivotal trends in CX, key technologies, and best practices so you can keep your customers happy and drive company success.
Posted: 07 Jul 2022 | Published: 07 Jul 2022

TOPICS:  .NET

2022 Guide to Leading an Agent-Centric Contact Center
EBOOK: Contact center employees want work where they believe they’re making a difference, they know their contributions are valued, and they feel equipped and supported, and they need leaders who get that. Read through this guide to leading an agent-centric contact center to see the best practices and learn how you can improve employee satisfaction.
Posted: 06 Jul 2022 | Published: 06 Jul 2022

TOPICS:  .NET

2022 Agent Experience Trends Report
RESEARCH CONTENT: Over the last two years, 65.6% of contact center leaders have reported an increase in agent turnover, so now more than ever, it’s necessary to identify the main causes of agent unhappiness. Download this report to see the top three factors of rising attrition rates among agents and explore methods that teams can use to reverse this trend.
Posted: 05 Jul 2022 | Published: 05 Jul 2022

TOPICS:  .NET

The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions
ANALYST REPORT: This Inner Circle report provides an in-depth investigation into key solutions for remote and hybrid contact centers, offering a view into the reality of implementing and using these technologies, as well as the best practices for improving employee and customer satisfaction. Download your copy to learn more.
Posted: 30 Jun 2022 | Published: 30 Jun 2022

TOPICS:  .NET

How Ringcentral Helped These 6 Companies Better Serve Their Customers
CASE STUDY: Studies have shown that 1/3 of customers will stop doing business with a company after one bad experience. If it happens twice, that number almost reaches 100%. Knowing this, having the right technology is the key to providing the ideal customer experience. Read more to learn about customer engagement solutions that maintain customer loyalty.
Posted: 30 Apr 2022 | Published: 30 Apr 2022

TOPICS:  .NET

MetriStar Top Provider Award Contact Center Platforms
WHITE PAPER: One of the world’s most innovative research firms, Metrigy, recently conducted it’s global “Customer Experience MetriCast 2022” research study. This comprehensive look at the voice industry takes a deep dive into what they see as the number one
Posted: 22 Apr 2022 | Published: 22 Apr 2022

TOPICS:  .NET

What Your Business Needs For A Hybrid And Remote-First Workplace
WHITE PAPER: Read this white paper to learn why modern work demands greater flexibility and discover how organizations that use cloud-based communications—like unified communications—can seamlessly manage users, provision new phones, and monitor their entire system from anywhere.
Posted: 28 Feb 2022 | Published: 01 Mar 2022

TOPICS:  .NET

Next Gen Cloud Contact Centers
EBOOK: Cloud based contact centers are the new frontier to enable modern customer engagement, but getting started can be daunting. Explore this eBook to get a full view of cloud contact centers, where the market is headed, and how you can get started, to create a digital-first customer experience that will drive satisfaction and engagement.
Posted: 11 Nov 2021 | Published: 11 Nov 2021

TOPICS:  .NET

How to get maximum productivity from your remote teams
EBOOK: Gartner conducted a survey of 317 CFOs that revealed 74% of companies plan to permanently shift to more remote work. This e-book provides 5 profiles of organizations and how their unified communications enable remote work productivity and collaboration, streamlined workflows, reduced costs and more.
Posted: 10 Nov 2021 | Published: 10 Nov 2021

TOPICS:  .NET

Monitoring Your Call Center to Optimize Operations
EGUIDE: Access this expert guide to learn how, with the right call center monitoring program and the know-how to calculate agent utilization, businesses can transition the call center from an expense center to a strategic asset.
Posted: 18 May 2022 | Published: 17 May 2022

TOPICS:  .NET

Guide to Improving Customer Satisfaction and Agent Performance
EGUIDE: Access this expert guide to learn about strategies and technologies that can help you develop agility and transparency in your contact center that will attract and retain customers and talent.
Posted: 18 May 2022 | Published: 17 May 2022

TOPICS:  .NET

Guide to Empathetic Chatbots: The Future of Customer Service
EGUIDE: Today's customers have high expectations for empathetic, speedy service on the channels they prefer. Automated chatbots are a popular solution to meet demands, but infusing empathy into unique interactions isn't easy. Read this expert guide to learn how new technologies like NLP & sentiment analysis are evolving to address this challenge.
Posted: 18 May 2022 | Published: 17 May 2022

TOPICS:  .NET

Determine Whether A Call or Contact Center Is Right for Your Customers
EGUIDE: While the line between call centers and contact centers is fuzzy, decision-makers must understand how these centers differ to optimize the value of their systems.Read on to access up to date definitions of each solution, and a closer look at 5 key differences.
Posted: 16 May 2022 | Published: 11 May 2022

TOPICS:  .NET

Don't Let Chatbots Tank your Customer Service: A Contact Center Writer's View
EGUIDE: Chatbots and AI solutions are being deployed to streamline customer engagements and meet high volumes of service requests. But it can be difficult to generate interactions that are relevant, useful, and deliver a personal feel with AI. Read this guide to access insights from a contact center writer and learn about key chatbot pitfalls to avoid.
Posted: 16 May 2022 | Published: 12 May 2022

TOPICS:  .NET

Business Phone Systems - Virtual PBX
WEBCAST: View this webcast to explore a cloud-enabled phone system that offers greater call, fax, and text message flexibility so that employees aren't confined to on-premise hardware to conduct business.
Posted: 18 Feb 2014 | Premiered: Jul 17, 2013


Ensuring you Get the Best Call Quality Available
WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
Posted: 18 Feb 2014 | Published: 18 Feb 2014


Managing Communications for the World of BYOD: Deploying the Right Technology for Today's Mobile World
WHITE PAPER: This Frost & Sullivan report outlines a key solution that enables mobile workers to experience constant access to business assets while using personal devices. Click through to learn how cloud-based communications services can reduce risk and high cost factors.
Posted: 17 Feb 2014 | Published: 17 Feb 2014


Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System
WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals.
Posted: 17 Feb 2014 | Published: 31 Dec 2013


7 Secrets of Successful Small Business Communications
WHITE PAPER: This white paper reveals 7 critical tips to help SMBs maximize their use of business phone systems.
Posted: 17 Feb 2014 | Published: 17 Feb 2014


Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral
PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.
Posted: 29 Oct 2012 | Published: 29 Oct 2012