All resources sponsored by:

RingCentral

1 - 25 of 49 Matches
EVALUATING ENTERPRISE TELEPHONY FOR MICROSOFT TEAMS
sponsored by RingCentral
RESEARCH CONTENT:While Teams includes several collaboration essentials, telephony isn’t one of them. Tools like team messaging and video conferencing are readily available, but Teams requires a separate solution to enable workers to make calls in the platform. This presents some critical issues. Download this report to learn how to overcome this challenge.
Posted: 01 Oct 2021 | Published: 01 Oct 2021
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TOPICS:  .NET

CONTACT CENTER 2.0
sponsored by RingCentral
EGUIDE:Outdated contact centers create costly information silos that make it hard to deliver state-of-the-art customer service. Embracing digital transformations enables agents to provide service in the ways and at speeds customers demand. Explore this eGuide to directly compare generations of contact centers and discover why now is the time to invest.
Posted: 30 Sep 2021 | Published: 30 Sep 2021
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TOPICS:  .NET

The Total Economic Impact™ Of RingCentral Contact Center
sponsored by RingCentral
ANALYST REPORT:Organizations using on-premise contact center systems for voice and cloud applications are struggling with lost time, constrained operations, increased IT reliance, and inability to scale with business growth. Explore this product report to discover the economic, employee, and customer journey benefits of RingCentral's contact center solution.
Posted: 30 Sep 2021 | Published: 30 Sep 2021
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TOPICS:  .NET

Enhancing Teams with enterprise-grade telephony
sponsored by RingCentral
EBOOK:While Microsoft Teams provides many essentials for collaboration, one feature has left some organizations hungry for a better solution: telephony. This e-book aims to provide Teams users with the flexibility and options they need to be successful. Read on to get started.
Posted: 30 Sep 2021 | Published: 30 Sep 2021
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TOPICS:  .NET

THE FUTURE OF CUSTOMER EXPERIENCE
sponsored by RingCentral
EBOOK:Consumers today don’t need call centers to diagnose issues they already understand. They need empathetic, simple solutions. Explore this eBook to learn why single channel and on-premise call centers struggle to deliver, what new contact centers look like, and how you can implement the contact center of the future in your own organization.
Posted: 29 Sep 2021 | Published: 29 Sep 2021
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TOPICS:  .NET

RINGCENTRAL CLOUD PBX FOR MICROSOFT TEAMS
sponsored by RingCentral
DATA SHEET:Businesses that want to optimize their investment with Office 365 while using Microsoft Teams for collaboration can now do so in combination with RingCentral’s robust cloud communications solution. Access the data sheet to learn more.
Posted: 29 Sep 2021 | Published: 29 Sep 2021
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TOPICS:  .NET

The innovator’s guide to the digital contact centre
sponsored by RingCentral
EBOOK:Download this white paper for a look at how contact centers are adopting newer, digital channels, and explore tips for adjusting to customers’ ever-changing expectations.
Posted: 24 Aug 2021 | Published: 24 Aug 2021
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TOPICS:  .NET

How to launch a call deflection strategy
sponsored by RingCentral
WHITE PAPER:The use of digital channels for customer service is the new norm—meaning your organization should reexamine how you’re leveraging digital channels for customer success. Use this guide to improve your customer experience and streamline your contact center activity by deflecting calls to digital channels.
Posted: 23 Aug 2021 | Published: 23 Aug 2021
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TOPICS:  .NET

Open Cloud Platform
sponsored by RingCentral
DATA SHEET:How can RingCentral's open cloud platform accomplish this with integrations, APIs, and more? Read this data sheet to learn more.
Posted: 23 Aug 2021 | Published: 23 Aug 2021
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TOPICS:  .NET

Cloud contact centre platform selection guide
sponsored by RingCentral
EBOOK:Technology has changed the way call centers operate, and businesses need to make sure they’re choosing the right solution to meet customer expectations. Download this cloud contact center platform selection guide for tips on choosing the best option for you.
Posted: 20 Aug 2021 | Published: 20 Aug 2021
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TOPICS:  .NET

Leading contact centre teams through change
sponsored by RingCentral
RESEARCH CONTENT:To explore how contact centers are managing through this tumultuous period and how change is affecting colleagues on the front line, the Contact Center Management Association conducted a qualitative research study comprising two phases, with the support of RingCentral. Open the report to review the results.
Posted: 20 Aug 2021 | Published: 20 Aug 2021
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TOPICS:  .NET

Building the best experience for your employees and customers
sponsored by RingCentral
WHITE PAPER:When the contact center is isolated from the rest of your business, you’re held back from providing the best customer experience possible because your agents feel disconnected. Given that agents are equally crucial to customer engagement, it’s time to prioritize both employee and customer experience. Learn how in this guide.
Posted: 19 Aug 2021 | Published: 19 Aug 2021
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TOPICS:  .NET

RingCentral Video: Online meetings for a new generation of work
sponsored by RingCentral
RESOURCE:According to a 2021 Metrigy study, 82% of businesses now use video conferencing for most or all of their meetings. Online meetings have come a long way, but there are still a lot of challenges to be met to ensure maximum collaborative capability. This solution brief details how RingCentral Video strives to help organizations meet these challenges.
Posted: 17 Aug 2021 | Published: 17 Aug 2021
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How to make hybrid working sustainable
sponsored by RingCentral
WHITE PAPER:Should business leaders enable workers to stay at home, bring everyone back to the office or find a middle ground? Download this white paper to learn crucial statistics surrounding returning (or not returning) to the office, and understand why, in either case, building a culture of connectivity is a necessity.
Posted: 16 Aug 2021 | Published: 16 Aug 2021
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TOPICS:  .NET

The future of customer experience
sponsored by RingCentral
WHITE PAPER:According to research from PwC, 1/3 of customers say they will walk away from a brand they love after just one bad experience. On the flip side, customers are willing to pay a 16% premium when they have a great experience purchasing a product or service. Download this guide to learn how to build the ultimate customer experience strategy.
Posted: 16 Aug 2021 | Published: 16 Aug 2021
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TOPICS:  .NET

ROI of Customer Engagement
sponsored by RingCentral
RESOURCE:When it comes to overall business success, few drivers are more important than the customer experience (CX). In fact, studies suggest that CX has already overtaken price and product as the key brand differentiator. Download this brief to learn more about the value of CX and the importance of contact center infrastructure to CX.
Posted: 16 Aug 2021 | Published: 16 Aug 2021
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TOPICS:  .NET

Hybrid agent starter kit
sponsored by RingCentral
RESOURCE:As the era of hybrid work takes shape, it’s imperative to manage your workforce to deliver excellent customer experiences regardless of where your agents are working from. This starts with a transition to a cloud-based platform for your contact center. Read this manual to learn how to begin this transition.
Posted: 16 Aug 2021 | Published: 16 Aug 2021
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TOPICS:  .NET

Migrating from a PremisesBased PBX to the Cloud: The Tide Has Turned
sponsored by RingCentral
WHITE PAPER:When it comes to business phone systems and communications solutions, the direction forward is the cloud. Gartner predicts that the cloud telephony market is projected to grow 17.8% this year, but what’s driving this trend? Download this white paper to learn why the time to move to cloud UC – or UCaaS – is now.
Posted: 03 Aug 2021 | Published: 26 Feb 2021
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TOPICS:  .NET

Routing for Teams: How To Meet Enterprise Telephony Needs
sponsored by RingCentral
RESOURCE:Microsoft Teams is best known as a platform for virtual meetings, video calls or messaging. Organizations adopt Teams for workforce communication that integrates into the rest of the Microsoft suite, but it lacks a vital collaboration feature – voice calls. Read this article to learn how to add cloud telephony to Teams.
Posted: 02 Aug 2021 | Published: 02 Feb 2021
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TOPICS:  .NET

How to Add Cloud Telephony to Microsoft Teams
sponsored by RingCentral
RESOURCE:While Teams is used by 91 of the Fortune 100 companies, telephony is not part of the bundle offer. With Teams, organizations can message and video conference, but a separate solution is required to enable users to make calls from the platform. Read this article to discover one such solution – Direct Routing for Teams.
Posted: 02 Aug 2021 | Published: 17 Nov 2020
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TOPICS:  .NET

Enhancing Teams with enterprise-grade telephony
sponsored by RingCentral
WHITE PAPER:As organizations recover from the global crisis, those using Microsoft Teams will need a long-term telephony solution that meets the needs of today’s workplace. This eBook details how RingCentral Cloud PBX strives to give enterprises using Teams the best user experiences possible as well as advanced PBX features and improved resilience.
Posted: 02 Aug 2021 | Published: 02 Aug 2021
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TOPICS:  .NET

RingCentral Cloud PBX for Microsoft Teams
sponsored by RingCentral
DATA SHEET:Are you part of a business that’s looking to optimize its Office 365 investment while using Microsoft Teams for collaboration? If so, download this data sheet to explore RingCentral cloud PBX for Microsoft Teams. This native direct routing integration strives to provide global calling functionality, enabling stronger collaboration.
Posted: 02 Aug 2021 | Published: 02 Aug 2021
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TOPICS:  .NET

The Ultimate Guide to Microsoft Teams Direct Routing
sponsored by RingCentral
RESOURCE:Read this guide for a comprehensive introduction to Microsoft Teams direct routing. Learn what direct routing is (and how it works), understand the key benefits of direct routing (as well as its advantages over other business phone systems), then explore how it’s used and what it means in the age of hybrid work.
Posted: 02 Aug 2021 | Published: 13 Nov 2020
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TOPICS:  .NET

7 benefits of switching from on-premises PBX to the cloud
sponsored by RingCentral
RESOURCE:81% of organizations are currently using or plan to migrate to cloud telephony in the next 2 years. Is your business part of this 81%? If not, then you may need some convincing. Download this infographic to learn 7 tangible benefits of switching from on-prem to cloud-based PBX.
Posted: 02 Aug 2021 | Published: 02 Aug 2021
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TOPICS:  .NET

Security: What to Look for in a UCaaS Provider
sponsored by RingCentral
ANALYST REPORT:A little over a year ago, organizations rushed to deploy UCaaS and cloud-based video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from attack or unauthorized access to enterprise data. Read this Metrigy report to learn how end-to-end encryption puts pay to this risk.
Posted: 29 Jul 2021 | Published: 29 Jul 2021
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TOPICS:  .NET

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