All Research Sponsored By:RingCentral

5 Steps To Reduce It Costs And Maximize Software Roi
BLOG: When IT teams evaluate their tech stacks, they often set these priorities: to reduce costs and to maximize software ROI. So, how can teams achieve both? This blog lays out 5 steps for doing so. #1: Commence the application rationalization process. Keep reading to discover the rest.
Posted: 02 Feb 2023 | Published: 02 Feb 2023

TOPICS:  .NET

The Top 12 Business Trends To Watch In 2023
BLOG: As businesses roll into 2023, it’s crucial for them to be aware of popular trends for industries, workplaces, customer service and more. But with so much to expect for the new year, how can organizations keep up and best understand what’s relevant to them? Access this guide to learn more.
Posted: 31 Jan 2023 | Published: 31 Jan 2023

TOPICS:  .NET

How To Reduce Background Noise On Phone Calls: The Answer Is Ai
BLOG: Many people in an office environment have had to apologize to whomever they are talking to on the phone when the office is crowded. Saying, “I’m sorry can you repeat that?” more than once can totally ruin the customer experience. To avoid this, AI-powered noise reduction can be added to your phones and video conferencing. Read on to learn more.
Posted: 27 Jan 2023 | Published: 28 Jan 2023

TOPICS:  .NET

Dialing Up Innovation
LANDING PAGE: When it comes to communication and collaboration, innovation has spurred a rapid change in technology. Remember how difficult it was for some to connect to meetings at the beginning of the pandemic and what a mess those team calls were? Today, those days are gone. Read on to see the amazing innovations in communications.
Posted: 27 Jan 2023 | Published: 28 Jan 2023

TOPICS:  .NET

Conversation Intelligence, E2Ee & More: Ringcentral's Latest Innovations
BLOG: With today’s workforces more mobile and spread out than ever before, the ability to have intelligent and connected experiences for your employees can be difficult, especially if budgets and ROI is a concern for your business. However, times change, and providers adapt. Read on to learn more about the latest feature upgrades from RingCentral.
Posted: 26 Jan 2023 | Published: 27 Jan 2023

TOPICS:  .NET

New At Ringcentral: A Better Desktop Softphone Experience
BLOG: You may hear employees ask where the phone is on their desk. When you show them it’s on their computer, you may get a look of confusion. Not anymore. Today, there is an upgraded softphone solution in the market that allows your employees to make and answer calls quicker, transfer calls, and manage voicemail easier. Read on to learn more about it.
Posted: 26 Jan 2023 | Published: 27 Jan 2023

TOPICS:  .NET

CIO Guide: 4 Steps To A Risk-Free Cloud Migration
WHITE PAPER: Awareness surrounding the benefits of cloud technologies has grown exponentially, but while many are eager to reap these rewards, the majority of enterprise communication is till hosted on-premises. This white paper presents a guide to cloud migration, providing strategies for managing a risk-free cloud adoption journey. Read on to learn more.
Posted: 25 Jan 2023 | Published: 25 Jan 2023

TOPICS:  .NET

New Report: Study Finds Ringcentral Is #1 In Ucaas Analytics
BLOG: While an obvious benefit of moving from an on-premises PBX to a UCaaS solution is the cost savings, migration also presents a new opportunity: a treasure trove of insightful analytics. Check out this blog to explore the full benefits of RingCentral, ranking #1 in UCaaS analytics.
Posted: 25 Jan 2023 | Published: 25 Jan 2023

TOPICS:  .NET

A Look Back: Ringcentral's Top Innovations Of 2022
BLOG: IT teams, can any of these innovations from 2022 strengthen your processes in 2023? Browse this post to explore 22 of RingCentral’s tools that can deliver results like optimizing AI-powered productivity, enhancing customer experiences, and more.
Posted: 25 Jan 2023 | Published: 25 Jan 2023

TOPICS:  .NET

10 Ways Voice Will Disrupt The Workplace In The Next 5 Years
WHITE PAPER: According to a recent report, more than 50% of workers say voice calls are faster and make it easier to get their thoughts across. This white paper provides 10 ways that voice is transforming workplace communication. Continue reading to learn more.
Posted: 24 Jan 2023 | Published: 24 Jan 2023

TOPICS:  .NET

The Key To Building A Customer-Centric Team
EBOOK: 80% of customers view customer experience as being of equal importance to the products the company sells. Additionally, customer-centric companies are 60% more profitable than companies that don’t focus on customer experience. So, how can you transform your business to put customers at the center of everything? Access this e-book to learn more.
Posted: 23 Jan 2023 | Published: 23 Jan 2023

TOPICS:  .NET

What Your Business Needs For A Hybrid And Remote-First Workplace
WHITE PAPER: The pandemic redefined “work” as we know it. It was a monumental shift that tested our agility and resilience. One where workers, leaders, and employers made tough decisions and dramatic changes to their work lives. Read this eBook to learn what your business needs for a hybrid and remote-first workplace.
Posted: 23 Jan 2023 | Published: 23 Jan 2023

TOPICS:  .NET

Future-Proof Your Workplace
EBOOK: Seeking a replacement for your current communications tool? In need of a phone solution, messaging tool, video conferencing app, or perhaps all three? This e-book covers the communications essentials that every business needs to succeed in the future workplace and more.
Posted: 22 Jan 2023 | Published: 22 Jan 2023

TOPICS:  .NET

Hybrid Work Why It's Time To Move Your On-Premises PBX To The Cloud
WHITE PAPER: With 66% percent of employees expected to continue with hybrid work or stay completely remote, it has become crucial for companies to transfer their workflows to the cloud. But with so many still using on-premises solutions to communicate and collaborate, how can you accommodate your needs? Access this white paper to learn more.
Posted: 22 Jan 2023 | Published: 22 Jan 2023

TOPICS:  .NET

Workforce Engagement Management
WHITE PAPER: Agents comprise 2/3 of the cost of contact centers for the majority of companies. Investing in their performance is worthwhile, as it can improve overall satisfaction, reduce churn, and ultimately create better customer relationships. But, to gain a competitive edge in omnichannel engagement. Access this white paper to learn more.
Posted: 30 Nov 2022 | Published: 30 Nov 2022

TOPICS:  .NET

6 Best Practices For IVR Scripting
BLOG: It’s critical for your IVR scripts to be simple, regularly updated, and agent accessible.But as customers continue to interact with voice calls, they also expect digital options, such as email, online chat, and social media. With all these choices, it can be difficult for companies to keep up with scripting. Access this article to learn more.
Posted: 29 Nov 2022 | Published: 29 Nov 2022

TOPICS:  .NET

Improving Customer Experience With The Right IVR Strategy
BLOG: Customers are always looking for smoother and more efficient experiences. But as organizations implement interactive voice response (IVR) systems to help automate their support, customers tend to run into some issues. So, how can your company implement a better IVR strategy? Access this article to learn more.
Posted: 28 Nov 2022 | Published: 28 Nov 2022

TOPICS:  .NET

How Contact Centers Use AI Strategically
BLOG: It’s reported that 1/3 of your customers will leave after just one negative experience with a contact center, making it critical to impress on the first try. Due to this, many organizations have turned to AI. But as AI continues to get more complex, some struggle to see the benefits. Access this article to learn more.
Posted: 23 Nov 2022 | Published: 23 Nov 2022

TOPICS:  .NET

7 Ways AI Improves Agent Experience
BLOG: Keeping your contact center agents engaged, happy, and empowered is critical to avoiding churn. But how often are your agents overwhelmed with calls? AI can help improve the contact center experience, not just for your employees, but for your customers as well. Browse this article to find 7 ways AI can help your agents.
Posted: 21 Nov 2022 | Published: 21 Nov 2022

TOPICS:  .NET

National Pharmacies
CASE STUDY: South Australia’s National Pharmacies identified a problem: its communications system was no longer able to provide access for its 260,000 members. To tackle this problem, National Pharmacies sought RightCentral’s help. Browse this case study to learn how RingCentral enabled annual telecommunications cost savings of up to $60,000.
Posted: 04 Nov 2022 | Published: 04 Nov 2022

TOPICS:  .NET

City of Kalgoorlie-Boulder
CASE STUDY: Imagine an entire city with a single, integrated voice platform across all sites over a geographic area. You can envision the improved communications, troubleshooting, and customer satisfaction. Now, you can go through a case study on how one Australian city made that vision a reality and still enjoys those benefits today. Read on to learn more.
Posted: 03 Nov 2022 | Published: 03 Nov 2022

TOPICS:  .NET

Mortgage Choice
CASE STUDY: When Mortgage Choice began to struggle with their unreliable VoIP services, they sought out a cloud-based UCaaS platform that would help them centralize their systems. Luckily, they found RingCentral who was able to provide them with the support they needed. Browse this case study to hear the full story.
Posted: 01 Nov 2022 | Published: 01 Nov 2022

TOPICS:  .NET

Power Of Voice Communication At Work
WHITE PAPER: Phone communication is alive and well. 65% of people between 25 and 49 report that they to use voice-enabled communication devices such as phones at least once a day to chat with others, meaning that it’s crucial for organizations to not only continue their services, but to modernize their solutions. Access this white paper to learn more.
Posted: 26 Oct 2022 | Published: 26 Oct 2022

TOPICS:  .NET

What Your Business Needs For A Hybrid And Remote-first Workplace
EBOOK: Many businesses are still struggling to adjust to a remote-first arrangement and equip their organization with the tools they need to work from anywhere. Access this guide to learn more about the current state of work, and discover how you can best enable your teams to work together while ensuring flexibility for the future of your company.
Posted: 25 Oct 2022 | Published: 25 Oct 2022

TOPICS:  .NET

Why It's Time To Move Your On-premises Pbx To The Cloud
WHITE PAPER: To enable flexibility and agility for their hybrid work environments, many businesses have shifted their on-premises PBX to the cloud. This has resulted in the growth of the Unified Communications as a Service (UCaaS) market. How? Review this white paper to understand 9 ways.
Posted: 20 Oct 2022 | Published: 20 Oct 2022

TOPICS:  .NET